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Webmaster : MPL STUDIOS (3)

View Feedback:   Replies (3)         Other:   Site Feedback (123)   |   Replies Received (5)

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Type Site Feedback / Review Date
Reply
1
Visit MPL Studios

MPL Studios
(3)
REPLY TO #8 from skippy: (MPL STUDIOS's Reply)

Apparently they WERE telling me to screw off since future sign-up is "no longer an option". Here's the final message I got from the webmaster. You have to wonder what people are thinking in terms of marketing when there are public review forums like this. Was it retaliation for writing the comments? I don't know. It's just very dissappointing. And I'd bet that they never even try to replicate the problem I outlined.


Hello,

No disrespect intended and no justification is necessary on either end. Our site is not a good fit for you. We both recognize that. Your $19.95 has been promptly refunded
Future signup is no longer an option. As I said earlier, we're sorry it was so difficult for you. Login authentication is not supposed to be a complicated, frustrating experience.


Webmaster
MPL Studios




On 2/8/2013 5:22 PM, skippy99 wrote:

Hi,

Well, Iím more than a little disappointed that you just closed my account and refunded my money, but I suppose that is your prerogative. The reason I contacted ccBill and not you was that I really wasnít expecting anyone to respond to me from your site at 1:00 in the morning. Usually, ccBill can reset locked passwords and even change them and I know they are there 24/7.

From: Webmaster at MPL Studios
Sent: Friday, February 08, 2013 12:53 AM
To: skippy99
Subject: Re: Your login process is a nightmare!


02-09-13  09:04am

Reply
2
Visit MPL Studios

MPL Studios
(3)
REPLY TO #7 from skippy: (MPL STUDIOS's Reply)

Wow, now I just read the entire message from the webmaster and read the email he sent me. Although I can't really tell if he's telling me to screw off or not...the message was pretty polite...I am a little dissappointed that he just closed the account.

I'll try again some other time. Knowing what I do now about the login issue, I should be able to get around it without getting locked out.


02-08-13  04:17pm

Reply
3
Visit MPL Studios

MPL Studios
(3)
REPLY TO #5 from skippy: (MPL STUDIOS's Reply)

Interesting response. No "Sorry" message. No possible way that the web site could have done anything wrong. Operator error is the only thing it could have been. (Did I mention that I've been in IT for 20 years?) Kind of arrogant and politically incorrect, don't you think? The ONLY way to accurately enter in a cryptic username password combination like the one you assigned to me is to copy it from the ccbill site and paste it into the host site and that is exactly what I did. About 20 times.

YOUR site locked me out after multiple attempts based on the IP address I was using. When I loaded an anonymous browsing client that uses a proxy server, I was able to get in, but was unable to download more than a few images before, within 60 seconds of logging in, I got a message from YOUR site that said I was accessing the site from an unauthorized IP address (i.e. the proxy server) and tossed me out again. I clicked on the download button for the ZIP, but did not get the file. Probably an issue with the proxy server, not yours.

It's kind of too bad, too, because I liked the little bit I saw of your site.

I'll tell you what. I'll try again tonight to get in. If you look at my other revews for similar sites you will see that I write fair and in many cases glowing reviews. If I get in I will write a review that is untainted by this incident. But in return, you need to secret shop your own site from outside your facility on a typical IP connection. Use Internet Explorer. Buy a subscription. Click on the link in the "Approved" page that ccBill provides and watch as a tab within IE opens. See for yourself that it is physically impossible to get back to the ccBill login page (in an IE tab) once you click login and your website login pop-up appears. Try it a dozen times like I did and see if your site locks you out. Then get back to me and either say "Yes, we can see how this might be a problem" or "No, we tested this exactly as you described and were able to toggle tabs once the login pop-up appeared and were not locked out.

Your call. Actually replicate the issue as I carefully described above, or continue to be a defensive sysadmin who refuses to beleive something an intellegent, experienced customer tells them about their site.

Deal?


02-08-13  03:53pm

Reply
4
Visit MPL Studios

MPL Studios
(3)
REPLY TO #4 from luv lickn clit: (MPL STUDIOS's Reply)

I think Skippy's gonna like the site. I know I did.

Oh, I just read the last part. Maybe you could have asked him if he wanted to cancel?

Hey mon, take da frowns and turn dem upside down!


02-08-13  01:48pm

Reply
5
Visit MPL Studios

MPL Studios
(3)
REPLY TO #4 from PinkPanther: (MPL STUDIOS's Reply)

Any way to get this to impact people like myself that joined yesterday?

12-24-11  05:38pm


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