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mbaya (364) 08-20-08  03:50am
Rookie Badge  Talk Back  Comments  Pollster  Top Monthly User  Hardcore Badge  Trusted User  Male Profile TRUST USER?   YES (87), NO (1)


I was a member more than a year ago. I contacted Matt that I had trouble downloading many of the videos. When he answered me more than a week later, his answer was that he would check into it. More than two weeks later, no reply and my membership expired. The few videos I did download were a complete waste.

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Comment Replies (4)

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Msg # User Message Date


williamj (9) That's a site i will avoid
08-20-08  04:12am

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pornmaster (5)
Hey we must have overlooked the ticket.

Sometimes that happens
when you are dealing with
thousands of members, and managing
a site with 900 models on it.

A lot to manage.

Anyways, I didn't see your ticket,
but we generally DO get a download issue
support ticket once or twice a month.

That's one or two issues
out of hundreds of thousands
of downloads a month.

99 times out of a 100
the problem is a user error
or a misunderstanding on how
to right-click for a download.

Email me directly and I'll
get you a free couple of months
so we can resolve the issue.

ryan (at) mattsmodels.com

That's how we roll at Matt's Models ;)

08-20-08  08:57am

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mbaya (364) REPLY TO #2 - pornmaster :

Some videos I was able to download, but most did not. I DO know how to download videos. Thank you for the offer of free months, but I am not interested at this time. I am happy to see that you responded and care about your members-that is good support!
08-20-08  10:10am

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RagingBuddhist (65) This is how they roll? After my exchange with Matt, it seems to me their policy is "Always blame the user". They're quick to mention how much work it takes to keep the site going and yet, going over the reviews here, I get the feeling nothing much has changed here in a long time.
04-26-09  01:10pm

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