Thanks for the reply.
It's nice to see a site that actually practices customer service.
If you say that you have a system to stop people from subscribing to the same site content twice, then I believe you and that's a good thing. But I'd imagine more than one person has tried to join two of your clone sites at the same time.
I'm just saying you have too many clones and fronts. When I join Brazzers, or Naughty America, or Bang Bros through one of their sites, I know what I'm getting. They are clearer in stating that you are part of their network. Those sites use branding well and are able establish a reputation because of it. When I see your sites, it looks like you are trying to reel in more people by making it seem like they are getting a whole site or network based on a very specific niche. And your stuff isn't exactly exclusive.
Respectfully, I'm not buying the whole design thing that much. The sites do present the data differently, but that's not important. Do you really want us to join Ultimate Sex Pass, then porn.com, then Mega site Pass before settling on Download pass because we like the layout? Why not get it right the first time. That's not what you are trying to do. You're trying to catch more customers with a bigger net. You are opening more stores to attract more customers. Do we need two starbucks across the street from each other? Anyway this is the internet, we don't need 300 stores with the same products.
I like some of the content you have in your sites. I got some good stuff in there. I like the price. I like DVD content and most of us here do, Videobox is one of the most popular sites here. I'll probably resubscribe in the future. You may take objection to me saying this and it doesn't matter because you are going to make money no matter what, but I think you guys are a tiny bit shady. And if I'm wrong about that, then the way you market your sites makes them look shady and unappealing.
I'm not faulting you for trying to make money, but hope people know what they are getting. You can pick apart little inaccuracies in post if you like to clear the recored, but I think my point was clear.
Regarding the billing concerns, it's good to know that your billing provider would block people from joining two sites that give access to the same content, like Porn.com and one of the exclusive reality sites.
I do not like to get into futile arguments, but will reply once, to a few of your comments.
".......We're in the process of upgrading our high-def videos, and unfortunately that means that some H264 encoded MP4 files are being used in place of the HD files while they're being processed......."
Well, my review is based on what I've seen, not what may happen in the future. I have searched your entire site, and found not one video, in a bitrate higher than 1100 kbps.......very average even 3 years ago. It is frustrating......even infuriating, when so many of your 'sites', purport to be in Hi Def.......some at "1080p !"......when none are. Even the individual videos are labeled as such. But, they are not.
"......These files are not distorted - try using Quicktime or VLC player and they will work fine......."
Most people have probably never heard of VLC, although I agree it is the best media player, and yes, I use it.
But..Many of the h264 videos have a size of 1400x426 (see my review for exact dimensions): this is unique.....I have NEVER seen this size before, and I need to "tell" VLC to auto-play in 4x3 for them to show properly. The problem with over-riding auto-sensing, is that if I then play a widescreen video, I need to manually change it back.....again !
As for Quicktime......Hmmm......no thanks!
Videos should be pretty standard...and if they were encoded correctly, they would run just fine in any media player.
"...I'm not sure who you emailed but please email me directly and let me know how I can help. It sounds like there was a problem with your upgrade - it should have allowed you to download, and I can check/fix your login if you let me...
Well, I emailed using the links and webmail to both the webmaster of the sites, and your card processing company. If you do not have the correct email links on your site...it begs a number of question...doesn't it ?
Also, I was not sent an email confirming my cancellation...nor was I ereplied to when I "queried" if my cancellation for both sites, had indeed been successful.
"...The membership you originally purchased did not include downloading full videos..."
Now, this is where it gets very annoying for me. You see, the whole "upselling" thing for me, is very distasteful. It smacks of stealthy dishonesty...regardless of how you mean it to look. It should be banned...and it was not clear "what" I was getting if I clicked on the list. I have never payed for access to "streaming" so I wouldn't have agreed to pay more for streaming vids...I rest my case.
"...From your comment you didn't receive download access which is unfortunate and I can imagine quite frustrating..."
Well, which is it...you said above that my subscription "did not include access to downloadable videos".......???
From porn.com blog: - PORN.com is in the process of upgrading our HD format. For the next few weeks the AVI files will not be available and we're providing HQ MP4 files. The upgrade should be complete in about a week. Stay tuned!
This was posted about three weeks ago - that's one LONG week :)
I don't know if it's my connection, my firewall, my software, or the site, but I've had some problems with slow dl speeds on this site, and I am a member of other paysites and have no problems there, so....
It seems to me that downthemall is the best way of obtaining ok dl speeds on porn.com.
How can you be so sure that there's a problem with my connection?
I am asking you because I've tried to DL from other sites and my max dl speed was 2.800 kb/sec. YOUR site is the only one where I have to deal with speeds of 1-2-300 kb/sec!
And how about all the other users who have been complaining of the very slow DL speeds on your site? We all have "bad" connections", right?
Kris, you promised me to try and help me out if I sent you my os/browser/link to Free Download Manager, which I did, but I haven't received any help. The only time you respond is when I comment on here. And now it seems you are blocking DL's using Free Download Manager!!! Wow, thanks for the help!
So now I have to get used to DL speeds around 2-300 kb/sec. This is a 10th of what I am used to...on the better sites. Porn.com sure isn't one of them. And lots of active dl's stops and is cancelled.
This is what you wrote to me the other day:
"I'm not sure why you would experience a difference when using a Download Manager but I'm sure once you sort out how to use it, you'll be able to download all the videos you want (at hyper-fast speeds by the sounds of it)"
Hyperfast speeds on porn.com is a town in Russia! Or is it still related to Michael Jackson's funeral????
Of course you need some sleep in between, but I was getting real frustrated with slow dl speeds and downloads being cancelled. I wasn't aware that you don't support DL managers, but I am used to have a dl speed at at least 2.000 kb/sec dl using firefox, but on your site it's never been faster than 900, and today only 1-2-300, which is kinda frustrating, especially when they get cancelled.
You've got a lotta cool videos on your site, niches and all, I'd just wish there weren't these issues, and if you look at the other comments to your site, you'll see that I am not the only one having trouble.
Good luck in fixing the issues!
Just to tell you, and the users, that porn.com is totally screwed up today. Downloads in progress are being renamed/cancelled and you never responded to the mail I sent you containing the info you asked for.
So dear user, the bottom line is: stay away from this site! It's too f*cked up!
Thanks for the response to my comment.
And yes, by renaming the dl files, I am able to play them, so thanks for that tip.
But I am still wondering why your site "renames" a lotta DL's as I stated in my original comment?
The speed difference between "ordinary" dl's and those downloaded by Free Download Manager still exists. I am as puzzeled as you are..
Sad to say, but the improvement in speeds (Download Pass) must have been a fluke because yesterday (April 26) was once again an exercise in frustration. A quick speed trial today wasn't much better. My other normally fast sites were fast as usual.
Thanks for the kind words and explanation re. speed issues, Kris. It was a pleasure to experiment a bit on your behalf even though, being a non-tekkie I had to leave the answers up to you. I have happily downloaded much of the day today .. guess what: good speeds, no broken links, no interrupted downloads. Streaming has been excellent and I really like the changes you made. Thanks for being so courteous and responsive, it's not only right but makes good business sense as well.
I joined three days agoand received two emails verifying,with code ,etc.I have relied to emails sent to me and have tried to call them with no replies.I have tried to cancel and it shows I am not a member.
I've only done a few searches but it looks really neat. There are lots of categories and results are usually appropriate.
I have several doubts and comments though.
Zip files of big galleries contain always only around 25 images; is this sampling intentional? The vast majority of sites that offer zip files mean whole gallery download;
Biggest images are only 1024 on the longest axis; that's a bit too low nowadays; are there any plans to offer higher resolutions?
It looks like picture count for scenes coming from DVDs usually includes both screen captures and true photos; it's a bit frustrating to open a gallery hoping to find 300 images and find only 8. Check, for instance, galleries for "Swallow My Sperm P.O.V. 2";
Gallery slideshow is nicely implemented but I believe it would make much more sense to change the orientation of thumbnails and slideshows to portrait or choose landscape images for the slideshow; those empty spaces and cropped pictures look a bit weird. I've been browsing the softcore section mainly; looks like there are other sections that don't suffer from empty spaces and cropped images.
Good to know. I was only aware of the 1024kb and 512kb, mind you this was near 2 years ago at this point.
Yeah that was my major gripe. I would download a scene from DownloadPass and find the same exact scene on VideoBox. Sans the fact that VideoBox annoyingly encodes at 480x352 (not 480x360) I consistently chose storing the VideoBox scene over the DownloadPass scene because of the black borders surrounding the video image. It was just a minor annoyance that always stuck in the back of my mind.
This is probably asking too much, but one thing I hate is when sites prevent the use of Download Managers, and I think DownloadPass (last I remember) does not support Download Managers, rather using a PHP based download system. I would really like to see support for Download Managers.
And I appreciate hands-on webmasters, Netsirk! It's nice to know that someone is looking/listening. I have indeed spent considerable time at your site already and, except for the small flaws I mentioned in my "cons" (since explained by you), I really like it. A very attractive members area and easy navigation.
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