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Webmaster : BrazzersRep (3)

View Feedback:   Replies (4)         Other:   Site Feedback (2057)   |   Replies Received (2)

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Type Site Feedback / Review Date
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REPLY TO #5 from larrysanders: (BrazzersRep's Reply)

Wow, it's really emphasized on that pop-up, isn't it! What a fool I was not to immediately notice it!

Fooled once, shame on me. I am now forewarned and forearmed should I decide to join any sites in the future. And, if nothing else, other potential Brazzers customers who come across my post will know to read the fine print, too.

As for the customer service, I repeatedly tried and failed to reach someone using the online chat function. I sent an email and got one terse response; follow-up emails were simply ignored. Overall, customer service was worse than useless.

The whole thing was just so aggravating. Too bad, too; I liked the Brazzers site.

09-11-12  11:17am

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REPLY TO #3 from larrysanders: (BrazzersRep's Reply)

BrazzersRep, why don't you add a screen capture of this obvious bit of information? Why do I have the feeling that the quotation you include in your reply doesn't appear anywhere in the popup ad that I was bombarded with every time I logged in to Brazzers? Why do I suspect that the only place the information about maintaining the Brazzers membership to access the newly-purchased Mofos membership was in the fine print buried in the terms and conditions?

What you're really saying is that you caught me; that I failed to realize I was spending $70 on a site that I would be able to access for less than 2 months; and that rather than just give me my money back, you'd rather stand behind your fine-print bait-and-switch sales tactics. That's some customer service you've got there! Congratulations!

Fellow suckers out there, here's a word to the wise -- triple-check everything when you consider subscribing to Brazzers or any of their companion sites. Chances are, you're not getting what you think you are! Good luck!

09-10-12  03:45pm

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