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Webmaster : Ace DDF (49)

View Feedback:   Replies (84)         Other:   Site Feedback (1331)   |   Replies Received (57)

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Your replies to other users's reviews and comments.
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Type Site Feedback / Review Date
Reply
26
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Reply of TheSquirrel's Reply

Hello Squirrel,

Thank you for your Amazing input and Picture Perfect critiques. I guess were just a bunch of Evil-doers over here. We will work on cleaning up our act. Cheers.


06-26-13  07:04am

Reply
27
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Reply of Marcus's Reply

Hello Marcus,

Just a quick reply to your comment. The 2Day Trial information on the previous email is incorrect. It's a 2 Day Trial and a customer has 48Hours to cancel it. It's exactly that, a 2 Day Trial. I will be communicating with Support today to make sure that is very clear. I'm not sure where that information as retrieved, but it is not written anywhere on our sites that someone must cancel the 2 Day-Trial, 2 days before it ends. That would make no sense at all.

Though I cant speak for the thousands or millions of Small sites out there who may or may not be into trickery, I guarantee you that it is not our method of workmanship here. Our communication is always open. Cheers.


06-26-13  12:53am

Reply
28
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Reply of TheSquirrel's Reply

Hello The Squirrel,

We appreciate your feedback, though your tone should not be pointed to all the Adult companies out there, and even calling PU/TBP weak? What is that? To me that just doesnt show much of a reputable character on your behalf, to be honest with you, while were all being honest here. The work it takes to run a Premium Site with all of its many variables is immense, and in this day and age with Piracy, it's a constant battle just to break even. We, and I speak for all Top-Notch Adult companies out there who have put their Souls into the work are not out to Destroy our reputations with cheating tactics, we understand the customer is umber 1, however, evolution of Products and the way they are presented to consumers must all be taken into consideration to survive in this landscape.

Those Cross-sales that you hate so much are actually something that other consumers enjoy. They get a deal to try something out they may not have tried otherwise, and they enjoy it. If we didnt have consumers actually taking the cross-sale and being happy with the Product they receive, we would not employ it. It's very rare that we have a complaint about them, but when we do, its usually the same individuals, posting on a forum, rather then contacting the webmasters directly to resolve their situations, or customer Service, which in our case i'm sure they would resolve the issues, and if not, my email is always open to resolve issues at either Marketing.ddf@gmail.com or webmaster@ddfcash.com.

Individuals spreading their ideas of who we are and how were trying to destroy the Adult World on Forums, I just dont get that. Come on, seriously? Not a reputable Site because of a Cross-Sale thats highly visible? Most definitely a Joke. Weve been around for over a decade, and we are very reputable with open communication for everyone.


06-26-13  12:48am

Reply
29
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Reply of madgreedy's Comment

Hello madGreedy,

Thank you for Posting this. I assure you, it is not out intentions to rip anyone off. Were not a fly by night company who has just appeared and looking to squeeze every dollar out of our customers. We are one of the largest Adult Production studios in Europe, if not the largest, so where would that leave of us if we got into the practice of ripping people off. Doesn't make any sense.

I assure you that if this is truly the case, that you will be refunded. The Pre-check Cross -sale we have on our exit page is quite a visible one. True, I dont like the idea that it is cross-checked either, but I know as a personal consumer myself that before I click submit for a payment, I check pretty closely, and this Cross-sale is not hidden in anyway.

Furthermore, im sure if you mentioned to the team at Gamma Support, they would make things right as they are also a very reputable company, and looking to tarnish their image. Please send me an email at Marketing.ddf@gmail.com and I will make sure all of this is handled. Apologies for your experience. It's rare that we have a situation like this. And for the record, the 2 Day-Trial is exactly that. You can cancel anytime within that 48Hours and you should not be charged, so I will look into that as well. Cheers.


06-26-13  12:25am

Reply
30
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Reply of Wittyguy's Comment

Hello Wittyguy,

Thanks for posting this! Yes we now have a standard 2 Day Free Trial for all of our sites, renewing into monthly membership. Good way to get in their and see all the great content before purchasing a membership. Fresh new Site Redesign is right around the corner, nice time to get in on the action :)


05-06-13  05:25am

Reply
31
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Reply of RustyJ's Comment

Hello Rusty,

Thanks for checkin in. Ive been informed by Gammae that these issues have been tested and addressed. I know they are doing the best they can to keep customer satisfaction at the highest level. Feel free to contact me directly as well if you do have any kind of issues, and I will respond to remedy the problem as fast as I can for you. Thanks again and have a great weekend.

Best--Ace


02-17-13  02:51am

Reply
32
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Reply of timeac1's Comment

Hello Timeac1,

Thanks for bringing this to our attention, though in the future, we have a new and very streamlined Customer Support Powered by Gamma Entertainment. If you click on any of the Support or Cancellation buttons on our website you will be directed to www.ddfsupport.com, where you have a streamlined set of choices for Support- Feedback - Cancellation. Probably one of the best in the Industry.

Sure, you may be offered another Product, but from personal experience, just about every Company out there these days does something similar and hopes that they can entice a customer who is leaving into finding something else they may like. Your never forced to accept.

Were not trying to trick you, or steal your money. Weve been in business for over 15 years, and we dont intentionally do bad things to get negative feedback or a tarnished reputation. You cant please everyone, but we do our best, and are continuously striving to appease the vast majority.

When you sign a contract, you Cross all your T's and dot all your i's, same when getting a membership, always look closely before you decide your going to accept an agreement. There is nothing hidden. Everything is in plan site.

If you cant reach support by Phone, there is a 24 hour livechat 7 days a week and an online ticketing system. Many ways to get in touch.

Best--Ace


02-01-13  03:06am

Reply
33
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Reply of bibo's Comment

Happy Holidays!

12-21-12  03:56am

Reply
34
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(6)
Reply of bibo's Comment

Hello Bibo,

I apologize for your problems trying to cancel. We recently gravitated all of our Support to Gamma...using the Contact us or Support link should take you to www.ddfsupport.com which has many options for our customers including cancellation. This is the first ive heard of such a problem. The process is supposed to be easier for our customers, not more difficult. If you dont mind I am going to copy and paste your message and send it straight to the director of Gamma. I would like to get to the bottom of this problem so that it doesnt happen again. If you dont mind, could you email me at webmaster@ddfcash.com. I'd like to see what I can do to make this right for you.

Best--Ace


12-21-12  03:53am

Reply
35
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Reply of Denner's Reply

Thanks Denners! Weve been working on finding talents yet undiscovered, one of our new Projects, and we have a slew of them coming soon. Thanks for your continued fanship. I also just sent an email to Gamma and they promised me that they will simplify the cancellation process. Regarding the email confirmation from DDF with User and PAss after joining, I checked in NATS, and its all setup to generate when the confirmation from the biller goes through. I will sign up myself tomorrow and see that its working properly, and if not, it will be fixed. So thank you Very much for bringing this to our attention and have a rockin week ahead!

Best--Ace


11-26-12  08:20am

Reply
36
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Reply of elephant's Reply

Thanks for the positive compliments Elephant, much appreciated! Yes we are working hard and fine tuning a Super Sweet design for all the sites with much more interactivity with the site as well as our models. We will definitely have some Christmas specials coming soon, and affiliates are rolling out a 2 Day Free Promo with 25% discount on monthly recur for life of membership. We hope to see you as a member soon!

Best--Ace


11-26-12  08:16am

Reply
37
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Reply of Denner's Reply

In the future we plan to Re-Do all sets which have stunning models, or are particularly often requested. Currently I dont believe we have the resources for that unfortunately though as our main focus is bringing all of our sites into the future in terms of look, content, and member interface. Moving forward we just want to have the Best quality of FULL HD available, and focusing on creating more unique sets and scenarios.

Best--Ace


11-26-12  04:24am

Reply
38
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Reply of Denner's Reply

Hello Denners,

Thanks for your very detailed message! I really appreciate the insite on the billing Procedure. Im going to bring that up today with management. My feeling personally since I have been here is that the whole billing procedure, look and feel must change. Recently a decision was made to have our Billing go through Gammae, in the hopes that things would run smoother. They also do our retention, so thats why you see these new changes.

I will bring these other issues up Asap, and you can bet that once the new designs roll out in a couple months....these problems will be completely ironed out, if not before.

Were making a lot of improvements...we hope you can bare with us on the growing pains :)

Thanks for the nice compliment on the site though and always feel free to reach out. If I get your email...I will definitely respond.

Best--Ace


11-26-12  04:19am

Reply
39
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Reply of tangub's Reply

Yes.....Most websites these days realize that customer retention is an important aspect of running a business, and so of course, we try our best to keep a customer around longer. We encourage feedback, and we are doing our best to improve everything we can....including quicker response to emails.

11-26-12  04:00am

Reply
40
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(6)
Reply of Denner's Comment

Hello Denner,

I am sorry you are experiencing this problem, but we have recently streamlined things ( And are further streamlining things with completely new Design and much friendlier navigation coming soon! ) with a dedicated Support website powered by Gammae. If youi click on Support in the navigation tab you will be taken to www.ddfsupport.com and you should have smooth sailing from there. It could take 24hours response for a cancellation, but you shouldnt have the problems your mentioning here.

Im not sure exactly what your mentioning throughout the rest of your comment in regards to :

7 choices of billing co. and all of the DDF-sites to choose from - none of them worked - and it took a hell of a time to go through all.

But I will check with IT guys as this is the first report of this kind of issue.

Best--Ace


11-26-12  03:52am

Reply
41
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DDF Network
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Reply of tangub's Comment

Hello Tangub,

Thanks for the Post! Yes its a 1 day site based promotion on all our sites, and we will have another differnt promotion tomorrow on Black Friday as well. The pop-up will disappear if you click Decline. If you click close---it will reappear 10 minutes later in case a would-be member changes their mind. It probably didnt appear from PU because you had already visited, but clearing cookies would bring it back. All affiliate are enabled for this discount as well. Have a great Thanksgiving and happy surfing!

Best--Ace


11-22-12  06:59am

Reply
42
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Reply of PinkPanther's Comment

Excuse me Pink Panther, but your allegations are completely incorrect. We scan our site everyday for viruses and it is Virus free. What kind of Anti-Virus software are you using? If you let us know we can test it, as some anti-virus give false alarms.

Out of the many thousands of members we have, this is the first we have heard of such a problem. Have you bothered to contact us in anyway before posting such harmful comments? Very unprofessional. I will speak to the IT guys tonight and have them run a check, but this is not something a business with such a high standing reputation would have imbedded on our site. I assure you if you were to contact support about such an issue you would find your accusations completely false, and a solution to your problem.

Please provide us with the name of the Anti-virus you use, and we will perform the tests necessary.

-Ace DDF


10-26-12  11:13am

Reply
43
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Reply of exotics4me's Reply

You bet Exotics, please do let me know if you have any issues. We really appreciate any feedback :)Have a great week!

Best..Ace


07-26-12  01:15am

Reply
44
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(6)
Reply of exotics4me's Comment

Hello exotics4me,

Thanks for the kind words and also for the feedback. We really appreciate it and strive to take everything into consideration to create the best user experience possible. Were currently in the process of completely redesigning all of our sites to make them even more modern, sleek, sexy, and futuristic with more enhanced user friendly controls. We are always looking for the best billing solutions as well. I had a moment to chat with my tech guy and here's what he stated regarding the billing question you had:

The billers can only store the credit card details for a limited time,
so if he/she was a member more than a year ago probably he/she won't qualify for the 1 click join option, but the whole process is done to fall back to a regular join page where he/she has to select a new username /password and subscription option.
If he/she doesn't loose the NATS tracking cookie the regular join form
should provide the same promotions too, the only difference would be
that he/she has to select a new username / password, but he/she has the possibility to provide new CC info as well.

Hope that clears things up. Thanks again, we really appreciate you taking the time to point such things out, and we hope you wil continue to enjoy the cyber paradise that is DDF Network.

Best--Ace

DDF Productions Ltd.
Marketing manager
Skype: Aceddf
ICQ: 316302313
Cell: +36 70 621 9066
Ace@ddfcash.com
Aceddf@Gmail.com


07-24-12  05:26am

Reply
45
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DDF Network
(6)
Reply of exotics4me's Comment

Hi exotics4me,

Eve Angel Official is included in the DDF Network pass of course.

Thanks for pointing out the error, we're fixing the text.

Best regards,
Endre
DDF Productions Ltd.


03-12-12  02:29am

Reply
46
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Reply of jaqw's Reply

Hello,

Yes, the default currency is EUR currently.

It might change in the near future, so that everyone outside of Europe will get USD, not just North America.

Best regards,
Endre


06-30-11  08:30am

Reply
47
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Reply of jaqw's Reply

Hello,

I apologize for the late answer!

Some sites "exchange" USD-EUR 1:1. I agree, such regional pricing is not a fair business practice, and we do not do that.

Our aim is not to charge EU users more. We have different currency memberships so that people can pay in their own currency. Some of you professional porn users certainly don't need that, but people new to paysites are more comfortable paying in their own currency, at a fixed monthly price.

We aren't able to adjust packages to the daily fluctuations of exchange rates. When the prices are set, or updated, the USD/EUR memberships are the same cost.

Best regards,
Endre
DDF Productions Ltd


06-17-11  07:02am

Reply
48
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Reply of t9chome's Reply

Problem is solved, our website will now be better at recognizing US and CA visitors, offering them the prices in USD.

Thanks for the cooperation t9chome!

Endre
DDF Productions Ltd.


03-29-11  06:21am

Reply
49
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Reply of t9chome's Reply

Please send me your ip address in mail, and we will fix!
(You can find out at www.whatismyip.com for instance.)

Best regards,
Endre
DDF Productions Ltd.
endre@ddfcash.com


03-25-11  10:53am

Reply
50
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Reply of t9chome's Reply

Hi!

TBP special price is 26.95 EUR / 29.95 USD.
Default price is 34.95 EUR / 44.95 USD.


It will show USD price to visitors from North America, other countries are handled in EUR.

Are you from North America and it is showing the EUR currency?

Best regards,
Endre
DDF Productions Ltd.


03-25-11  08:48am


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