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truckturner23 (0) 10-14-12  03:08pm
No Badges TRUST USER?   YES (1), NO (0)

Please help me cancel Nerdpass.com and NataliaCruze.com

I signed up for Nerdpass.com and unintentionally a trial membership for NataliaCruze.com. The approval emails and my credit card statement clearly show that United Billing has billed me. I tried to cancel via their website http://www.untbill.com/member.html. However, when I enter the userid and password, it states:

Seems like we did not bill you...

Please make sure you've provided valid username & password or
check your receip email and contact directly biller that processed your transaction.
Please check your credit card statement
and follow one of those links to process cancellation:

2000 Charge

Or contact us at: cs@untbill.com

1-786-999-8508 10AM - 4PM Mon - Fri EST

I have sent them several emails, not just to the one above, but the administrative contact per a WHOIS search. I work during their phone hours. Even so, I tried calling at lunch one day and both of their phone #s go straight to voicemail.

Can anyone help?

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Comment Replies (4)

Replies to the user comment above.

Msg # User Message Date


exotics4me (463) I know this looks to be the same page you listed, but this one has "cancel" in the url instead of "member".

A few other tips. Do not copy and paste your user id and password in. It seems some sites put a space at the first or end of the user id or password if copy/pasted and causes the word(s) to be wrong.
If that doesn't work you could always try Epoch, NetCash and Segpay's sites by trying to cancel through them. At worst, it will be a waste of a few minutes. If this still isn't working, do the lost password feature and change your password. Then try to cancel with the new password. If none of this works, I would put their number on my phone and call them as often as possible. If after a few days you're not getting through, I would then resort to calling your credit/debit card and telling them you signed up for a recurring membership (don't have to tell them to a porn site if you don't want) and tell them the site isn't letting you cancel. They should be able to do something to stop another charge from these sites.

10-14-12  05:32pm

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truckturner23 (0) REPLY TO #1 - exotics4me :

Thanks, but so far it was the same effect.
10-15-12  03:51am

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nednedry (0) REPLY TO #2 - truckturner23 :

I am having the same issue -- did you get this resolved?
11-09-12  07:50pm

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truckturner23 (0) REPLY TO #3 - nednedry :

They never responded.
11-10-12  06:06am

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*Message rows highlighted in light orange are replies to replies.

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