Some sites "exchange" USD-EUR 1:1. I agree, such regional pricing is not a fair business practice, and we do not do that.
Our aim is not to charge EU users more. We have different currency memberships so that people can pay in their own currency. Some of you professional porn users certainly don't need that, but people new to paysites are more comfortable paying in their own currency, at a fixed monthly price.
We aren't able to adjust packages to the daily fluctuations of exchange rates. When the prices are set, or updated, the USD/EUR memberships are the same cost.
Thank you for your feedback!
Now that all sites are part of one network, we're not posting doubles, except for the extra Euro Girls on Girls sets on 1By-Day, and that's only to introduce the site to our members.
We're working hard on a merged network member area for ddfprod.com, to make it easier to browse all 10 sites at once. Hopefully you'll find it more user-friendly too!
The use of download managers is allowed. A few weeks ago the number of simultaneous threads was limited too much. We changed this settings after your report, so that shouldn't be a problem anymore!
If your download manager doesn't work at all, please try a newer one, that integrates into the browser! Some old download managers don't have this feature, and won't be able to download from our sites.
As for the European speed problems, they only happen for a few certain ISPs, it's not by all means whole Europe. We're located in Europe too, and I get almost 4 mbyte/s from home.
We're always working on fixing speeds for those who're having problems. If you have slow speeds, please send an email to firstname.lastname@example.org with your IP address and a traceroute of www.ddfprod.com if possible.
We allow the usage of download managers. I do not know Download Express. But generally for download managers, you need to use one that integrates into your browser. Copy pasting addresses to an outside program will not work!
I just tested DDF Busty with the download manager I use - the DownThemAll extension for Firefox. I right clicked the movie file, selected "Save link with DownThemAll", and the download started without any problems.
Can you do something similar using your download manager?
Thanks for posting this! Yes we now have a standard 2 Day Free Trial for all of our sites, renewing into monthly membership. Good way to get in their and see all the great content before purchasing a membership. Fresh new Site Redesign is right around the corner, nice time to get in on the action :)
Thanks for checkin in. Ive been informed by Gammae that these issues have been tested and addressed. I know they are doing the best they can to keep customer satisfaction at the highest level. Feel free to contact me directly as well if you do have any kind of issues, and I will respond to remedy the problem as fast as I can for you. Thanks again and have a great weekend.
Thanks for bringing this to our attention, though in the future, we have a new and very streamlined Customer Support Powered by Gamma Entertainment. If you click on any of the Support or Cancellation buttons on our website you will be directed to www.ddfsupport.com, where you have a streamlined set of choices for Support- Feedback - Cancellation. Probably one of the best in the Industry.
Sure, you may be offered another Product, but from personal experience, just about every Company out there these days does something similar and hopes that they can entice a customer who is leaving into finding something else they may like. Your never forced to accept.
Were not trying to trick you, or steal your money. Weve been in business for over 15 years, and we dont intentionally do bad things to get negative feedback or a tarnished reputation. You cant please everyone, but we do our best, and are continuously striving to appease the vast majority.
When you sign a contract, you Cross all your T's and dot all your i's, same when getting a membership, always look closely before you decide your going to accept an agreement. There is nothing hidden. Everything is in plan site.
If you cant reach support by Phone, there is a 24 hour livechat 7 days a week and an online ticketing system. Many ways to get in touch.
I apologize for your problems trying to cancel. We recently gravitated all of our Support to Gamma...using the Contact us or Support link should take you to www.ddfsupport.com which has many options for our customers including cancellation. This is the first ive heard of such a problem. The process is supposed to be easier for our customers, not more difficult. If you dont mind I am going to copy and paste your message and send it straight to the director of Gamma. I would like to get to the bottom of this problem so that it doesnt happen again. If you dont mind, could you email me at email@example.com. I'd like to see what I can do to make this right for you.
Thanks Denners! Weve been working on finding talents yet undiscovered, one of our new Projects, and we have a slew of them coming soon. Thanks for your continued fanship. I also just sent an email to Gamma and they promised me that they will simplify the cancellation process. Regarding the email confirmation from DDF with User and PAss after joining, I checked in NATS, and its all setup to generate when the confirmation from the biller goes through. I will sign up myself tomorrow and see that its working properly, and if not, it will be fixed. So thank you Very much for bringing this to our attention and have a rockin week ahead!
Thanks for the positive compliments Elephant, much appreciated! Yes we are working hard and fine tuning a Super Sweet design for all the sites with much more interactivity with the site as well as our models. We will definitely have some Christmas specials coming soon, and affiliates are rolling out a 2 Day Free Promo with 25% discount on monthly recur for life of membership. We hope to see you as a member soon!
*Message rows highlighted in light orange are replies to replies.
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