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Her First Punishment (0)

Jay G (65) 09-30-10  02:13pm
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Cancellation Policy a confusing maze? Anyone try this?

I was thinking of rejoining HFP, but checked (as I always do) the cancellation policy before joining.

Oh,oh! something's changed since my last membership on this site. No longer like CCBill or other 3rd party providers, clicking on any "support" links brings you to a "support ticket system," no "cancellation" info in sight.

Terms & Conditions link also contains no help except this: "In case of any technical problems, login problems, signup problems, order/subscription problems or any questions or requests of general nature in respect of our sites or content please send us an email at any time. All support request are answered by eMail only. Preferred support language is English. Please allow up to 12 hours for reply."

OK, so I try to use the e-mail type "support ticket system" to find out about cancellation policy. I fill it out and click "submit".....nothing happens. After five or ten minutes of trying various things I realize that, at least as a non-member, I can't contact them. Do I want to become a member and see if they'll answer then? I don't think so.

Has anyone dealt with this "Support Ticket System" regarding cancellations? I've belonged to seventy or eighty web-sites over the years and have never had a problem with cancellation but don't want to start with problems now. Would appreciate info from anyone who may have dealt with this.

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Comment Replies (3)

Replies to the user comment above.

Msg # User Message Date

1

anyonebutme (14) I believe inet-cash is a legitimate 3rd party biller, the cancellation instructions should come along with the subscription. The billing is done inside a frame, it is a 3rd party biller. There is a separate link on the page "direct ssl join page" which will remove the frame and have you completely within the 3rd party biller's site.

Most banks offer virtual credit card numbers along with your main account, which will always prevent additional charges being placed against the provided number, no matter what situation you get yourself into.

10-01-10  09:05pm

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2

Jay G (65) REPLY TO #1 - anyonebutme :

Thanks so much, justme. It bothers me that they didn't respond to my e-mails, but too often there is little customer service on many web-sites. If inet-cash is legit, I'll try them.

Thanks again!

10-02-10  05:28am

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3

Jay G (65) REPLY TO #1 - anyonebutme :

New information! I finally received several e-mail replies at once to my inquiries on this site's cancellation policy.

Like me, it seems this site neglects e-mail for days at a time (nearly a week for my replies) and then gets upset with me for sending so many e-mails when I didn't get timely responses. "You've asked this question three times!"

10-08-10  02:39am

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