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GCode (101) 02-13-10  11:37am
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Slow Download Speeds

I am experiencing extremely slow download speeds (80-200 kbps) in all types of situations (weekday days/nights and weekends day/nights). This is strange because I've been a member of a bunch of Grooby sites and never had this problem. The server must be located somewhere different than the other sites. This is a shame so far because this site boasts some pretty large files.

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Msg # User Message Date


Russ (2)
Sorry to hear you have been experiencing slow download GCode. This obviously should not be happening. Please email us at our Customer Service address (customerservice AT grooby.com) and include a traceroute if possible (see here for more info: http://www.mediacollege.com/internet/tro...oter/traceroute.html) so that we can see where the slow connection is.

We will endeavour to get this fixed for you as soon as possible!

02-14-10  07:52am

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GCode (101) REPLY TO #1 - Russ :

Thanks for the concern, I have always had faith in the customer service at Grooby. I emailed you with the trace and I hope I can figure out what the problem is. I like the site so far but the download speed is quite the burden. Thanks again.
02-14-10  05:55pm

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