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21Sextury.com (5)

Monahan (44) 10-30-11  10:24am
Rookie Badge  Talk Back  Comments  Pollster  Top Monthly User  Trusted User  Male Profile TRUST USER?   YES (55), NO (0)

Customer Support at 21Sextury - Terrific

21Sextury Customer Support is as terrific as the site itself. Had a problem about 36 hours ago and tried to solve it myself.

I gave up and submitted a support ticket late Saturday night and the issue was fixed within 10 hours by 8:00am Sunday morning.

I've been a member for 15 months now and continue to be amazed.

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Comment Replies (5)

Replies to the user comment above.

Msg # User Message Date


RustyJ (145) I like the fact that they are also active here. Problems often come up when discussing the site so it's good to have someone follow the discussion and maybe learn from it.
10-31-11  12:08am

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Sandstone (47)
Thank you very much for the kind comments, we try to to be as prompt as possible. :)
11-02-11  01:12am

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brotherlove (0) Monahan count yourself lucky. I've never even gotten a reply on any problem I've submitted. They always go completely ignored. The only reply I ever got was in response to a negative comment I posted here. It didn't really help any. There was one particular video that was linked to the wrong thing on their website, something you see too frequently with older content, and I've reported it at least 4 or 5 times over a year and a half and it's never been fixed. I pretty much gave up on reporting anything since they NEVER respond and seem as if they couldn't care less about content issues when it isn't brand new content.

The content overall is great but if you find something that doesn't work don't bother reporting it because you'll be ignored and it will NEVER get fixed.

12-16-11  11:45pm

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Monahan (44) REPLY TO #3 - brotherlove :

I've not had a content issue so I can't respond from experience. My problem was accessing some of their sites. I thought it was a problem I may have caused but when I couldn't fix it I emailed them with an almost immediate response that they'd fixed it.
12-17-11  09:22am

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Monahan (44) REPLY TO #3 - brotherlove :

Looks like my earlier experience may have been an anomaly. I just posted a new comment about my latest experience with their Support function which, unfortunately, matches yours.
01-31-12  09:15am

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