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Visit Burning Ticket

Burning Ticket (1)

ace of aces (179) 10-09-09  07:48am
Rookie Badge  Talk Back  Comments  Pollster  Top Monthly User  Hardcore Badge  Trusted User  Male Profile TRUST USER?   YES (69), NO (1)

compliment

"Dear costumer,
we are sorry that you had login/download problems with our product.
To solve this kind of problem we had to change our access violation detection system.
As an compensation we extended your access for 6 days for free.
We are sorry for the problems you had and hope you are enjoying your Burning Ticket.
If you have any further questions please contact me. "

that is a good idea to make members pleased, even if the problem still accurs.

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Comment Replies (4)

Replies to the user comment above.

Msg # User Message Date

1

ControllingMind (Disabled) If only all sites would respond in this fashion.

That is nice to hear. Well done Burning Ticket.

10-09-09  08:57am

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2

Jay G (65) Always great to hear about good service.
10-09-09  10:24am

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3

ace of aces (179) REPLY TO #2 - Jay G :

more better service would have been to having had no problems :o)
10-11-09  08:27am

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4

ace of aces (179) REPLY TO #1 - ControllingMind :

the pitty is that moste sites doesn`t even care about the problems of a member. therfore i had to point that one positivly out.
10-11-09  08:28am

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