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21Sextury.com (9)

Gimondi (0) 08-16-11  12:19pm
No Badges TRUST USER?   YES (3), NO (0)

a simple question?

hello there
this is my first post here, so go easy on me, please. I thought I'd ask here because you seem like friendly, helpful people. My question is about the support at 21st Sextury. I have asked them a few questions in the last year or so, but whenever I try to access the 'ticket' to view the solution or make a supplementary comment the link they provide (via email) sends me to the Network homepage. How do I see these tickets? Sorry if it's a dumb question. Many thanks.

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Comment Replies (6)

Replies to the user comment above.

Msg # User Message Date

1

GCode (101) It is doing the same thing for me when I tried. The ticket system appears to be powered by an outside company, so it may be a problem on their end. The webmaster sometimes replies here, so maybe he/she will see this and let you know what's going on. But, to give u clarity, you are not the only one experiencing this.
08-16-11  09:40pm

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2

Gimondi (0) REPLY TO #1 - GCode :

I appreciate the reply. So it's not just me then. Oh well.
thanks again.

08-17-11  11:55am

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3

RustyJ (145) I never really use the site supports anymore unless I really have to. I have just had too many non response experiences.

21Sextury webmaster however frequents this site and usually pops in to give an answer quite soon if your question is of general nature.

08-17-11  12:51pm

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4

Sandstone (47)
Webmaster
Hello Guys,

Really sorry for the late reply, got tangled up by all the kinkiness around adult industry. :) Nevertheless, I'm here now and more than ready to reply.

Unfortunately the inability to check or comment an existing ticket through the ticketing system is a valid issue which we try to resolve. As someone correctly pointed out above, our ticketing system is powered by Zendesk. It is a great service but it has some limitations we are trying to work around at this very moment.
Until then, further comments can be added by simply replying on the confirmation mail. This reply will be added to a given ticket and we will see it in our system.

I'm pretty sure that we will have a solution somewhere in the middle of the next week. I'll keep you updated about the topic.

About support accessibility. Feel free to contact us by using either the "I HAVE A PROBLEM" button in the members' section (on the Settings tab), or click on the CONTACT US button on the bottom of any of our pages, or just open a ticket using this URL: http://21sextury.zendesk.com/anonymous_requests/new

We will get these and will try to reply as soon as possible (support can be a tad bit slower during weekends).

08-18-11  07:11am

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5

Gimondi (0) REPLY TO #4 - Sandstone :

thank you for all the responses. Cheers all.
08-18-11  01:01pm

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6

Monahan (40) REPLY TO #4 - Sandstone :

Thanks for the response. I've had similar experiences so it's good to know that it's being fixed.

21Sextury is a SUPERB site, by the way. Keep up the great work.

08-27-11  11:51am

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