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Reality Kings (7)

Carue (0) 09-29-12  09:51pm
No Badges TRUST USER?   YES (1), NO (0)

Poor Customer Support / Roku Problems

I am currently a subscriber to Reality Kings and I am having an issue with my account and my Roku Box and no customer support. Anyone considering subscribing to this site and plan on using the Roku Box app I would read below.

When accessing Reality Kings via a Roku Box you are prompted to input your login information which is fine. The problem is the login only allows for so many numbers and letters to be input and my login name I was given is one number too long so I cannot access the site via Roku which is why I subscribed to the site.

It has been a week an a half now and 3 emails later with no customer support at all to help fix this problem with the login.I am extremely disappointed and will cancel for sure. Which is a shame because most of the content is good.

I though I would write this just incase anyone else is considering this site for Roku use. There is a chance you may get a login name that is too long for the Roku App and you could be out of luck with no support.

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