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Brazzers (3)

creolo (0) 03-10-09  03:01am
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Help needed

im totally new to online porn website and well i never paid for it, i always got into the free material before but i wanted to try out one for once. im gonna tell you exactly what's happening to me, i would love some help on this cause im no expert. im getting confused and paranoid because of bad reviews ive read on the internet. what im not sure i did right is canceling my accounts, my point is i dont want to be billed again ! here is the story and exactly what happened:

i clicked on www.brazzers.com and decided to purchase a trial for 1$.

first of all i paid around 5 bucks instead of 1, and the trial is a total scam. first site i was redirected to (from the email confirmation that of course arrived immediatly) was brazzersreel.com so i told myself i didnt pay for that, and anything i clicked needed an upgrade.. at that point i thought id try to login on the site i signed up, so i went back on brazzers.com and logged in. at that point i saw i wasnt logged in with the username i chose before, let's say it was "creolo".. logging in on brazzers logged me as "creolo1".. weird sh++. anyways.. logging in on trial membership on brazzers.com was no better then brazzersreel.com - i could only see 4 videos in streming (!!!!)..

i emailed support@brazzers.com for a refund and for them to cancel my account and got no answer. so ive spent the afternoon trying to figure out how to cancel my account, and that's where i need some serious expert help.. [i'll continue this on REPLY...]

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Msg # User Message Date


creolo (0) ive been speaking on livechat to customer support. they confirmed my account was canceled, even if i received no confirmation emails. on a second live chat ive made them send the confirmation emails for my canceled accounts, one was from brazzers.com one was from brazzersreel.com - i only logged in in these two websites, i passed an afternoon cancelling my accounts on breelhelp.com and brazzerssupport.com and manstermed.com, i was quite sure i did the job right but for a last confirmation, i decided to start a thrid live chat with customer support.
this time i asked: what should i click to cancel my account on brazzers.com? the guy typed a link, i followed the steps and canceled (ONCE MORE!) and at that point i ask the guy: "do i have any other active accounts i should cancel with this same username?? i dont want to be billed ever again" the guy replies "yes, you have an active brazzersreel account that is still active, i'll cancel that for you" i asked for a link cause i wanted to do it myself and he said "i just did you'll receive a confirmation email and you can copy this chat for proof. goodbye now" he got disconnected, i never had that last confirmation email and here i am, still not sure i cancelled it all.

i understood the point on canceling on the billing company website. what i got on my bank account is one payment for breelhelp.com and one payment for manstermed.com - no epoch, no localbilling.. just these two sites. i only logged in on brazzersreel and brazzers, no other sites.. am i finally done!?!?

my trial membership expires tomorrow so any quick help and reassurance would be much appreciated.

thanks for reading and for help!

03-10-09  03:09am

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TheSquirrel (53) REPLY TO #1 - creolo :

Sounds like an awful experience. I am not sure if sites make these things complicated by design, so that customers have difficulty finding out how to cancel. My strong suspicion is yes. I am sorry to hear your first experience has been so awful. Some sites are less complicated than this. But this is the drawback of temporary or trial subscriptions. Sometimes it's better to just get a month's subscription. Incidentally TBP does a number of discount subscriptions. You can get a month's subscription to a site for as little as $9.95. They discount $10 with quite a few sites. So for $10-15 you can get a month's subscription. (I am sounding like a shill for TBP!)

I have never had a trial with any site. I think one of the reasons is I have always feared running in to the same difficulties you have had. All you can do is check with your credit card company and make sure you have not been charged, or to contact them now, to tell them you have not authorised further charges. Some people do not like to do this. That's another reason sites get away with overcharging and signing people up for sites they did not originally mean to sign up for.

No wonder free porn and piracy is rife. This poor guy finally signed up to try some genuine site, and then gets all these problems.

One of the problems with trials is, they are so quick, you have very little time to cancel, and get confirmation.

03-10-09  06:47am

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ControllingMind (Disabled) REPLY TO #1 - creolo :

The manstermed.com charge on your account is the billing for brazzers.com.

Its quite strange billing now on brazzers, when I went to join, the link in the billing bar said Local Billing, but it didn't go through to them and forwards to a manstermed billing details page instead.

I had a lot of trouble with manstermed myself, brazzers customer service were totally clueless and did not even know which company billed me. There is no way I would use that billing service again.

03-10-09  07:47am

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creolo (0) REPLY TO #3 - ControllingMind :

just had my yesterday email replied and had my fourth live chat and it looks like everything is set right.. let's hope so!i'll have to wait till tomorrow.

as you cancel a membership, don't log in again to finish your period.. i have a suspect that logging in reactivates the account or something. im not sure though..

let's see.
thanks for the replies people!

03-10-09  07:51am

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creolo (0) REPLY TO #3 - ControllingMind :

hey guys the day passed and well, everything looks ok. one question: when an account renews automatically, you get noticed by email right away right? cause i didnt receive emails from them, will this mean im gonna be just fine??

sorry for sounded paranoid but it was my first (and last i guess time) and well, some porn sites are tricky..

03-12-09  11:21am

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ControllingMind (Disabled) REPLY TO #5 - creolo :

Maybe some sites/billers would send you an email, if your account is automatically renewed. I never got one from Brazzers myself, so I dunno what they do really.

Its better being 'paranoid' lol, than not checking things up and getting billed for something you don't know about.

Hopefully you won't have any further problems.

03-13-09  06:46am

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wiild1 (Unverified) REPLY TO #5 - creolo :

sorry to hear about your bad experience, but this shows how valuable a site like pornusers.com is.

Even the "trustworthy" companies sometimes run these scam tials and cross selling activities, but reading the reviews, comments and warning at pornusers.com will help you avoid this and enable you to pick out the good trials and membership deals that are out there.

04-03-09  10:01am

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