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Visit Reality Kings

Reality Kings (7)

mbaya (356) 03-22-09  04:47am
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download limits

I recently contacted customer service as to exactly what is the download limit and why I was cut off before I reached it. This is their answer: "Dear Member,
Thank you for contacting Customer Support, in order to further assist you please contact us at: (866)311-4856.
We hope we've addressed your concern for emailing us. Thank you and have a nice day!
Thank you,
Answerpro Support.
Agent #19
We truly appreciate your business!"
Why not use a name? If they appreciated my business they would answer my question. I think they are not willing to tell me in writing what the limit is or why they advertise unlimited downloads and then impose a limit. Deceptive and dishonest in my opinion.

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Comment Replies (8)

Replies to the user comment above.

Msg # User Message Date

1

PinkPanther (44) I have never received anything other than that auto-response from Reality Kings. That's their Customer Service for you.
03-22-09  06:55am

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2

Denner (233) Had the same experience with Reality Kings a year back - all answers were just auto-response.
But, mbaya - IF you should get some real explination, please let us all know...I'd be interesting.

03-22-09  09:41am

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3

bjorn7 (19) Their customer service is terrible but they have so much content
that I rejoin a couple times per year and I hope for no problems.
Yes I hate the download limit that they have. They have so much
that I don't see a reason for a limit. The limit seems to be 15
full download movies per day.

03-22-09  10:46am

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4

mbaya (356) This is the answer I got when I wrote directly to the webmaster:
"As a member in good standing, you may download up to 10 gigabytes of data each day, and additionally up to 15 big movies. Upon reaching this limit, you may be denied access to download any additional data until the beginning of the next day." The only problem is that is not the policy they have enforced regarding my account. Maybe going forward this will be true.

03-22-09  04:26pm

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5

oldfart (7) REPLY TO #3 - bjorn7 :

I got locked out after 15 big movies, but the total gigs was less than 5, not the 10 gig limit reported by TBP. I hesitated in joining up after a four year absence, and would probably wait another five before coming back again - the video quality is just average for even the newer updates. And do watch out for the prechecked cross-sells at sign up! On second thought, maybe I'll come back in 10 years, even with their cheap discount prices.
04-03-09  09:54pm

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6

Robbi81 (4) I just found out that not only does the site kick you out before you reach the 10 GB limit, It also counts the clips that you cancel as download onto the limit. I canceled a few downloads because I already had them and then the 10 GB limit page came up.
04-15-09  09:10am

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7

mbaya (356) REPLY TO #6 - Robbi81 :

Thanks for posting. I never reached the 10GB limit either. I feel that they are playing games and are totally unfair in that you are never told their is a limit until after you join.
04-15-09  09:15am

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8

wiild1 (Unverified) REPLY TO #7 - mbaya :

I never reached the 10Gig limit or the 6Gig trial limit some people claim exist.

But to me it's not a real problem: RL is a type of site that I enjoy joining for a trial once or twice a year, download just a couple of picture sets and vids. I alwaýs realize that I get bored with their repetitive content, scripts, angles, to me there is not a chance that I would want to download more than 10Gigs of their content even in a month!?

05-22-09  10:21am

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*Message rows highlighted in light orange are replies to replies.

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