||The new user interface raises this from an annoying site in the 60s to a high 70s IMO. But they still have some issues. Still with the cryptic user IDs, and you still have to log in 3 times your first time in. Navigation is clunky. Its just poorly thought-out in general.
Download speeds have been dramatically increased recently. However, the video launch/authentication doesn't work on a MAC with Flippit WMV plug-in, so the entire clip has to be downloaded in order to view.
They have a lot of good content, but their site still needs some work. Some advice to the owners; spend some of the money you're making on a real programmer with a proven track record on user interface rather than the usual clunk-heads that do porn sites.