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Visit Download Pass

Download Pass (0)

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messmer (137) 02-04-09  09:45am
Rookie Badge  Talk Back  Comments  Pollster  Top Monthly User  Hardcore Badge  Trusted User  Male Profile TRUST USER?   YES (76), NO (1)
Status: Current Member for less than 1 month (at the time of review).
Updated: 05-14-09  10:01am  (Update History)
Reason: Slow speeds, broken links, difficulty cancelling, webmaster stopped being responsive.
Pros: + Large selection of videos. As of this date, over 4300 DVDs with over 23000 scenes.

+ Daily update consisting of two - three videos.

+No DRM

+ Attractive Layout. Easy searching. A good selection of bonus sites.

+ Excellent price for our members.
Cons: - Non exclusive contents.

- Links that lead to scenes other than the ones requested.

- Search could be better when looking to narrow down one's choice of video or segment.

- Navigation within the site is slow and sticky.

- Picture sets are not zipped, however that's a small flaw in a site that is primarily a Video Archive.

- Most Bonus sites allow streaming only.

- Too many steps to sign in.
Bottom Line: In the original review I found this a very good site for the price. At the time I didn't run into any of the problems mentioned by other users but during the term of my second subscription experienced most if not all of the problems others before had with the site.

There are many DVDs I have seen already on Videobox but that's to be expected in an archive. Picture quality varies from so-so to good, depending on the age of the video and the state of the technology at the time.

First time I unsubscribed just to make sure that the process was uncomplicated and that users' complaints that they were forced to make long distance calls in order to cancel no longer had any validity my cancellation went flawlessly and I received an acknowledgment on the same day.
This time around ... see below.

May 14:

Review was downgraded by 15 points because the fast speed turned out to be an illusion. Once in a while it would meet its target but most of the time it was painfully slow.

Webmaster stopped responding to email after a couple of critical but justified remarks (see my remarks upper right of page).

Many links in bonus site are broken. Watching HD contents on some of the bonus sites has turned out to be painful because of all the stops because of slow speed. Webmaster was informed of difficulties but never responded making me feel that I was being used first time around.

Cancellation is unnecessarily difficult with no acknowledgment of the transaction. Three separate attempts to get the Billing company (owned by site?) to re-assure me went unanswered. Three emails to the webmaster in connection with the same subject went unanswered.

It appears that all the criticism by others re. speed, cancellation, broken links etc. was justified and I apologize for my original positive review.

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Review Replies (10)

Replies to the user review above.

Msg # User Message Date

1

TrashMan (Disabled) Yeah I dont kill DVD archive sites for not providing ZIP downloads of image galleries, especially when the image gallery contains screen grabs from the movies themselves. If the site was offering HQ images taken during filming then, yes, ZIP downloads are mandatory.

I don't like how they now require you to fill in four fields to login: username, password, e-mail and image verification.


Are videos still available as just 512kbps and 1024kbps? I ask because back in the day that is what I remember as being available, and both were rather junky quality, not to mention the fact that all DownloadPass videos were messed up in that they were offered at 480x360 or something, but the moving image itself was something like 460x340 with 10 pixel black borders on all sides (compare this to other DVD sites which actually offer 480x360 image in a 480x360 video).

02-04-09  09:56am

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2

messmer (137) REPLY TO #1 - TrashMan :

I know what you mean, TrashMan, I mentioned that extra step when signing in because it annoys me as well. I'm either expected to memorize a pin number or type in my email address as well as a security code. A bit of an over-kill. Part of it is my fault because I have my browser set to delete all cookies upon closing, so it saves my passwords and username but no pin numbers!

As to your second question: actually most of the videos I have downloaded so far are quite good. That might be because I preview them through their excellent flash player and get a pretty good idea about sharpness, lighting etc. I am also pleased with the bit rate which is at 2042kbps. I have watched all of them full screen and am not complaining.

02-04-09  10:20am

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3

TrashMan (Disabled) REPLY TO #2 - messmer :

Do they still have the very thin black bars, though?
02-04-09  10:28am

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4

messmer (137) REPLY TO #3 - TrashMan :

Sorry, I had never noticed, and still didn't know what you meant until a few moments ago. In WMP I have the background color set to black so when I watch, without going full screen, I don't see any thin black stripes. Just for the fun of it, I changed the background color to white and, yes, there is a very narrow black stripe on the right hand side. Hope that answers your question!
02-04-09  10:52am

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5

Netsirk (25)
Webmaster
Thanks for the review messmer,

We really appreciate it when someone takes the time to review our sites. Especially when they've also spent some real time on the site like you have here. I'd like to reply to a few of your points and see if I can help.

Scene link errors happen and we do everything we can to stop them. It's frustrating when you end up in the wrong place. We regret that you encountered these. You can send me an email with some of them if you remember. For next time there is a link just below the download buttons "Having problems with this video? Report the Problem Here", that email goes straight to our Technical Team's inbox where they will fix the problem.

Session Expired errors are actually not what they appear to be. When there is an error with a video it displays a message that says "Session Expired, please reload your browser..." but your logged-in session has not expired, the error message is incorrect. The error is usually in the encoding process and sometimes the user's flash player. We were alerted to this problem just a week ago by a review on this board and the video guy should have a new (accurate, and cool) error message up in the next few days. Sorry for the confusion.

Search filtering is in the works! We have tested our filtering tools on another of our site. It works by filtering search results by category (cumshot,teen etc..) and then by keywords like "police officer" or "glasses". It's pretty sweet and I'll keep you all posted when it's added to downloadpass.com

Sign-in has some extra steps designed to stop password bots. It's a balance between convenience and security. It's come up before in reviews so I'll bring it up with the team this week.

We try and make our cancellation process as simple as the sign-up process. I'm glad that you didn't have any troubles.

Thanks again for the feedback!

Kris

02-04-09  11:54am

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6

Netsirk (25)
Webmaster
REPLY TO #1 - TrashMan :

Hey TrashMan,

I never noticed that before! I'll forward your comment onto the right people. We're re-encoding a lot of video lately to increase streaming speed/quality and download quality. I'll let the guys know.

To your size questions - most vids are available for download in HD 2048k DivX, 1024 WMV's and 500k MP4's now. Something for everyone!

02-04-09  12:09pm

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7

Netsirk (25)
Webmaster
REPLY TO #4 - messmer :

Thanks for saving me time checking that! :-)
02-04-09  12:10pm

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8

messmer (137) REPLY TO #5 - Netsirk :

And I appreciate hands-on webmasters, Netsirk! It's nice to know that someone is looking/listening. I have indeed spent considerable time at your site already and, except for the small flaws I mentioned in my "cons" (since explained by you), I really like it. A very attractive members area and easy navigation.
02-04-09  01:08pm

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9

Netsirk (25)
Webmaster
REPLY TO #8 - messmer :

We definitely take customer feedback seriously for all the sites in our network.

They sent me the final proof of the replacement video error screen today. I hope you never see it on our videos but it is going to be very effective. And funny! I'll post a pic and link on the PORN.com blog once it's live.

Happy surfing.

Kris.

02-04-09  04:20pm

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10

TrashMan (Disabled) REPLY TO #6 - Netsirk :

Good to know. I was only aware of the 1024kb and 512kb, mind you this was near 2 years ago at this point.

Yeah that was my major gripe. I would download a scene from DownloadPass and find the same exact scene on VideoBox. Sans the fact that VideoBox annoyingly encodes at 480x352 (not 480x360) I consistently chose storing the VideoBox scene over the DownloadPass scene because of the black borders surrounding the video image. It was just a minor annoyance that always stuck in the back of my mind.

This is probably asking too much, but one thing I hate is when sites prevent the use of Download Managers, and I think DownloadPass (last I remember) does not support Download Managers, rather using a PHP based download system. I would really like to see support for Download Managers.

02-04-09  05:25pm

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