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Webmaster : Advent (39)

View Feedback:   Replies (73)         Other:   Site Feedback (812)   |   Replies Received (65)

Replies Given

Your replies to other users's reviews and comments.
Shown : 51-73 of 73 Page :    < Previous Page

Type Site Feedback / Review Date
Reply
51
Visit AT Kingdom

AT Kingdom
(0)
Reply of RagingBuddhist's Comment

Thank you for bringing this to my attention. I will send this to IT right away and find out what it going on. I hate when I "unsubscribe" to something and I still get the stuff. I am sorry I site sent you unwanted emails.

01-23-10  04:39pm

Reply
52
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Ray O's Reply

I got the email you sent me today and I responded twice but I have not heard from you again. Are you getting my responses?

01-14-10  06:05pm

Reply
53
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Ray O's Reply

I understand your frustrating about the situation. After responding to your emails a couple of times as you stated, then nothing I would think something was going wrong also. I assure you I did not get the latter emails you stated or I would have responded to you. As you can see I am an active member here and respond as quickly as I can. I am very sorry your emails were lost in a cyper blackhole but that was not my intention. You have my correct personal email at the office. Please email me and be sure to tell me you are Ray O and I can get you what you want. Again, I am very sorry all of this had to happen and I am here for our members and I want to give you what you desire.

01-14-10  02:48pm

Reply
54
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Ray O's Reply

I this blast Advent day??? I responded to the other post you made. What notes are you talking about? I am not seeing any emails from you in my inbox. Are you emailing customer support?

01-14-10  08:58am

Reply
55
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Ray O's Reply

I have to disagree with you. I followed up on the emails you sent me but I did not hear back from you. I was in Hawaii for a couple weeks last month and someone else was handling the majority of customer service. I am sure they were not aware of the situation, so it was probably dismissed as some looking for free access. I told you I would give you perks and I still stand by that. I also said I needed to know what site(s) you were looking for and your user name before I set anything up for you. I did not want to just give you something and it not be what you are looking for.

I pride myself on making sure I follow up with our members and I apologize very much if you feel that I did not do that. I will wait to hear from you.


01-14-10  08:55am

Reply
56
Visit ATK Archives

ATK Archives
(0)
Reply of PinkPanther's Comment

Thank you for commenting on our site. I just wanted to let you know that the material you will find on Archives will be from Natural & Hairy and Galleria. The material spends 4 years on the main site before it is moved to Archives. The video quality, as you said, is not the best because of the age of the material but we have started demanding better quality from our photographers and have even taken a couple of our sites up to HD quality. Let me know if there is anything I can do for you.

01-12-10  09:24pm

Reply
57
Visit AT Kingdom

AT Kingdom
(0)
Reply of Capn's Comment

I hear you. I have gotten this from a lot of people. We are working on a redesign of our sites and one of the features we are hoping to have is a bundle package. Right now we are having issues with our billing companies and the bundle package. We are listening to you guys and we are trying to give you want you want. A bundle package would be awesome and so easy but according to our billing companies it is not that simple but we have not given up by any means. I will let you know when I get more information on the bundle package but I assure you changes are coming and hopefully this will be one of them if the billing companies get on board.

01-11-10  02:39pm

Reply
58
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of RagingBuddhist's Comment

I am so sorry. You caught me on vacation so I have not looked at the site as much as I usually do. Most of you know I am new to ATK so I had to ask what you meant by splitting the clips. I was told that we use to do that but that is no longer the case. I could not believe they use to do that. That must have been terrible having to wait days to see a girl cum. I hope it makes you happy to know that we no longer split clips. Please let me know if there is anything else I can do for you.

01-04-10  02:58pm

Reply
59
Visit ATK Archives

ATK Archives
(0)
Reply of Capn's Reply

I just asked IT again about it and I was told it was in the works but we do not have a timeframe. Sorry I don't have more information than that.

12-07-09  12:40pm

Reply
60
Visit ATK Archives

ATK Archives
(0)
Reply of Capn's Reply

I am glad you guys like our latest deal. Let me know if there is anything I can do for you.

12-07-09  11:02am

Reply
61
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Ray O's Reply

Our forum went live today. Please look at the site news section to learn more about it.

11-24-09  12:04pm

Reply
62
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Ray O's Reply

I apologize I did not see your post sooner. I was with family this weekend and I was on the set of a shoot all day yesterday. Of course we do not like to lose long standing members of our sites. I would just like to explain that when I receive a notice to cancel from our members I have to cancel them right away without asking any questions. We do not want people to think we are giving them trouble about canceling. As far as giving our long time members some perks....I am all about that but you have to tell me you are looking for a perk. I do not know why you are canceling and I am not allowing to ask but if you email me and tell me what is going on I am always here for our members.

I was not aware of the fact that you have been a member for so long, I just took over customer service. Had you told me I would have looked at your account and we could have talked about a perk for you. I am very sorry you left us and I am very sorry you feel that we do not take care of members. I have been brought on to change all of that. As far as a forum, you are in luck because we have launched a forum for our sites today. I mentioned a little while back that we were working on and it went live today. I was going to post about it on the site new section today.

If you want to come back and let me try to make up it up to you just let me know.


11-24-09  12:03pm

Reply
63
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of messmer's Reply

I just wanted to let you guys know that we are working on a forum for our members/non-members to be able to post on. We know we will get negative comments on it, as we can not please everyone all of the time but we also feel it is a very important tool for us to use to stay in touch with our members. I know IT is working on it non-stop so we should be bringing it out soon. This is one of the things that is ahead of the custom zip feature.

11-09-09  10:16am

Reply
64
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Capn's Comment

Good morning Cap'n,

I have spoken to the development team and I am sorry to say that at this time they can not give me a timeframe. The only thing they can tell me is that it is on the list of things to do but there are other things ahead of it and it depends on how long those things take to complete. I'm sorry I don't have a better answer.


11-09-09  10:12am

Reply
65
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Capn's Reply

I guess we are on the same page her Capn. I just replied to that on another message I saw you posted. Please let me know if you did not get it and I will post again.

10-21-09  03:00pm

Reply
66
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Capn's Reply

I checked on this for you Capn. We use to give you the option of downloading a page at a time but we had constant request to be able to download everything at once so we switched. The reason we do not offer both is because takes up twice the server space to do it both ways. Now, I am going to tell you something that we are working on but I can not give you an ETA on it because there are several jobs ahead of it. We are working on a feature that would allow you to select just the pics you want from the set and then download those. Like I said it is on our list of things to get done but there are several projects ahead of it. I hope that helps you understand why we switched.

10-21-09  02:59pm

Reply
67
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Capn's Reply

Good afternoon guys,

Ray thank you so much for taking the time to review the site and the photographers. I do read this board everyday so if you need to get me just post and I will see it. Capn is right I do try and stay up on what you guys are saying about us because it is you that we are trying to please. As far as someone from ATKNH commenting, I am it. I will be training today to take over customer support for all of our sites so I will be the one listening from this point on. I will be available 7 days a week to answer questions or just listen. Thank you again for reviewing the site.


10-21-09  02:51pm

Reply
68
Visit AT Kingdom

AT Kingdom
(0)
Reply of jbgild's Reply

Traceroute is a command which can show you the path a packet of information from your computer to a specified destination. It will list all of the routers it passes through until it reaches it's destination, or fails to and is discarded.

To perform a traceroute select start > Run and then type in CMD clicking ok at the bottom. If you are using Vista select start > All Programs > Accessories > Command Prompt.

Enter the word tracert, followed by a space and then the domain name.

On Windows it is called a pathping. This information can sometimes be used by hackers so please email me the information at melissa@atkcash.com instead of posting it on here.

I hope this helps.


10-08-09  09:58am

Reply
69
Visit AT Kingdom

AT Kingdom
(0)
Reply of jbgild's Reply

I spoke to the IT department and they told me that we have unlimited bandwith. Could you sent in some trace routes and I will pass those on to them to see if they can give us some answers as to why you are having such slow download speeds?

10-08-09  09:32am

Reply
70
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Capn's Reply

Is there something I can help with?

10-06-09  04:24pm

Reply
71
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Capn's Reply

I am sorry but did I miss a question you had? I have not gone quiet I just did not see anything.

10-06-09  04:18pm

Reply
72
Visit AT Kingdom

AT Kingdom
(0)
Reply of jbgild's Comment

I am glad you were able to get a better download speed and things are getting better for you. I wanted to let you know we are switching over to a CDN so we see better download speeds. We have had comments about this before and we are working to provide better speeds to our members by switching to the CDN but like all good things in life it will take time. We are working very hard on it and it is at the top of our list of things we want to provide to our members. Thank you again for your comment and know that we are listening and working to better satisfy you.

10-06-09  12:22pm

Reply
73
Visit ATK Natural & Hairy

ATK Natural & Hairy
(2)
Reply of Capn's Comment

Capn,

Thank you so much for you feedback on the site. I have passed this information on the webmaster for Natural and Hairy so I can make them aware of your concerns. Please keep the feed back coming.


09-29-09  08:13am


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