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Webmaster : Ace DDF (48)

View Feedback:   Replies (82)         Other:   Site Feedback (1316)   |   Replies Received (55)

Replies Received

Replies to your reviews or comments.
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Type Site Feedback / Review Date
Reply
1
Visit DDF Network

DDF Network
(5)
REPLY TO #2 from Monahan: (Ace DDF's Reply)

That did the trick. Sorry for raising the false alarm.

Jack


03-04-14  02:55pm

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2
Visit DDF Network

DDF Network
(5)
REPLY TO #3 from Monahan: (Ace DDF's Reply)

Good deal Ace.

You're getting me back this week. Thanks for listening and for a great site. BTW, please also thank your content people for finding Lucie Wilde last month. What a babe!


03-03-14  09:31am

Reply
3
Visit DDF Network

DDF Network
(5)
REPLY TO #1 from Monahan: (Ace DDF's Reply)

Hi Ace,

I totally agree with Schirm's comments. In fact it was one of the reasons I decided to let my membership lapse.

The content of your site is superb so when you make this change, in my opinion, it will make your site the best in the business. I definitely will sign up again when this change is made.

Also, thanks for monitoring the Porn Users site. That, alone, demonstrates your interest in providing top level customer service.

We would appreciate it if you would announce your changes here as a reply to Schirm's (or my) comment.


02-28-14  07:01pm

Reply
4
Visit DDF Network

DDF Network
(5)
REPLY TO #1 from PinkPanther: (Ace DDF's Reply)

I played around some more, tried the site with Firefox using a download accelerator. I'm having a much more satisfactory result. It's weird because I had been getting the fastest download speeds with IE in the past.

12-13-13  07:59pm

Reply
5
Visit DDF Network

DDF Network
(5)
REPLY TO #2 from duckson10: (Ace DDF's Reply)

That is a YES or a NO ? Your reply is not clear. Again YES is it fixed or NO it is not fixed ? which one ?

Thanks.


08-02-13  01:36am

Reply
6
Visit DDF Network

DDF Network
(5)
REPLY TO #11 from Monahan: (Ace DDF's Reply)

I was a member of the DDF network for several months a while back and had a few occasions where I contacted the support desk and got prompt and effective support.

See my earlier post regarding pre-checked cross sells. While I don't see the pre-checking to be a customer service, I also don't see it as being particularly bad either. In those few cases with other sites where I missed the pre-check in the signup page, I found that the biller and/or site were happy to cancel the transaction and refund any amounts paid.

The network was, and still is, one of my favorites. At $360.00 per year to remain a continuous member, however, I had to cancel just to stay within my budget. I will be rejoining once or twice during the coming year just because I miss their excellent content.


07-21-13  01:35pm

Reply
7
Visit DDF Network

DDF Network
(5)
REPLY TO #8 from PinkPanther: (Ace DDF's Reply)

You've got a truly great site, Ace DDF - but clearly, part of the experience in dealing with any subscription is ease and clarity of joining - and ease and clarity of cancellation.

If you've got the classiest material on the internet but then it seems like a confusing mess to join or to cancel the subscription, that impacts the experience and the opinion of your customers on your site overall.

The feedback here ought to be taken to heart and dealt with to make the join/cancel experience every bit as classy and well-done as the material on your site.


06-26-13  08:22pm

Reply
8
Visit DDF Network

DDF Network
(5)
REPLY TO #7 from Marcus: (Ace DDF's Reply)

Thanks for clarifying that. I hope you take our comments on board about pre-checked cross sells though :)

06-26-13  11:17am

Reply
9
Visit DDF Network

DDF Network
(5)
REPLY TO #5 from TheSquirrel: (Ace DDF's Reply)

As a porn fan I find you're not reputable because you try to trick customers. If they get to try something they wouldn't get to try otherwise then fine, put in the cross sell but don't pre check it. If you say it's easy to see then it's easy for them to check it if it's uncrossed. They work for sites like yourselves because customers are tricked into paying for something they don't want, and then are too embarrassed to complain to credit card companies. One customer services representative at one company was honest enough to admit customers hate them and end up signing for something they don't want.

If you want to be considered reputable clean up your act, because no, companies like yourself are not reputable at all from my perspective.

Here are some other recent comments from members.

From tiemac1 on 31 january 2103

"Warning Cancelation Problem and Extra Charges

Be warned this website or billing company attempts to charge you extra for useless and or dead sites. (3 day trial)

They are also very difficult to cancel.
-Odd cancelation site."

From bibo on 20 December 2012

"Cancellation problems

No other site is cheeky enough to ask for FOUR different identification parameters in order to just CANCEL an existing account. Sorry, ddf, but this is my last visit to your site."

From Denner on 25 November 2012

"Cancel rebilling??????

When you join a site and want to cancel re-billing, it got to be smooth...
But this site certainly makes it hard:
When joining, I could not see which billing co. was in question - AND never got a mail back - so luckily I could remember the chosen login/password.
And when trying to cancel rebill, I have 7 choices of billing co. and all of the DDF-sites to choose from - none of them worked - and it took a hell of a time to go through all.


06-26-13  05:44am

Reply
10
Visit Hands on Hardcore

Hands on Hardcore
(2)
REPLY TO #7 from TheSquirrel: (Ace DDF's Reply)

Thank you for taking the trouble to post a comprehensive reply. I would say that likewise the cross sale is in plain site and therefore can easily be checked. The reason cross sales work is because of the ones that are missed and go unchecked by people who are to embarrassed to complain to their credit card companies, and too embarrassed and/or tired or don't have the time to go through the complaints process at online porn sites. This is why they make a profit for sites.

There are only a few like me who refuse to join sites who have them. It was honest of that reperesentative recently who told me customers don't like them because they sign up inadvertantly to something they don't want. Their cross sale may be more hidden than DDF's of course. Some are worse than others. But if you have to start thinking if there's a cross sell, if so, how hidden it is, or how reputable a company is, you're not going to give your credit card details. This hurts everyone in the long run.

Obviously I have a bee in my bonnnet about this one. I am a complainer, and want transparency not only in the porn world, but freedom of speech everywhere. It's a pipe dream of course, and isn't going to happen but you can only do your best.

I do appreciate your reply. I hope the cross sell is eventually removed as I would like to subscribe to DDF.

Thank you for your attention.


05-22-13  06:27am

Reply
11
Visit Hands on Hardcore

Hands on Hardcore
(2)
REPLY TO #3 from stingerxxx: (Ace DDF's Reply)

Wow! Thanks for your fantastic customer support and generous offer. You're a real gentleman.

05-22-13  04:04am

Reply
12
Visit Hands on Hardcore

Hands on Hardcore
(2)
REPLY TO #4 from stingerxxx: (Ace DDF's Reply)

Hi Ace,

I agree that Hands On Hardcore doesn't state that you get access to the DDF Network. I relied on the review in TBP which states "for close to $27 bucks per month, one can expect to gain access to a highly organized archive of high quality babes in hardcore pictures (79,100) and video (791), as well as complete Network access to all DDF Network sites". The review is wrong.

Cheers.


05-22-13  12:54am

Reply
13
Visit Hands on Hardcore

Hands on Hardcore
(2)
REPLY TO #1 from stingerxxx: (Ace DDF's Reply)

Hi Ace,

I believe that under the words where it says "2 Day Free Trial" that you should also say "2 days' notice is required to cancel".

And I agree, you do offer high quality content and that's why I don't mind paying the monthly subscription because of the awesome quality. I only wish that I could have cancelled within the 2-day trial because I would instead have joined DDF Network to get access to all those great sites.

Cheers,


05-22-13  12:29am

Reply
14
Visit Hands on Hardcore

Hands on Hardcore
(2)
REPLY TO #3 from TheSquirrel: (Ace DDF's Reply)

I appreciate your comments and agree with some of them. On price for instance you wont get any argument here. I have said a number of times that porn is ridiculously cheap or dirt cheap. I also said I would be willing to pay more.

It's a shame there are too many inconsistencies when joining networks or sites. I have criticised many sites for those inconsistencies and also for regional discrimination and pre checked cross sells.

If not for the cross sell I would have joined DDF ages ago, as I think it is tremendous value for money. I would also give it the benefit of the doubt when it comes to inconsistencies and customer complaints.

Sites who practice cross selling for me don't get the benefit of the doubt because they are clearly trying to trick customers. I recently contacted customer service of one network who admitted that customers don't like cross selling as they find they have signed up unintentionally for something. Very honest of the representative to admit that.

Not that DDF is on its own there. More sites rather than less seem to be resorting to trickery to get the money nowadays, and a number of them are what would otherwise considered to be reputable places.

It's not all black and white, and your prices are, yes, ridiculously cheap, and great value for money. More could be done to make sure everything is streamlined and transparent so customers know what they are getting relative to others, and get a good feeling about handing over their credit card details rather than a bad one. A bad one and the porn industry as a whole, not just that site or network, stands to lose that customer.


05-21-13  10:26am

Reply
15
Visit DDF Network

DDF Network
(5)
REPLY TO #1 from RustyJ: (Ace DDF's Reply)

Thanks for your quick answer!

02-18-13  12:07pm

Reply
16
Visit DDF Network

DDF Network
(5)
REPLY TO #3 from timeac1: (Ace DDF's Reply)

I have no issue with additional offers (and I frequently sign up for offers) but don't do things like presellect the offer. Or use negative confirmations. Those are usually reserved for fly by night and poor quality porn sites.

You have a very good site with very good content and frequent updates. Why go the way of the poor and cheap sites to try and trap people? Nothing wrong with extra offers, just don't pre click them and make someone read the all the print before cancel. CC-Bill does that part right. (But I think their fees are very high)


02-01-13  09:24pm

Reply
17
Visit DDF Network

DDF Network
(5)
REPLY TO #15 from RustyJ: (Ace DDF's Reply)

Good to see so active webmaster participation! HouseOfTaboo is my favorite among the DDF sites, partly because it's quite unique and also active.

11-26-12  12:22pm

Reply
18
Visit DDF Network

DDF Network
(5)
REPLY TO #14 from elephant: (Ace DDF's Reply)

Cool Ace, I'll look out for the promotions

Yeah I know it must be a tough time for some adult websites and seeing longlasting sites like DDF riding the storm and coming out at the other side is very encouraging and good to see.


11-26-12  09:30am

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19
Visit DDF Network

DDF Network
(5)
REPLY TO #11 from elephant: (Ace DDF's Reply)

Yeah really good to see webmasters on the site and that customer service is important to you. Glad you are looking to the future too with a new site design, good luck with that and Denner has got me rather interested in maybe a Christmas join at DDF, its been a while for me too since I was last a member.

11-26-12  07:29am

Reply
20
Visit DDF Network

DDF Network
(5)
REPLY TO #7 from Denner: (Ace DDF's Reply)

Hello Ace

Got an answer this morning (European time) from Support - the same as tangub mentions, by the way. - and wrote back to go ahead with a cancel of rebill.

The things that puzzled me was no mail answer after joining - I always chose different login/password, so it good to have that on mail answer, which you normally get.

When going to the cancel site, your're ask to chose billing co. - when joining, I could no see which billing co. - and with 7 (seven) I mean at the cancel site you get those 7 different billing companies to chose from...
A bit awkward.

BTW: Any plans of further reediting older 2002-2005 video files (and of course join them)??
Another BTW: I enjoy being back again at this good ol' site - which was one the first paysites I joined many years ago.

Thanks
Denner


11-26-12  04:08am

Reply
21
Visit DDF Network

DDF Network
(5)
REPLY TO #2 from PinkPanther: (Ace DDF's Reply)

I've got Norton anti-virus through Comcast. Computer repair people that I've talked to in my area give that anti-virus high marks and consider their warnings to be accurate. I don't know why you have pop-up pages at all for customers that just want to see more of your list of models, but I believe those pages to all be badly infected and I won't be exposing myself to them if I can help it, that's for sure.

10-26-12  09:14pm

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22
Visit DDF Network

DDF Network
(5)
REPLY TO #4 from exotics4me: (Ace DDF's Reply)

Sounds good Ace, thanks for all this info. I'll run it through and see what happens.

07-25-12  10:31pm

Reply
23
Visit DDF Network

DDF Network
(5)
REPLY TO #1 from haagar: (Ace DDF's Reply)

Hi Endre,

Love your sites (well... judging from the previews).
But indeed, same as with Jeffrey... VXSBill does not seem to clear my credit card either. And no! as customers... joining a website of choice should be fun, not hassle. We should not do anything additional.

If the payment processor gives hassle, we simply will join another site/network, simply as that!


07-15-11  04:25pm

Reply
24
Visit DDF Network

DDF Network
(5)
REPLY TO #12 from jaqw: (Ace DDF's Reply)

Hello Endre,

I understand that it can be a problem to keep the currency rates up to date and I understand some may find more comfortable to pay with their own currency. And yes, your site is not 1:1 EUR vs USD; that's better than nothing. What I don't understand though, is why my country (and so is yours, I suppose) being placed in the EUR zone when we don't use EUR here. USD and EUR are both foreign currencies for us so there's no advantage using EUR at all, especially when paying by a CC. Thanks a lot for your reply though.


06-20-11  03:49pm

Reply
25
Visit 1 By Day

1 By Day
(0)
REPLY TO #4 from Capn: (Ace DDF's Reply)

I still think it is a very poorly thought out service provided by CCBill compromised by being so open to abuse & apparently unpoliced.

Cap'n. :0/


06-17-11  07:40am


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