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VideoBox (6)

MiztaBlu (28) 11-14-09  10:33pm
Rookie Badge  Top Monthly User  Trusted User  Male Profile TRUST USER?   YES (29), NO (1)

Horrible Customer Service

Ive been very generous in my reviews for VideoBox in the past. They offer good content at a reasonable price, and for the most part, that has not changed.

What I was not aware of was how awful their customer service is. When I purchased my 3 month membership awhile back, I had an issue with a few videos, and they never got back to me. I had my account to Brazzers hacked, so I emailed VideoBox asking if any other IP addresses had logged into my account. Again, no response.

Then, this past week, my membership renewed, but for some reason, I couldnt log on. So, I email them on Tuesday, and I get an automated email saying "This could be your issue...blah, blah, blah...please allow 24-48 hours for us to respond." So, I allow 48 hours to pass...no email (and yes, my spam filters allow their emails to get through). So, I email them again, telling them Ive already sent one email and got no response. I got the same automated email. I checked this morning and still god no frigging response.

So, right after that, I contacted CCBill and asked them if they could help. AN HOUR LATER, I got an email saying they refunded my money. I contacted VideoBox, told them to forget it, and that they just lost a customer for life.

I know this probably wont stop anyone from joining, but just so you know...BEWARE, their customer service is awful and pretty disrespectful if you ask me.

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mlanminh (2) They have too many customer to care. I sent them constructive feedback through the user support page a couple of times. All I got back was an automated responses
11-23-09  01:27pm

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