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roseman (253) 12-23-11  07:20am
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Cancelation problem

Yesterday i signed up for a full month membership using their billing company called '' RG '' and in order to cancel the membership i had to create a ticket to their support help desk and so i did but so far (after 1 day) i got no response. I am wondering if anyone else faced membership cancelation problems with this site.

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Msg # User Message Date


atrapat (112) I had the exact same issue when I signed up for Puba earlier this year. According to the Puba support person who answered my ticket, RG stands for RocketGate and the cancellation has to be done through Puba by opening a support ticket on Puba site and asking them to cancel the membership. They were very fast in answering even though I opened the ticket during the weekend.

Seeing the signup page was from an unknown biller, I had used a prepaid credit card. Even though Puba support said they had canceled my membership, I don't know what charges were made to that card. I can confirm, though, that I could only access the site for the purchased month.

12-23-11  02:02pm

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