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User Polls Daily polls where users can vote and give their opinion!

How close to the renew date do you typically cancel a site membership?

Type: Billing

Submitted by Drooler (218)
Within 3 days. 16% 11 Votes
Within a week. 26% 18 Votes
Within two weeks. 13% 9 Votes
It varies a lot. 35% 24 Votes
Other. 9% 6 Votes

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68 Votes Total

Jan 4, 2009

Poll Replies (21)

Replies to the user poll above.

Msg # User Message Date

1

TrashMan (Disabled) It varies by site...
01-04-09  12:00am

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2

lk2fireone (194) Usually try to cancel within a week, in case there are problems with the cancellation. I've been lucky so far, no problems, no extra billing charges.
01-04-09  03:52am

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3

Drooler (218) Typically within a week. Some sites might offer discounts for sticking around, so for those I cancel closer to the deadline, just in case there's some kind of time-sensitive script for that purpose. I have no evidence for this, though.

But if I'm irked, I'll typically cancel within 3 days of signup.

01-04-09  04:37am

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4

elonlybuster (39) With me It's usually sometime between 3 days a week. But it depends on how active the site is, how quick the admin is to respond, and how much I liked it.

I've had one occasion where the admin took a week to reply to my email, but the second I canceled my subscription it took effective within 2 days. I've also had it where I canceled and it took 2 months for my account to actually become inactive. I wasn't charged so I didn't mind it at all of course.

01-04-09  08:22am

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5

Jeffrey99 (27) Most of the time, within a week. Unless it's a site that I really dislike or that doesn't update anymore, then I cancel pretty much days, if not hours within singing up.
01-04-09  08:49am

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6

TheRizzo (23) 95% of the time I cancel within the first week. By then I know if the site is worth having a rebill or not. Sometimes its not even the site though, sometimes its my mood for that niche.
01-04-09  09:54am

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7

pat362 (367) I usually wait until about 3-4 days before I cancel a membership. I haven't yet seen an offer that made me want to stick beyond the first month.
I sometime regret the fact that an upcoming update will have something that interest me, but not enough to fork out another 25-30$. I'll wait a couple of months and then re-join.

01-04-09  10:23am

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8

Wittyguy (95) It varies a lot but as a matter of caution I try to cancel at least one week before expiration on a monthly and ASAP on trials. I just want to make sure that the cancellation gets processed and acknowledged before the rebill cycle. So far this has never let me down.
01-04-09  05:26pm

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9

turboshaft (24) I'm usually in the within a week crowd.

Recently, I had a 2 day trial and forgot what time I had originally signed up at and canceled with about 30 minutes left until a rebill.

If a site ends the membership when it would have run out (like they all should) and not the second you cancel it, then I will try and cancel early so I don't put it off and forget. How convenient that so many sites offer instantaneous access, but it can take days to "process" a cancellation!

01-04-09  09:59pm

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10

Cybertoad (104) I cancel the day after I register so I donot forget
01-04-09  10:42pm

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11

PinkPanther (46) For me it varies as to when I make my decision and how solid my decision is. If I'm decided for sure that I'm cancelling a site, then I cancel - regardless of when the renew date is. I'd rather give the site time to process the cancellation. If I'm on the fence about cancelling, I might well wait until a couple of days before the renew. cc-bill is very dependable about processing cancellations even with that kind of notice. Other sites and processing companies aren't as good.

The Bad New Trend - no confirmations. Private.com still refuses to communicate with me - and I've e-mailed and used their form on their site many multiple times. Since they never responded to my refund request, I cancelled again - again no e-mail response and my membership info still works - so they must have charged me again - so now I'll e-mail them over & over and write to my credit card company as well.

I decided to try Danni.com for a month - no e-mail confirmation when I joined and when I cancelled, they had all these next screens coming up where they want you to comment and the last one I filled out led to a blank screen - so am I cancelled or not? No e-mail confirmation - but I got none when I joined either - unprofessional crap!

01-05-09  05:42am

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12

Cybertoad (104) REPLY TO #11 - PinkPanther :

This is why I cancel nearly a month a ahead of time, because of crap like this.
Even the best sites have ooopsed my cancellation, funny in the past one reason I started cancelling early was because of Danni.com , rebilling me , but that was like 4 years ago or something, back in the drm days

01-05-09  07:46am

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13

TalonIcefire (6) Provided the site is as advertised, I stay until I've downloaded everything I want. I run a spreadsheet listing sites end membership dates to gauge when or if I return for site updates. If the site is not as advertised, I cancel membership immediately, contact customer service and demand reimbursement for fraudulent site claims.
01-05-09  10:10am

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14

messmer (137) Most of the time I cancel within one week because that way I can forget about forgetting. :-)
01-05-09  11:20am

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15

nygiants03 (162) depends on the site. Some sites I just do the one month and I know I dont want to renew. In that that case i cancel right after I join. IN other cases I wait within a week or two.
01-05-09  12:00pm

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16

TheSquirrel (53) I'm the one who put "within two weeks." It does vary, but occasionally I even cancel after a week. Sometimes I leave it as late as a week or even a few days, but I generally like to take NO chances.
01-05-09  04:12pm

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17

pr0n addict (9) i usually try to cancel as soon as possible in case there are any errors that may arise. unless i find the site worth a recurring bill.
01-05-09  05:01pm

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18

PinkPanther (46) REPLY TO #12 - Cybertoad :

Well, Danni blew it on the lack of auto-e-mail confirmation, but I can't fault them on their Customer Service responsiveness. When I e-mailed them, they responded in 5 minutes.

Unlike Private.com, where not a soul has responded to me in several weeks and at least a dozen attempts by me to get a response through their site and an e-mail address where they had reponded to me on another matter - they are just thieves, I'm sorry to say. They're up there with the crap=heads that run MyaDiamond.com

01-05-09  06:11pm

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19

williamj (9)
Smart thinking is a week for a good billing site. 4-5 days is safe. I do 3 month memberships so I don't want a Re-bill if I'm not into the site and 4-5 days works well with CCBill and other billing sites. If itís a good site your membership is good for the remaining days.

01-05-09  07:52pm

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20

Goldfish (67) I cancel as soon as I get the confirm email the day I sign up.
01-05-09  08:27pm

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21

C Spanker (2) I generally cancel a little over a week until expiration. I have never had a problem getting re-billed so I stick to this time frame.
02-28-09  09:13am

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*Message rows highlighted in light orange are replies to replies.

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