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Webmaster : JamesDavid (8)

View Feedback:   Replies (39)         Other:   Site Feedback (182)   |   Replies Received (36)

Replies Received

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Type Site Feedback / Review Date
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1
Visit Bella Pass

Bella Pass
(2)
REPLY TO #27 from PinkPanther: (JamesDavid's Reply)

This last response probably would have been better as your first response, my friend. It would have earned you more goodwill on this site, that's for sure.

Oh, well. Live and learn. You've got a fine site.


09-06-14  06:38am

Reply
2
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Bella Pass
(2)
REPLY TO #25 from longjohn351: (JamesDavid's Reply)

I did send two emails to support@bellasupport.com, and I have forwarded you both copies from my sent mail folder for proof. I also apologized in the email if I had indeed done anything that broke the user agreement as it was unintentional.

I had hoped to resolve the issue but alas I do not think that will be possible now. Sorry for resorting to this forum - it was not my intention to besmirch your site - I was under the impression that I was being swindled and ignored. Your website was of excellent quality and I am sorry this did not work out in a more amicable way.


08-28-14  12:45pm

Reply
3
Visit Bella Pass

Bella Pass
(2)
REPLY TO #21 from longjohn351: (JamesDavid's Reply)

I am glad to finally get a reply. I do not know what I did either, but I'm glad to get a response finally after more than 10 days. Unfortunately it had to be done in a public forum instead of professionally through email. I have been a member of other sites and have never been banned - ever. Thank you to the forum for helping get in touch with someone at this site for a resolution to my query.

08-28-14  10:11am

Reply
4
Visit Bella Pass

Bella Pass
(2)
REPLY TO #20 from Khan: (JamesDavid's Reply)

Ok, our editors will note you've dropped the download limit.
Thx for the heads up.


08-28-14  08:05am

Reply
5
Visit Bella Pass

Bella Pass
(2)
REPLY TO #14 from ghosty: (JamesDavid's Reply)

Honestly, I don't have a problem with reasonable download limits. What bothered me was your response. You probably tried to explain why you use download limits on your site. That's cool, but I think you got way too defensive way too quickly, ranting about not being the customers' slave just because they are not capable of informing themselves, site ripping and account sharing.

Even if the user might have been doing something wrong you should still treat him with respect and say you will look into it instead of publicly accusing him of all kinds of wrong doing. It's rude and doesn't make you or your company look good, as you might have noticed.

Knowing how to run a website and knowing how to deal with customers are two different things. The latter isn't always easy or pleasant and requires a lot of patience. You don't have to smile, you don't have to kiss somebodies ass, you have to be professional. And, of course, you need to have excellent communication skills. You are complaining that people here twist your words and interpret your statements out of context. It's most likely because you didn't find the right way to express what you wanted to say. You should probably think about hiring someone for this job because this has been a complete disaster so far.

The ToS was changed some time back, as noted here: http://bellasupport.com/help/terms/ not sure what you read?


I got that quote directly from the site(s). Because that's where the ToS need to be, not on some support site where nobody is looking.

http://bellapass.com/terms.php
or here
http://bryci.com/terms.php

On bryci.com there even is a link to those old terms on the ccbill join page, which would make the other ToS invalid for members who joined via that site!


08-26-14  06:19pm

Reply
6
Visit Bella Pass

Bella Pass
(2)
REPLY TO #13 from Monahan: (JamesDavid's Reply)

Suggest you go back and read LongJohn's original post. He wrote two emails to you with no reply before he went public.

The lack of respect you show to him for his apparent violation of your TOS by ignoring his private emails to you followed by a big time rant about his attempt to rip your content is totally amazing.


08-26-14  05:40pm

Reply
7
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Bella Pass
(2)
REPLY TO #11 from ghosty: (JamesDavid's Reply)

So I'm supposed to stop my life because someone is too busy with theirs to read something they agreed to when they signed up?

No, but you are supposed to do your job. Treating your customers with respect is a part of that even if you think their problems/questions are stupid or the information can be found on your website. What you shouldn't do is blaming them every time there is an issue and acting like it's beneath you to deal with it because "the server is always right" and they could have read the ToS. That's just bad customer support. I haven't worked in community management for 18 years, so perhaps I'm not as experienced as you are. But no member of my team would ever act like this because they know they'd be fired.

We don't have ridiculous rules, we have bandwidth limits like all sites do

Not all sites have bandwith limits and certainly not as ridiculous as yours.

It is not my job to alert you when you screw up, it's your job to read the site guidelines and stay within them. If you get suspended once, you're back in 24 hours *unless* you were trying to site rip

You keep insisting that people should read your ToS but it seems like you haven't read them yourself. It says: if you go over this limit your membership will be suspended for 48 hours. If you get suspended at one site and immiedatly start mass downloading and get suspended from a second site in the same day, your membership will be suspended for 10 days
I think that's pretty ridiculous. Hitting the daily download limit isn't a screw up. Most people have fast internet connections and HD files can be pretty big. Naturally, your users will not always manage to download exactly 20GB and not a single byte more than that. I really don't think they should be punished for that. Certainly not with a 48 hour suspension.

it's weird how many people that get busted site ripping or sharing their user/pass don't admit to breaking the site terms

What does ripping a site even mean. After all people pay to download the content. If they want to download every single video, so be it. Who gives a fuck as long as they don't make the content available for others.
People don't always share their passwords voluntarily. It's really not that difficult to hack the login information for a porn site, because some people are too stupid to secure a server properly. I've also noticed that some sites don't even allow secure password.
So perhaps they don't admit to breaking the sites terms because they didn't.

Some sites suck, and you get shitty low res content, bad videos or they split updates over 2 or 3 or 4 weeks. part1, part2, part3 crap. We don't do that. we bring great content week after week for multiple girls and we don't ask that you sign up multiple times.

Yeah, some sites do suck. But I could name at least 15 networks that offer access to multiple sites with daily high quality updates for the same price. You are really not that special.


08-26-14  02:23pm

Reply
8
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Bella Pass
(2)
REPLY TO #8 from Khan: (JamesDavid's Reply)

What your limit is and your reasons are your own. I'm simply looking to get accurate info on the listings so (hopefully) you'll have fewer customers surprised to discover the limit.

Thanks for getting back to me. I'll ask an editor to get the listing(s) updated.


08-26-14  01:30pm

Reply
9
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Bella Pass
(2)
REPLY TO #5 from Parsnip: (JamesDavid's Reply)

I don't know anything about your site at all. I have no idea what the niche is, what the content is like, or anything. Having read this, I do know I would never ever join it, if it was the last site on earth.
What an unpleasant little man.


08-26-14  12:09pm

Reply
10
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Bella Pass
(2)
REPLY TO #4 from Monahan: (JamesDavid's Reply)

MMMMM, Okay back.

Thanks for your response. It removes any doubt that might have existed about how you feel about your customers. At least you're upfront and direct which permits other potential subscribers to know what to expect.

Have a great day.


08-26-14  11:37am

Reply
11
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Bella Pass
(2)
REPLY TO #3 from Khan: (JamesDavid's Reply)

Could you let us know what the current download limit is so we can make a notation on the listing page?
Thanks


08-26-14  10:31am

Reply
12
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Bella Pass
(2)
REPLY TO #1 from Monahan: (JamesDavid's Reply)

What a nice and gentle reply.

Clearly as one of a team of two, your hands are full. Yet you had plenty of time to write this public diatribe to scold Longjohn but you had no time to respond to his private communications to you in a private response.

I can only assume that you were using this opportunity to let any who may even think about crossing your lines in the sand that they will surely be punished publicly regardless of circumstances. I'm sure you'll always take the position that the customer is always wrong.

One thing is certain, you won't have me signing up so you won't need to worry about whether I will violate your TOS. I make it a practice to sign up with sites that are happy to have me as a customer and will try to keep me as a customer for the long term.


08-25-14  10:21pm

Reply
13
Visit Bryci

Bryci
(2)
REPLY TO #1 from Marcus: (JamesDavid's Reply)

OK, it might well be me with the download speeds. I'm only downloading a video at a time, it just seuemed to be taking longer. I'll compare with other sites and let you know.

Good to hear about the cheaper rebills too - thanks.

And glad you and Bryci are both enjoying doing the HC content :)


11-08-13  08:31am

Reply
14
Visit Bryci

Bryci
(2)
REPLY TO #2 from Marcus: (JamesDavid's Reply)

Only just read this, but great news about the regional billing - I don't have as much of a problem with it as some members here (despite being in the UK), but this is a great move.

09-22-13  12:29pm

Reply
15
Visit Bryci

Bryci
(2)
REPLY TO #1 from PinkPanther: (JamesDavid's Reply)

No problem - I stumbled on the deal completely by accident, wondered if I was the beneficiary of a glitch until I saw your post.

I was glad to spread the word.


06-17-13  10:50pm

Reply
16
Visit Bryci

Bryci
(2)
REPLY TO #45 from slutty: (JamesDavid's Reply)

Just to respond to your statements:

I'm not trolling, was looking for an actual response to several questions I didn't feel you properly answered. Feel free to report me, I don't think I have done anything wrong.

I don't rip sites, I don't redistribute material, your instincts are dead wrong on this one. A knowledge of torrents and downloading aids merely means one is familiar with the internet, pretty much any adult under 40.

From reviewing your responses, you seemed overly aggressive/defensive to me and others you have responded to here and in other comments, thus I called you a douche, perhaps I am misreading your tone, if so I apologize.

Good luck with your site.


04-21-13  12:46am

Reply
17
Visit Bryci

Bryci
(2)
REPLY TO #43 from slutty: (JamesDavid's Reply)

Dude, all I have been saying is that anti-piracy is not a valid argument (just say you don't offer zips and won't, don't back it up with some garbage), check some torrents for scenes from this site, shit is not hard to find for free. Zips are not a deal breaker for me, douche attitudes certainly are.

04-17-13  08:27pm

Reply
18
Visit Bryci

Bryci
(2)
REPLY TO #39 from slutty: (JamesDavid's Reply)

You are punishing your members but not offering zips, plain and simple - if you admit it is something they would prefer, and you choose not to do it as you think it will "prevent" piracy, you are punishing them. My point with the software being available to download all the photos on a thumbnail page is that I'm sure site rippers would use these types of applications, but average users don't know they exist or can't use them. If you are really that concerned about piracy, why allow downloads of videos, which as you claim is what most people want anyway? Either way, I find the lack of zips to prevent piracy argument a bit bogus, and I am guessing it wouldn't be hard to find full sets from your site somewhere, I just don't feel like wasting my time looking.

Not trying to be combative, and I am glad you are a responsive webmaster, I would just consider adding this feature, I think the positives would far outweigh the potential negatives.


04-16-13  07:21pm

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19
Visit Bryci

Bryci
(2)
REPLY TO #37 from hodayathink: (JamesDavid's Reply)

I'm not really sure what you're saying is not correct? The feedback loop comment? I do agree with much of the other stuff you said here, though (except the HD thing. 720p is still HD by every definition of the phrase. Hell, technically, 721x481 would be HD). Especially the fact that the customer isn't always right. I've worked in retail for way too long to actually believe that. I think as long as it's fairly obvious that you're primarily a video site with photos also, you're not doing anything at all wrong.

Also, if you check my reviews, I'm a video guy. Always have been, always will be. So your sites lack of zip files wouldn't bother me at all. Without really knowing much about your sites/network, I don't' know whether I would join or not (I've never joined a single model site/network yet), but this wouldn't be an issue that persuades me either way.


04-16-13  12:34am

Reply
20
Visit Bryci

Bryci
(2)
REPLY TO #31 from slutty: (JamesDavid's Reply)

James,

Sorry for jumping in on this heated discussion late, but I really don't buy the excuse of no zips prevent piracy, especially given the fact that you say most people interested in your site just want videos.

Fact of the matter is, there are lots of image downloading packages available that can find all links on a thumbnail page and download them, I have never been a member of your site, so can't verify that any of these would work, but given that you state the images are linked on individual pages, I would assume they would), so it would not make site ripping that much more difficult. I think most sites that don't offer zips do so to try to get photo fans to hang around longer to dig through it all (Club Seventeen did this as well, and I am almost certain that is the reason). Policies like this punish paying subscribers, to get at pirates, and I doubt are all that successful (I doubt most pirates would have ever been paying customers anyway).


04-15-13  09:03pm

Reply
21
Visit Bryci

Bryci
(2)
REPLY TO #14 from tangub: (JamesDavid's Reply)

As indeed you did yourself also promoting another site in your reply. I think its time to draw a line under this conversation and just agree to disagree on the zips and regional pricing issues. You obviously care passionately about your business and I respect you for the way you defend it. I wish you and Bryci all the best and hope you continue to prosper. Over and out.

04-14-13  01:57pm

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22
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Bryci
(2)
REPLY TO #12 from tangub: (JamesDavid's Reply)

No need to make everyone happy as long as you make your paying customers happy and I'm not one of them so no need to apologise and don't worry I don't feel at all frustrated over saving myself $37 not joining a site without zip downloads. That is the great thing about Pornusers that by sharing our experiences and frustrations with paysites through reviews and comments we can perhaps save others from the same frustration. Anyway I've just recieved a promo email from Met Art so I can have 2 months there with the money I've saved not joining your site, Met Art a site that continues to prosper and update 4 new photo sets per day despite the fact "nobody really cares about photos anymore" :-)

04-14-13  03:55am

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23
Visit Bryci

Bryci
(2)
REPLY TO #11 from Capn: (JamesDavid's Reply)

It is nothing to do with market flux.

It is way over that margin.

I'm not blaming you for the rate, as you say that is set by CCBill.

They seem to set it at any value they think the market will bear.

Cap'n. :o/


04-13-13  04:00pm

Reply
24
Visit Bryci

Bryci
(2)
REPLY TO #9 from tangub: (JamesDavid's Reply)

Apologies for assuming you are a US based website. I was going on the company profile listed here at Pornusers which states Bella Cash (United States) Perhaps you should update your profile with the correct information.

04-13-13  03:04pm

Reply
25
Visit Bryci

Bryci
(2)
REPLY TO #7 from tangub: (JamesDavid's Reply)

If you are a US based website and you charge $29.95 for a membership through an American billing company like CCBill then why should I pay the equivalent of $37 just because I am in the UK? I can pay $29.95 in USD exactly the same as somebody in the US, CCBill will still receive $29.95 from my credit card company and I will lose about 3% in foreign currency conversion rate when I am charged by my card company. Charging me an extra 20% to pay in my own currency is nothing short of a scam.

04-13-13  02:41pm


*Message rows highlighted in light orange are replies to replies.

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