Some sites "exchange" USD-EUR 1:1. I agree, such regional pricing is not a fair business practice, and we do not do that.
Our aim is not to charge EU users more. We have different currency memberships so that people can pay in their own currency. Some of you professional porn users certainly don't need that, but people new to paysites are more comfortable paying in their own currency, at a fixed monthly price.
We aren't able to adjust packages to the daily fluctuations of exchange rates. When the prices are set, or updated, the USD/EUR memberships are the same cost.
Thank you for your feedback!
Now that all sites are part of one network, we're not posting doubles, except for the extra Euro Girls on Girls sets on 1By-Day, and that's only to introduce the site to our members.
We're working hard on a merged network member area for ddfprod.com, to make it easier to browse all 10 sites at once. Hopefully you'll find it more user-friendly too!
The use of download managers is allowed. A few weeks ago the number of simultaneous threads was limited too much. We changed this settings after your report, so that shouldn't be a problem anymore!
If your download manager doesn't work at all, please try a newer one, that integrates into the browser! Some old download managers don't have this feature, and won't be able to download from our sites.
As for the European speed problems, they only happen for a few certain ISPs, it's not by all means whole Europe. We're located in Europe too, and I get almost 4 mbyte/s from home.
We're always working on fixing speeds for those who're having problems. If you have slow speeds, please send an email to firstname.lastname@example.org with your IP address and a traceroute of www.ddfprod.com if possible.
We allow the usage of download managers. I do not know Download Express. But generally for download managers, you need to use one that integrates into your browser. Copy pasting addresses to an outside program will not work!
I just tested DDF Busty with the download manager I use - the DownThemAll extension for Firefox. I right clicked the movie file, selected "Save link with DownThemAll", and the download started without any problems.
Can you do something similar using your download manager?
Thank you for your Positive comments. We really appreciate that! I just wanted to let you know that our yearly Price has dropped dramatically since you last utilized this option. It was $269.99 in the past, but now we have lowered the Network Price to $149.99, and all of the single sites are $119.99. Much more affordable :) For the Network that Breaks down to $12.50 per month for 20 + Exclusive Updates each week. Less then 50 cents a day for 4 Movies per day. Pretty Sweet Deal! Hope you will come back to us soon and enjoy your week!
Just a quick reply to your comment. The 2Day Trial information on the previous email is incorrect. It's a 2 Day Trial and a customer has 48Hours to cancel it. It's exactly that, a 2 Day Trial. I will be communicating with Support today to make sure that is very clear. I'm not sure where that information as retrieved, but it is not written anywhere on our sites that someone must cancel the 2 Day-Trial, 2 days before it ends. That would make no sense at all.
Though I cant speak for the thousands or millions of Small sites out there who may or may not be into trickery, I guarantee you that it is not our method of workmanship here. Our communication is always open. Cheers.
We appreciate your feedback, though your tone should not be pointed to all the Adult companies out there, and even calling PU/TBP weak? What is that? To me that just doesnt show much of a reputable character on your behalf, to be honest with you, while were all being honest here. The work it takes to run a Premium Site with all of its many variables is immense, and in this day and age with Piracy, it's a constant battle just to break even. We, and I speak for all Top-Notch Adult companies out there who have put their Souls into the work are not out to Destroy our reputations with cheating tactics, we understand the customer is umber 1, however, evolution of Products and the way they are presented to consumers must all be taken into consideration to survive in this landscape.
Those Cross-sales that you hate so much are actually something that other consumers enjoy. They get a deal to try something out they may not have tried otherwise, and they enjoy it. If we didnt have consumers actually taking the cross-sale and being happy with the Product they receive, we would not employ it. It's very rare that we have a complaint about them, but when we do, its usually the same individuals, posting on a forum, rather then contacting the webmasters directly to resolve their situations, or customer Service, which in our case i'm sure they would resolve the issues, and if not, my email is always open to resolve issues at either Marketing.email@example.com or firstname.lastname@example.org.
Individuals spreading their ideas of who we are and how were trying to destroy the Adult World on Forums, I just dont get that. Come on, seriously? Not a reputable Site because of a Cross-Sale thats highly visible? Most definitely a Joke. Weve been around for over a decade, and we are very reputable with open communication for everyone.
Thank you for Posting this. I assure you, it is not out intentions to rip anyone off. Were not a fly by night company who has just appeared and looking to squeeze every dollar out of our customers. We are one of the largest Adult Production studios in Europe, if not the largest, so where would that leave of us if we got into the practice of ripping people off. Doesn't make any sense.
I assure you that if this is truly the case, that you will be refunded. The Pre-check Cross -sale we have on our exit page is quite a visible one. True, I dont like the idea that it is cross-checked either, but I know as a personal consumer myself that before I click submit for a payment, I check pretty closely, and this Cross-sale is not hidden in anyway.
Furthermore, im sure if you mentioned to the team at Gamma Support, they would make things right as they are also a very reputable company, and looking to tarnish their image. Please send me an email at Marketing.email@example.com and I will make sure all of this is handled. Apologies for your experience. It's rare that we have a situation like this. And for the record, the 2 Day-Trial is exactly that. You can cancel anytime within that 48Hours and you should not be charged, so I will look into that as well. Cheers.
Thanks for posting this! Yes we now have a standard 2 Day Free Trial for all of our sites, renewing into monthly membership. Good way to get in their and see all the great content before purchasing a membership. Fresh new Site Redesign is right around the corner, nice time to get in on the action :)
Thanks for checkin in. Ive been informed by Gammae that these issues have been tested and addressed. I know they are doing the best they can to keep customer satisfaction at the highest level. Feel free to contact me directly as well if you do have any kind of issues, and I will respond to remedy the problem as fast as I can for you. Thanks again and have a great weekend.
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