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PinkPanther (46) 07-27-10  05:49pm
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A Nice C/S Surprise from Videobox

So, Videobox changed their pricing model as sites often do - now subscribers to premium channels can get them both for 1 price, as compared to paying $17.95/month for 1.

I inquired, as a current subscriber, whether current subscribers - like me - would be upgraded to get access to the other premium channel. My first response was a fairly rote response - here's the FAQ's - not helpful. I thought that would be the end of it.

Today I come home from work, surprised and pleased to see that someone who works for Videobox actually read my inquiry and upgraded my account to get access to the other premium channel.

I'm delighted.

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Msg # User Message Date


Capn (28) Do you think that was a pang of conscience? ;0)

Cap'n. :0)

07-28-10  01:07pm

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PinkPanther (46) REPLY TO #1 - Capn :

I just think it was good Customer Service. I don't know what they would have pangs of conscience about. The original deal was one that I agreed to, have never had reasons to regret. The fact that they changed their pricing model is not anything unique to this site - lots of others have done similarly.

The new deal makes me happy, so there we go.

07-28-10  05:33pm

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