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Webmaster : PapaGMP (1)

View Feedback:   Replies (3)         Other:   Site Feedback (9)   |   Replies Received (6)

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Type Site Feedback / Review Date
Visit Bring Me Your Sister

Bring Me Your Sister
Reply of Murr's Reply

Murr, Great to see you back. Send me your username through the contact form on the site and I'll have the server guys troubleshoot the problem. We've got some pretty neat tools for figuring out where the data-stream is getting hung up.

Richard - aka PapaGMP

10-16-09  06:18pm

Visit Bring Me Your Sister

Bring Me Your Sister
Reply of ControllingMind's Reply


I apologize if it sounded like I was threatening or unsympathetic to Murr’s situation. Nothing could be further from the truth.

We have never had complaints about slow connections in the past but since are growing at a steady rate, I took Murr's complaint very serious and spent the better part of a day (and night) going over performance logs and ran a number of tests from various locations to see if I could duplicate the problem. I did this to make sure that our users all have the best possible download speeds from our sites.

I do care if my members are getting what they paid for and if something is breaking down, I do everything within my power to correct it in a timely manner.

Slow download speeds can be cause by a number of things. And more often than not, download speeds are limited by the specific internet path that is used at the time, not the servers serving the file. If a member is having trouble downloading, the member should contact the host and request assist in troubleshooting the download speeds. In most cases it can be isolated and in many, resolved quickly.

Please accept my apology for being a bit direct - I stayed up a few extra hours making sure our users were getting acceptable download speeds and it was way past my bed time. Bottom line, I was hoping I would be able to isolate Murr’s problem but to do that, I will need more specific feedback from Murr.

R. Reese

10-04-09  03:48pm

Visit Bring Me Your Sister

Bring Me Your Sister
Reply of Murr's Comment

Murr - I spent most of the day checking our server logs and we have no periods where downloads were bottle-necked on our end and minimum download speeds have always been way above what you claimed to have received. I also tested a number of downloads from various locations across the us with no problems. Since our servers are located in one of the best data centers in the US and are capable of handling many times the peak traffic we receive, I'm a little curious about how you came up with your numbers and how you isolated this to our site and not to an intermediate connection.

Also, upon reviewing your comments about other sites it raises a few questions in my mind. The fact that you have had problems downloading from 6 different sites on 6 different networks (nationalnet, techiemedia, colo, phat, some provider in california and mci/uunet/verizon...) indicates more of a problem on your end than on the end of any of these sites. If this is the case, you owe at least six programs an apology – and possibly damages for false claims resulting in lost memberships.

Please provide me your Bring Me Your Sister username or email address that you signed up with through the contact form on any one of our sites and I will be more than happy to do some ip-to-ip testing to help determine where the bottle-neck is. Although, testing would have been much more relevant if you had contacted us during the time you experienced the download problems, we are still here to help in any way we can.

R. Reese
Glass Mannequin Productions

10-04-09  04:43am

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