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Visit Reality Kings

Reality Kings (7)

exotics4me (463) 02-13-12  10:52pm
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No DL limit for me, but the cancel hijinks are back

This probably isn't any different than the comment posted a few days ago about cancellation problems with Brazzers. Reality Kings likes to make canceling a pain too. I can at least say that I didn't hit a download limit and topped 10 GB per day each day of my membership. And I did sign-up through the promo discounted email if that possibly could make a difference. That's the sort of good news. Then there's the bad news. I'm going to post this just in case anyone joins and isn't familiar with the trick cancellation process. It may be unfair to call it a trick, but it's just as bad as cross-sales, which by the way, like another PU posted, I have joined RK many times, never missed the cross-sale until this time and it got me. Kind of strange they got both of us, but hadn't before. So watch out for that one since it seems to be working for them.

Okay, when you go to cancel, you enter two of the possible four things they ask for. It will locate your account and give you this message.

Are you sure you don't want to stay?
You answer "No thanks"

Another screen opens with a special offer price and asks if you want the special offer.
You answer "No thanks"

Third screen opens to confirm one more time. The options are.
Yes and
No, I've changed my mind.

Come on RK, that's just wrong. After clicking two no answers in a row then wording the third one so the person would click no again? Which would stop the cancellation? None of this would be so bad if they didn't use very poor grammar on the first question to make it where you click "no thanks" to get you in the motion of clicking no.

Luckily, I had been through this process with Brazzers before and I bitched about that one too. So maybe RK will drop this stupid cancellation process like Brazzers did. It's bad enough the missed cross-sale canceled out the $5 I was saving by joining through the promo email and even worse that a more than dozen time member has to watch every word to cancel. It will probably be another year now before I join again. How's that for marketing strategy?

And hopefully others will read about the cancellation process and be aware of it.

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Comment Replies (3)

Replies to the user comment above.

Msg # User Message Date

1

TheSquirrel (53) Absolutely disgusting. I wouldn't touch those kind of dodgy rip off sites with a barge pole. There is NO doubt about their intentions either. They are there to trick you out of your money. A disgrace. My suggestion is to mark every site that tries this with a 50.
02-15-12  11:50am

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2

rearadmiral (306) I don't recall that I had any trouble cancelling, but my memory may be hazy due to being so pissed off at the download limit. It's good to hear that they're still applying it to some people and not to others, that way I can still be mad at them.
02-15-12  04:38pm

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3

elephant (64) Yeah that doesn't sound a good thing to do, if you wanna leave yu wanna leave, shouldn't have to fill in a questionare and watch your every answer to hope you get the right yes and no, once is enough to ask if you are sure you want to cancel.
02-19-12  08:52am

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