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Private.com (2)

rome476 (0) 07-16-09  05:32pm
Talk Back  Pollster TRUST USER?   YES (7), NO (0)

Disappointed

After the most recent comment from the Webmaster regarding changes in the site, I attempted to subscribe through to the link provided by TBP. It didn't work because it rejected my CC, supposedly because the CVV2 No. was incorrect. I tried a couple of times making sure that it was right, and it still didn't work. I have used the card in the last week for other things, and had no problems. What most disappoints me, however, is the fact that I received no response from an e-mail I sent to the site, as well as the lack of any response here to my comments earlier. I was really looking forward to checking out the changes described by the Webmaster since I am a big fan of the studio, but it seems their problems with customer service and unresponsiveness noted by others here continue.

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Comment Replies (2)

Replies to the user comment above.

Msg # User Message Date

1

PinkPanther (46) Count yourself lucky, rome. I wish that I had been unable to join when I did - would have saved myself trouble and money. Private does a lot of great stuff and you can join Videosz or Videobox at good prices and get a lot of great Private stuff and other stuff as well - but I found Private.com to be a pain in the ass to deal with.
07-16-09  07:23pm

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2

mozzerellachick (4)
Webmaster
hi rome476

im sorry you never recieved email correspondence it may have gotten caught in your spam folders

anyway I would like to give you free membership please send me you email address so I can set you up

Im sorry that this happened once again

Our CS team do there best to reply to each email with screenshots and detailed steps of how to sign in. Im very surprised to hear this

None the less

please email

claire.flaherty@private.com

thanks

Claire

07-17-09  01:13am

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