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exotics4me (463) 08-25-07  11:41pm
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Could someone check something?

I've been a member on Eve's site for nearly a year without cancelling. I get fast replies from their service reps, but I can't get the site to open at all, which you have to open to send an email. Not just it, but Mya Diamond, Lora Craft and Balkan Amateurs are all down and have been for the last week. I received an email last week that there was some server changes or something to do with hardware. I'm just wondering if any of you all could test her site to see if it opens for you. I know these sites were down for 2 weeks last year, so maybe that is it, but when you pay for a prepaid membership and have 3 months left on it that you've already paid for, things start to get a little frustrating. Thanks ahead of time if someone will check it and post a reply.

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Comment Replies (12)

Replies to the user comment above.

Msg # User Message Date

1

Denner (233) I get:

"The connection was refused when attempting to contact enter.eveangel.com"

And that one comes up on a blank page very fast after trying to log on

08-26-07  02:07am

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2

exotics4me (463) REPLY TO #1 - Denner :

Hey thanks Denner, the oddest thing after being down all week, right after reading your reply, the site came back up! Now, I am downloading as much as possible in case it goes down again. Thanks again.
08-26-07  03:14am

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3

Drooler (220) I just checked it myself, also having noticed the prolonged outages of the Eve, Mya, and Lora sites, and they were up again, right after your query! It's a bit eerie, that.

And my do they have updating to do! Eve's no further than Aug 16, and Mya's behind even more. (As for Lora's site, my expectations have been lowered so much that I don't care.)

I guess that fully functional backup servers are too expensive?

08-26-07  05:39am

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4

shakta (Disabled) Hi exotics4me,

we are having difficulties with server overload - many members started to download 5 times the amount they were downloading previously and we also suffered (and still suffering) DDoS attacks.

The sites are up right now and I hope they will stay. I am really sorry for this inconvenience and of course we will credit everyone with twice the time of the dropout - please send us a support email and we will do the rest.

As soon as the service becomes stable, we will update the sites with every missing content.

Thank you for your understanding!

-- GE Staff

08-26-07  06:21am

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5

exotics4me (463) REPLY TO #4 - shakta :

Thank you Shakta, one of those members that was downloading more was me, sorry about that. I was just trying to get the July content since I have everything before July stored on a hard drive. After reading your post, I finished July and disconnected. I'm not worried about the credit for the time it was down. I have a multi-month membership, so I have plenty of time to catch up anything I missed. And thank you for responding.
08-26-07  05:19pm

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6

Denner (233) Good respons from webmaster here.

I'm going to join Mya again - looking forward to new updates since august the 6th.

08-27-07  02:56pm

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7

PinkPanther (46) REPLY TO #4 - shakta :

NOW YOU RESPOND! I HAD NO ACCESS TO MYA'S SITE FOR WEEKS - TRIED TO CONTACT SOMEONE VIA LIVE SUPPORT MULTIPLE TIMES - NO RESPONSE! POSTED AT THE FORUMS MULTIPLE TIMES TO TRY TO GET A RESPONSE - GOT NONE! TRIED TO CONTACT SOMEONE VIA E-MAIL MULTIPLE TIMES - NO RESPONSE! TRIED TO CONTACT YOU VIA THE BILLING SUPPORT - THEY COULDN'T GET YOU TO RESPOND!

I only got a response after I cancelled my membership and then it was a canned offer to re-join at a higher price! I hate you people!

You are the absolute worst webmasters I have experienced in my freaking life, I swear!

08-27-07  05:57pm

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8

PinkPanther (46) REPLY TO #4 - shakta :

So - no reply to my comment yesterday? You just pop up and don't reply to why you have completely ripped me off and refused to respond to any communication from me about access to your site - at your "Live Support", at your e-mail "support", at your forum, through your Billing Support and even here!!

What a thief!

08-28-07  05:29pm

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9

shakta (Disabled) REPLY TO #7 - PinkPanther :

Hi,

we reply to every single support ticket we receive. Please apologize if your ticket got lost somewhere - please send me an email to customersupport -at- adpayout -dot- com and I will take care of your case personally.

Kindest regards

08-29-07  06:06am

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10

PinkPanther (46) REPLY TO #9 - shakta :

You reply to every single support ticket that you receive? I sent several e-mails to the e-mail address that you just gave me and have never received ANY response - including since I've been posting here about this issue - and here's what I received from your Billing Support people:

Dear Sir or Madam,

The information requested is listed below:

I tried and did not work here either. I have sent to the tech
department.

Please let us know if we can be of further assistance.

In the future, if you wish to auto administer your account information,

Visit our self-help page at:

http://www.billingsupport.com/

You may also contact our Customer Service Center at any of the numbers
listed below.

Best Regards,

Pramod

Billing Support On-line Customer Service

You weren't responding to them either!

08-29-07  09:52pm

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11

PinkPanther (46) REPLY TO #9 - shakta :

So here's a big surprise! Even after all of this, I send an e-mail to the address specified by shakta above with the subject "Re: Problems Logging in to Mya Diamond's Site - Attn: Shakta!!" and I get no response!!!!!!

Is it any wonder that I keep saying that the people running these sites are the absolute worst on the 'net! It's absolutely vile!

08-30-07  06:44pm

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12

PinkPanther (46) REPLY TO #9 - shakta :

I finally got a response! Thanks - much better late than never.

I've got to say, though, that it appears that all of the "new" content is recycled. The archives keep getting to be shorter and one of the hottest sets posted this month, "Pipedream", which was posted 8/09/07, has a customer comment from 2/28/07.

Shakta, could you give some feedback on how much, if any, of Mya's site is made up of new content these days and how much is recycled?

08-31-07  05:58am

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