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ace of aces (179) 05-18-09  01:41am
Rookie Badge  Talk Back  Comments  Pollster  Top Monthly User  Hardcore Badge  Trusted User  Male Profile TRUST USER?   YES (67), NO (1)

Warning

the contract says:"How do I cancel my membership?
Answer:Naked.com is not a subscription site, so there is nothing to cancel. You are only billed as YOU decide to add more credit into your account."

the reality is: monthly rebilling of 19,95 without getting credits!!!!

contacting the support by email doesn`t get a solution.

canceling the membership over the site itself, not possible! message i get is:"There is some problem occured while processing your request. Please contact support"..contact doesn`t solve youre problem, because they aren`t able to make anything!

folks, that is close to fraud! if that problem isn`t solved very quickly, then my rating will go down to 50s because they promise you things that you doesn`t get, and help is nowhere to find! i will also let the money be refunded back by my creditcard institute.

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Comment Replies (14)

Replies to the user comment above.

Msg # User Message Date

1

Denner (233) Sounds pretty damn serious - thanks for the warning, ace..

Like other users I've had my fears about this before - getting into a bad thing where some site keeps charging your credit until you cancel your card "cold turkey" and have to get another one..

Hope TBP will look into that site and its billing-policy...

05-18-09  05:28am

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2

atrapat (112) I don't know if it's the same that is happening to you but I got stuck with the Home Made Movies membership the first time I bought credits. This membership was recurring (although it was 29.99 USD) and it gave you access to the videos the performers record.

I was able to get a fast cancellation by sending an email to the Customer Service email that might be located from the Customer Service link at the top of each page. I canceled immediately after joining by mistake and didn't get any rebill.

05-18-09  11:06am

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3

Rick
PU Staff
I found 4 payment options on their join page:

FREE Trial
Public Chat is 100% free. Simply requires a valid credit card for verification purposes only.

Bronze Package$3.95/month
15 days Limited Public Chat Includes 10.00 FREE CREDITS - $10.00

VALUE Silver Package$9.95/month
Unlimited Public Chat Includes 35.00 FREE CREDITS - $35.00 VALUE

Gold Package$19.95/month
Unlimited Public Chat Includes 65.00 FREE CREDITS - $65.00 VALUE

You're right, under the customer service page, they mention to rebills which is definitely inaccurate. Not sure what's going on here, but we'll look into this furhter and see if we can help.

Keep us updated, thanks for the report!

05-18-09  11:43am

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4

ace of aces (179) REPLY TO #3 - Rick :

hope you and youre company have more luck then i had.

wether the customer service via email nore the phone service could helped me further.

that kind of billing method makes me shivering of anger.

05-19-09  04:39am

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5

ace of aces (179) REPLY TO #2 - atrapat :

that`s not the same. i joined that what you did also and chosed active the videos, therfore i knew what i was paying. at this site you get sold a package which say spend more money and you get an extra discount and you won`t be billed, but what you get is a rebilling without getting credits...imo close to fraud
05-19-09  04:42am

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6

nostromo (12)
This people sent me an e-mail through EPOCH as if i had ordered a subcription which i most definitely didn't. It reads that i won't be billed this time but i went to epoch and i can't cancel. I was logged in bangbros.com and they're offering now this live webcam thing, i clicked in the link. i saw something that i wasn't interested in and left. I didn't give them any personal info i thought it was part of bangbros and now they sent me a receipt through epoch with the same username and password that i have in bangbros, what the fuck is going on?

12-09-09  08:45am

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7

nostromo (12) I tried to cancel -i don't know why would i need to cancel since i never joined this damn site- in their customer service and i could not.
12-09-09  08:52am

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8

ace of aces (179) REPLY TO #7 - nostromo :

as i told so, that kind of acting is close to fraud.
i am happy that they refunded me the money but i had trouble until then.

12-10-09  07:59am

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9

nostromo (12) REPLY TO #8 - ace of aces :


I got in contact with epoch and they deactivated my account, still, i don't understand how can you become a member of a site without giving them any kind of personal info.

12-10-09  09:46am

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10

ace of aces (179) REPLY TO #9 - nostromo :

a joke. a bad joke. these are the things in the www when i think by myself, "damm don`t give youre creditcarinforamtion to anyone at this planet" :)
12-16-09  08:40am

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11

ace of aces (179) REPLY TO #6 - nostromo :

is youre billing stopped from that site right now? after contacting the billing company they didn`t bother me again.
12-30-09  07:13am

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12

nostromo (12) REPLY TO #11 - ace of aces :


yes, it has.

Thanks for asking ace of aces.

12-30-09  11:21am

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13

ace of aces (179) REPLY TO #12 - nostromo :

a hint from a user. try camcrush. it`s has it cons, but all in all it`s a site to try out withaout hidden fees.
01-08-10  05:39am

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14

nostromo (12) REPLY TO #13 - ace of aces :


Thanks, i'll check it out.

01-09-10  01:36am

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