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Multiple Sites (6) Type:   Other

Mac Problem - can you help?

A big hello to everyone who loves our DDF Productions sites!

For a change I'm writing to ask for your help with a recent problem some of our members have been having.
It's affecting members using Intel Mac's and what generally happens is that they are either being denied access to the site, or more usually, they are logging in to the site without problems, but are then asked for their pass after 10-15 mins and then being denied access.

I've been researching the problem and it seems to be a problem with Internet access - the modem (airport if used) just stops transferring data and nothing happens. Apparently there was a similar bug with OS-X v.10.3. Until now I was pretty sure it was a problem with Leopard, the new OS-X, but I've been getting conflicting reports and the problem is so new it's too early to tell.

Other information you should know: the browser used seems to make no difference; many members who have upgraded to Leopard are not having/reporting any problems at all; one member who has not upgraded to Leopard is reporting a similar bug too though - it could be the result of some other automatic, on-line upgrade of some other part of the op system or program.

I'd really like to get a fix on this so I can help out the affected members and it could potentially be of huge help if any of you have any concrete ideas on the issue.
If you have experienced this sort of problem or know of a fix for it, or if you're just very proficient with Mac's and the OS-X and have some good advice about the subject, I'd really appreciate some help or feedback. Just reply to this post and maybe we can get a useful thread going that I can quote to members in need.

Thank you all in advance for any help and for taking the trouble to read this post,
Best Regards,

DDF Productions

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12-04-07  05:51am

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