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21Sextury.com (10)

PeterV (0) 11-27-10  07:29am
No Badges TRUST USER?   YES (1), NO (0)

21sextury Videos

I'm beginning the get frustrated with this site also.
Lot of the videos are corrupt and when reporting them to there support (big joke support is ...) they DON'T respond Or FIX anything.

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Comment Replies (6)

Replies to the user comment above.

Msg # User Message Date

1

RustyJ (145) You are right. It's a habit for me now that I check all the videos I've downloaded (just skpi through in few minute skips and if it freezes at some point, I reload).
11-27-10  07:47am

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2

Sandstone (47)
Webmaster
Hello Peter,

Please be so kind and check the link for a detailed reply.

http://www.pornusers.com/replies_view.html?id=55151

I also would like to ask you, on what email address you posted your questions about the topic? I'm the one getting most of the messages and replying all of them, that's why I'm a bit puzzled about your post. Thanks for the information in advance.

Regards,

Gabriel S.
21Sextury Team

11-29-10  02:20am

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3

PeterV (0) REPLY TO #2 - Sandstone :

Here's a example i get after reporting a problem. But other then getting this automated msg nothing.
Also got very frustrated with it all.

Dear Peter ######,

Thanks for your message. Your mail has been processed.
Your ticket number is : #110920101004198310124189-2-1961
Please keep this number for further reference.

Your message has been queued for reviewing the issues you presented
and we hope to have a reply for you shortly.

To maintain the continuity of the discussion, please use the "Reply"
feature of your mail software, rather than creating a new message each
time you write to us concerning the same issue. Please also be sure to
include any and all previous text with your reply.
Thanks once again for writing. You should soon hear from one of our staff members.

Regards,
Customer Support

11-29-10  08:26am

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4

Sandstone (47)
Webmaster
REPLY TO #3 - PeterV :

I see. For future reference, please let me ask everyone to use the implemented green Live Help button, those messages will surely reach me and I reply on them as soon as possible. When support is online, we can even solve the issues through live chat.

Don't hesitate to use that feature. It is there for you, our members.

11-30-10  04:17am

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5

PinkPanther (46) REPLY TO #4 - Sandstone :

Then please eliminate the other "fill-out-the-form" feature, which USED to generate timely responses and no longer does.

Your members should not have to be mind-readers to know which forms one has to fill out to get a response this week.

12-04-10  04:47pm

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6

PeterV (0) REPLY TO #5 - PinkPanther :

A update,

Still getting way to many corrupted videos sometimes I'm able to get a few videos that play fine from start to end. Frustration is getting very ....

Anyway a few days to go until my subscription ends. Been a member for many years, always renewed my membership. My current membership was a 1 year membership and in that year for the last 5 or 6 months all i got were corrupted videos.

Made many support tickets but besides the automated responses nothing.

This all gives me a very bad feeling of being ripped ...

12-27-10  12:38pm

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