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VideoBox (7)

Skip (0) 03-23-09  10:07pm
No Badges TRUST USER?   YES (3), NO (0)

WARNING DO NOT PRESS UPGRADE BUTTON

I was looking at the channels and pressed the upgrade button to see the options and before I knew it they charged my credit card.

I immediately wrote them and asked them to cancel.

DO NOT PRESS THE UPGRADE BUTTON.

I AM REALLY PISSED

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Comment Replies (11)

Replies to the user comment above.

Msg # User Message Date

1

PinkPanther (46) That's really fucked - they might see their sky-high ratings around here start dropping if they keep up that crap.
03-23-09  10:09pm

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2

Skip (0) REPLY TO #1 - PinkPanther :

I am on the phone with CC Bill right now.
03-23-09  10:16pm

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3

Skip (0) REPLY TO #1 - PinkPanther :

CC Bill surprised the heck out of me.

They said they actually voided the transaction.

The charge would have been $17.95 for only one day.

I guess I do not know what channels are, and the pricing was not understandable to me.

On another note they said I was the third person to call in, so that probably helped my case.

03-23-09  10:22pm

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4

PinkPanther (46) REPLY TO #3 - Skip :

While I was filling out a feedback thing at VideoBox, asking them what the prices for the upgrades really are, since apparently you can't even tell if you're already a member of the site, the whole site went down for maintenance. So they might be making changes in reaction to this whole SNAFU.
03-23-09  10:26pm

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5

Skip (0) REPLY TO #1 - PinkPanther :

Now just to play it safe I tried to cancel my subscription to Video Box and it won't let me.

I really liked this site until now.

I'll try again tomorrow.

03-23-09  10:27pm

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6

badandy400 (103) REPLY TO #5 - Skip :

I do not like the sounds of that. I guess I will have to be careful where I click around.
03-23-09  10:32pm

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7

Skip (0) REPLY TO #6 - badandy400 :

Yeah they are down for maintenance right now.
03-23-09  10:34pm

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8

badandy400 (103) REPLY TO #7 - Skip :

They do that every now and then. They are up now and it is a bit different. I see what you mean about the Vivid and Evil Angels videos. I wonder what upgrading costs and what that would do to a 10 month membership like I have?
03-23-09  11:27pm

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9

Skip (0) My Subscriptions
You are currently subscribed to:

VideoBox Premium Subscribed on 3/4/09 7:29 PM Vivid Channel Subscribed on 3/23/09 9:51 PM

Looks like it is still not fixed and still no reply form Video Box

03-24-09  04:49am

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10

Skip (0) REPLY TO #9 - Skip :

Still no reply from Video Box. I guess they are too big to be bothered with customer service.

What really bothers me now is that for me to find out if I was charged the extra billing, I have to go through my wife as she controls that card. Looks like I may have some explaining to do and I am not too happy at the prospects of that.

So like I said before if you look around and see the UPGRADE Button, do not click on that unless you are willing to pay $17.95 for 1 day.

I wonder what you get for $17.95 and why don't they advertise that price. I have heard $3.00 and $10.00, but they charged me $17.95.

It might not be so bad, but I go on forced retirement from the military next month and I do not have a new job yet ......


I am still pissed.

03-24-09  06:09pm

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11

roseman (253) Thanks for the info.
03-26-09  05:35pm

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*Message rows highlighted in light orange are replies to replies.

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