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Visit Hustler

Hustler (1)

Nick Nxn (4) 08-24-09  02:57pm
No Badges TRUST USER?   YES (5), NO (0)
Status: Was a member approx. 1 month prior to this review.
Pros: Great Content.
Some Exclusive Content.
Navigation was decent.
Cons: Slow download speeds.
Poor customer service.
Downloads didn't work 80% of the time.
Bottom Line: The downloads on this site were slow, and for the most part JUST DIDN'T WORK. It would take 40 minutes to download a video if I was lucky enough for it to finish. Most downloads would get to 90% and just stop. I submitted 3 complaints, but never received a response. I had the 3 month membership and managed to save a total of 26 scenes. Maybe there was something wrong with the settings on my computer, but they never bothered to help me find out. I have several other memberships and never have a problem. I was very disappointed, because if the downloads would have worked (like Videobox) I would probably still be a member.

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Review Replies (6)

Replies to the user review above.

Msg # User Message Date


badandy400 (103) One possible issue I can think of off hand is if the site frequently rotates URLs. Some site will deny the downloads from continuing if the URL changes mid download. This could be something that was happening. Did the site require frequent log ins? If so, after logging back in could you start a download that was queued up during the previous session?
08-24-09  11:01pm

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Nick Nxn (4) REPLY TO #1 - badandy400 :

I was never able to resume a download. I always had to start over. Unfortunately, I will not sign up again to find out. It seems that some sites spend too much time stopping people from downloading too much content at once. I would think that the time and energy would be better spent on making content that would keep members coming back for more.

08-25-09  08:25am

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Hustler (4)
Hey Nick,
I am sorry for the problems you were experiencing on our site. Can you get in touch with me directly at Support@Hustler.com and mark for the attention of ‘Rhi’, I would especially like to discuss the lack of customer support that you received from us.

09-02-09  11:08am

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Nick Nxn (4) REPLY TO #3 - Hustler :

I emailed you on the 5th of September. I received a reply saying that I had to verify my email to avoid spam. I did this on the 6th of September. My email was sent and verified on September 6th. I still have not received anything back from you. I even check my junk/spam folder. This seems to be the way that Hustler handles customer service, and the only thing you managed to do is prove my point. I am not surprised.

09-16-09  08:06am

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Monahan (42) Thanks for your review.

I was a member two or three years ago when the site was encumbered by DRM but it had some great exclusive stuff. But I lost interest when other sites with no DRM had great content at a lower price so I canceled.

I just thought I'd check the site again and it was totally changed.

Thanks for your heads up.

10-03-09  04:24pm

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Monahan (42) REPLY TO #3 - Hustler :

Thanks for helping me to decide not to sign up for Hustler. Your offer to Nick was encouraging but your failure to work with him convinced me that I should try another site.
10-03-09  04:25pm

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