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Clara G (0)

PinkPanther (46) 12-28-09  08:27pm
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New TBP Review Needs Correction

Vanessa liked the site more than I did, which is fine, but one thing that definitely needs correction is the part of the review that states that Ass Titans is currently a bonus of Clara-G.com. I was a member from mid-October to mid-November (she did her review 5 days after my membership) and it was definitely not a bonus at that time.

On October 8, 2009, their C/S responded to a couple of inquiries that I had about the site and stated:

2) AssTitans is no longer a bonus site for Clara-G and vice versa.


Thank you for the email and looking forward seeing you making an account
with us :)

Sincerely,
Ben Moor
Customer Support
www.Clara-G.com
E-mail: support@clara-g.com

So I'm not sure how Vanessa could have had access to this Ass Titans bonus, since their C/S definitively told me that this bonus didn't exist any longer - as was my experience for the period right before Vanessa's review was done - strange.

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Comment Replies (9)

Replies to the user comment above.

Msg # User Message Date

1

Khan
PU Staff
I asked the TBP Editors to check into this one and here's what they reported ...

"It looks like the site owners changed it back because (right now) members of one still have access to the other.

On Clara G in the upper left corner of the first member page is a linked block which says: "click here for free access to Ass Titans" and inside Ass Titans, on the upper right of the first member page is a linked block which says: "free access to Clara G Official Website" Both links do take to the member area of each site."


Now obviously, site owners can (and do) change things like this w/out notifying us. That's why we depend heavily on users letting us know when specials like this are discontinued.

Still, on this one, the extra access is still available ... at least for now.


Hope that helps.

12-29-09  07:11am

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2

PinkPanther (46) REPLY TO #1 - Khan :

That's totally bizarre! They e-mail me telling me that the bonus is gone and then change it back 5 days after my membership ended - that just seems truly weird!

I'll e-mail the guy that gave me the info in the first place and see if that's the case. I'm wondering if they're giving reviewers a different membership, since on the Join Now page for Clara-G.com, there's no mention of the Ass Titans bonus.

12-29-09  06:16pm

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3

Khan
PU Staff
REPLY TO #2 - PinkPanther :

If you discover that they're giving users different access than what they're giving reviewers, by all means, let us know.

It has happened in the past, though it's been very rare to date.

12-29-09  06:42pm

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4

PinkPanther (46) REPLY TO #3 - Khan :

Okee Dokee - My question to the Clara-G C/S rep was:

"I received this e-mail from you on 10/08/09 telling me that Ass Titans
is no longer a bonus site for Clara-G and vice versa.

Then I read a review that was from a reviewer who said that they were
a member in mid-November and that they DID have the Ass Titans bonus.
I looked at the site just now and see no indication that Ass Titans is
being offered as a bonus.

Could you clear this up for me? Is the Ass Titans bonus back - and if
so, when did that happen, since I was told on Oct 8 that the bonus was
gone."

I received the following prompt response:

"At this point Ass Titans is not given as a bonus for Clara-G and vice versa.

Not sure why the reviewer gave this comment but it is not true.


Sincerely,
Ben Moor
Customer Support
www.Clara-G.com
E-mail: support@clara-g.com"

I've got no reason to doubt that Vanessa's experience in the site was as described - with a link to Ass Titans in Clara-G's site and vice versa. So I can only conclude that somehow the reviewer membership that Vanessa had access to included that link while ordinary members do not - since ordinary members USED to have that link, perhaps this was just an error that she was given a membership with old coding.

But clearly, this is now confirmed a second time by Clara-G's C/S that nothing has changed for ordinary members since the e-mail that I received on October 8 - Ordinary members of Clara-G.com DO NOT have access to Ass Titans and ordinary members of Ass Titans DO NOT have access to Clara-G.com.

12-30-09  06:02am

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5

Khan
PU Staff
REPLY TO #4 - PinkPanther :

Ok, really appreciate the additional info.

I've asked the TBP Editors (and our wm liaison) to check into this further. I assure you, as of yesterday we were seeing the bonus access offered ... I saw it for myself. So, looks like our acct is getting different access for regular users.

I'm confident the editors will get it sorted out over the next few days.

Thanks again for the followup.

12-30-09  06:32am

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6

PinkPanther (46) REPLY TO #5 - Khan :

No problem, Khan - as I said, I have no doubt that TBP had the access to the other site that you said you did.

TBP gets no advantage that I can see from posting inaccurate reviews, and it's always been my experience in my years around here that TBP does everything reasonable to ensure that reviews and all other info provided is as accurate as you can.

My first thought about the review was that the info about the bonus was just a carry-over from the earlier review of the site, but once you told me other-wise, then I figured that something else was going on - either they had changed back on 11/15/09 or had made a membership with different coding available to TBP's reviewer.

12-30-09  05:31pm

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7

Khan
PU Staff
REPLY TO #6 - PinkPanther :

You're correct in thinking that TBP/PU wants our listings to always be as accurate as possible. That's why we appreciate it when users (such as yourself) make us aware of inaccuracies.

In this case, the editors confirmed with the WM that what we were seeing was different than what people just signing up were seeing. He couldn't really explain why but it should be corrected now.

The editors will have the notations on the listing updated shortly if they haven't done so already.

Again, thanks for letting us know about this one.

12-31-09  06:41am

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8

PinkPanther (46) REPLY TO #7 - Khan :

Hi, Khan - this correction still needs to be made on the TBP review - the review is still saying that there is additional site access to Ass Titans
01-07-10  06:58am

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9

Khan
PU Staff
REPLY TO #8 - PinkPanther :

Yeah, the request is in to get that changed. The reviewer just hasn't had a chance to get to it yet.

FWIW, it's always possible that a site will make changes that will contradict what's in the narrative of a review. In those few cases, you should always check the site facts we list as they get changed whenever we become aware of a change whereas the info w/in a review usually isn't changed until the site is re-reviewed.

But yes, we're aware it needs changing and the reviewer has it on their to-do list.

Thx

01-07-10  07:31am

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