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rearadmiral (380) 09-22-12  11:27am
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Cancellation Issue

Please note that I'm not even remotely suggesting that someone was trying to pull a fast one, I merely want to post that I had a membership cancellation issue in case it happens to more than just me.

I joined this site on August 28 through the site. The biller was Epoch. I didn't receive an email confirmation but the correct charge appeared on my credit card statement.

Today (September 22) I went to the Epoch site to cancel my membership but the site had no record of it. I used Epoch's chat function and the staff member there couldn't find it either. I was on with the support staff for about 15 mins before they could locate the charge and cancel the rebill. I asked, but they had no explanation for why I couldn't locate the membership on their site and why it took so long for their own staff to locate it. I did appreciate the Epoch staff patience because they certainly said and had reason to believe that I had made an error and the charge was actually with another biller.

I have no idea if this is a warning to others or just an unusual circumstance. Others may want to weigh in on their experiences. Prospective members should be aware that there was a problem cancelling.

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