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Twistys (4)

PinkPanther (46) 03-20-09  05:43pm
Rookie Badge  Talk Back  Comments  Pollster  Top Monthly User  Trusted User TRUST USER?   YES (53), NO (0)

Anybody Else Having Trouble Accessing Site?

Twisty's has historically been quite dependable as far as keeping their site up and updating regularly and making sure access problems don't happen - up to now.

This week, they are pissing me the fuck off.

On the 14th, I suddenly had no access - checked to make sure my membership hadn't expired - I wasn't anywhere near the end of my current membership period. I e-mailed, got a response - "hey, there's no problem - here's your username & password" - still no access - I let them know, didn't hear anything back.

The next day I had access again - cool

Then on the 18th I got a response to my second e-mail from 4 days earlier saying "Oh, yeah - we had a problem here - we fixed it and here's your new username & password". Guess what? I had no access to Twisty's but the new username & password worked at Nicole Graves. Now I'm back into the "there's no problem. Your username & password work fine for us" phase of things.

Aaarrgh! What the fuck good does it do me if they have access but I don't? I don't give a shit if they have access if I don't have access! And to have had the problem get fixed until they monkeyed with it again really pisses me off!

So now I'm telling them "Fix it or refund me - but do one or the other now, cause I'm sick of this crap."

Anybody else having problems with Twisty's these days? It's surprising for this to be happening with such a usually-dependable site. I want access so I can go back to complaining about their over-photoshop

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Comment Replies (10)

Replies to the user comment above.

Msg # User Message Date

1

King (27) No problems now or ever!
03-20-09  06:05pm

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2

Shap (40)
Webmaster
Hi PinkPanther. Can you contact me please? mrshap at twistys dot com? I want to get this taken care of right now. I'll make this right. I just need to know what your username is.

Shap

03-20-09  06:49pm

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3

Shap (40)
Webmaster
I believe i found your username and password. I just sent you an email. Hopefully i have the right guy. Can you please check and reply? Thanks.

Just so you know I'll stay up all night tonight until we get this resolved. I will do whatever it takes to make you happy ;)

03-20-09  06:55pm

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4

Shap (40)
Webmaster
I'm happy to report we solved the problem. Mr PinkPanther was blocked out of Twistys in what I would call an almost one in a million coincidence. Luckily I was able to figure it out and he's back in ;)

Btw how's that for customer support? Late on a Friday night the owner replies and solves a problem that is posted on PornUsers ;)

Shap

03-20-09  08:11pm

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5

PinkPanther (46) REPLY TO #3 - Shap :

Oooooh, anything to make me happy? You know, since Jana Jordan isn't busy being your treat of the month anymore, could you send her over to my place?

Just kidding - Thanks for your work to solve this problem - apparently my IP is uncomfortably similar to that of someone that's desperately trying over and over again to hack the site. Lucky me.

Thanks for proving Twisty's commitment to Customer Service once again, Shap.

03-20-09  08:12pm

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6

Shap (40)
Webmaster
REPLY TO #5 - PinkPanther :

I can't meet your Jana request. But I did give up a night hanging with Bree Olson to help ;) Bree is in town so the Twistys Crew is out with her right now. That should count for something ;)
03-20-09  08:19pm

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7

PinkPanther (46) REPLY TO #6 - Shap :

Jeeez! That counts for a lot, Shap - seriously - I appreciate your commitment to customer service!
03-20-09  08:25pm

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8

Drooler (220) Sorry, and I know that it doesn't do you any good, well, make that "any fucking good," (;-) but I haven't had any problems accessing the site over the time period you stated.

I do know how you feel, though. Been there PLENTY of times m'self.

Just had a similar experience with TeenDreams. Their support got back to me in good time and said that their password file had some problems. They fixed it within a day.

03-21-09  02:13am

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9

PinkPanther (46) REPLY TO #8 - Drooler :

Now if they can get me on their "IP Address White List" permanently, I'll really be happy - at this point they have to manually unblock me every single time I want to access the site, since some other schnook with a Comcast IP address similar to mine is relentlessly trying to hack their site - so it's block them, block me too at this point. But they identified the problem and Shap proved himself once again to be the classiest of class acts, so I'll just have to look at other sites while they get their Hacker Blocker to selectively unblock my particular IP address.
03-21-09  11:21am

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10

Drooler (220) REPLY TO #9 - PinkPanther :

Ohhh, now I see what Shap meant by the one-in-a-million coincidence. And that really is great personalized support.

Hope that the hacker gets kicked off Comcast for being such a stupid shit. Some people ...

Good luck!

03-21-09  01:46pm

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