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PinkPanther (46) 08-26-11  05:17pm
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A little customer service story

I got a mailer to join this site at a discount - hadn't been a member in quite a while, and the price was right, so...

My first attempt was through the VSX biller and it told me that it wasn't going through, for some reason. So I tried with a different credit card. The site directed me through a different biller and I had no problem joining. A while later, I noticed that I got "Thank you for joining" e-mails from both billers. That wasn't good. I filled out a form on the site's Support, gave my details. I think I had an answer in 10 minutes that they had confirmed the 2 billings, cancelled one, let me know which membership was going to be ongoing.

Great prompt classy professional Customer Service - you gotta love it!

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Msg # User Message Date

1

tangub (151) Thumbs up for 1 by day, never got around to joining there but hope to one day. Have to admit i've never used VSX and when i go to join a site and that billing company pop up i always reach for the X in the top right corner.Your story there doesn't fill me with confidence about using them as many websites probably don't have such prompt customer support as DDF. I should add its not so much that i don't trust VXS its more that whenever i go to join a site expecting to pay 20 or 30 dollars when the biller is VXS that usually becomes 20 or 30 Euros.
08-26-11  11:41pm

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