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uscue (39) 07-08-10  12:07pm
Rookie Badge  Talk Back  Pollster  Trusted User  Male Profile TRUST USER?   YES (32), NO (0)

No Rebill = No Access

So I join Skinvideo and the site is pretty good. However like always I go to my settings and set it up so it doesn't rebill me at the end of the period. Wrong move! As soon as I did it, my account was completely blocked of accessing any more material even though I still had three days remaining. Sent a message to customer service asking why I don't get the rest of the days I paid for, and no response.

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Msg # User Message Date

1

RagingBuddhist (63) I'm sorry to see stuff like that happening at a site like this. I'd always gotten quick responses from them when there was a problem - and I certainly never had access blocked for any time I had coming to me. I hope you just fell through the cracks somehow, cuz I like going back there every once in a while and I (of course) don't want to have to play those games.
07-09-10  08:33pm

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2

graymane (31) I'll be brief by simply echoing the sentiments of RB. Further, I've been a member of SkinVideo for a long time and I ,too, at times had minor complaints... but they were settled in a timely manner.
They have a direct telephone line should you want to go that route.
That number should be on your bank card statement..... or somewhere on the site. Their preferred email address is admin@skinvideo.com I wish you luck in getting the matter resolved.

07-10-10  07:07pm

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3

uscue (39) REPLY TO #2 - graymane :

Many thanks but my period would have ended yesterday so I don't think there's anything else that can happen. It was a shame because I actually liked the site, but what happened makes no sense and spoiled their site for me.
07-11-10  02:19pm

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