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Webmaster : Ace DDF (49)

View Feedback:   Replies (84)         Other:   Site Feedback (1331)   |   Replies Received (57)

Replies Given

Your replies to other users's reviews and comments.
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Type Site Feedback / Review Date
Reply
1
N/A Reply of zzzins's Reply

Hi zzzins,

We only sell non-recurring memberships in August. They won't rebill at all!

Rebilling memberships will be available again in September.

Best regards,
Endre


08-22-09  01:22pm

Reply
2
N/A Reply of Monahan's Reply

If you buy a 1 month membership now, yes.

But we also sell 2-month, 3-month network memberships!

Best regards,
Endre
DDF Productions


08-10-09  04:44am

Reply
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Visit 1 By Day

1 By Day
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Reply of Capn's Reply

Hello,

Some sites "exchange" USD-EUR 1:1. I agree, such regional pricing is not a fair business practice, and we do not do that.

Our aim is not to charge EU users more. We have different currency memberships so that people can pay in their own currency. Some of you professional porn users certainly don't need that, but people new to paysites are more comfortable paying in their own currency, at a fixed monthly price.

We aren't able to adjust packages to the daily fluctuations of exchange rates. When the prices are set, or updated, the USD/EUR memberships are the same cost.

Best regards,
Endre
DDF Productions Ltd


06-17-11  07:01am

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Reply of slutty's Comment

Hi,

Thank you for your feedback!
Now that all sites are part of one network, we're not posting doubles, except for the extra Euro Girls on Girls sets on 1By-Day, and that's only to introduce the site to our members.

We're working hard on a merged network member area for ddfprod.com, to make it easier to browse all 10 sites at once. Hopefully you'll find it more user-friendly too!

Best regards,
Endre


10-29-09  06:52am

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5
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Reply of ControllingMind's Reply

Hi,

We tested right now, and we could use several threads, and the speeds were good on 1By-Day too.

Could you please send me the links of what you're downloading, and your IP to endre@ddfcash.com ? We'll investigate more.

Best regards,
Endre


10-16-09  06:43am

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6
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Reply of ace of aces's Comment

Hi,

The use of download managers is allowed. A few weeks ago the number of simultaneous threads was limited too much. We changed this settings after your report, so that shouldn't be a problem anymore!

If your download manager doesn't work at all, please try a newer one, that integrates into the browser! Some old download managers don't have this feature, and won't be able to download from our sites.

I can personally vouch for the DownThemAll! Firefox extension, as I use it myself. Some other members reported it to be working on our sites as well.
https://addons.mozilla.org/en-US/firefox/addon/201

Getright and Flashget should work too.



As for the European speed problems, they only happen for a few certain ISPs, it's not by all means whole Europe. We're located in Europe too, and I get almost 4 mbyte/s from home.

We're always working on fixing speeds for those who're having problems. If you have slow speeds, please send an email to support@ddfprod.com with your IP address and a traceroute of www.ddfprod.com if possible.

Best regards,
Endre


10-15-09  07:56am

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Reply of xbigvmanx's Review

Hi,

First of all, I apologize.
We are looking into this. It is not permanent, nor a global thing. Our office is in Europe too, and we get maximum download speeds, and I also get the same from my home.

It is more like custom routing issues between specific ISPs. I hope that it gets solved soon.

Thank you for your patience,
Endre


09-03-09  05:20am

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Reply of Drooler's Reply

Certainly! August is usually a slow month at DDF. Expect to see same amazing new sets in September. :)

Best regards,
Endre


08-15-09  05:50am

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Reply of zzzins's Comment

Hi zzzzins,

This only applies to the backstage vids. Unfortunately we only have them in such quality.
After the backstage vids are done, we will be back to the original quality.. if not better! :-)

Best regards,
Endre
DDF Productions


08-14-09  05:07am

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Reply of zzzins's Reply

Rollback is gone for good now.
Hopefully it won't take long to fix this!

Best regards,
Endre


07-07-09  05:06am

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Reply of zzzins's Reply

Hi zzzins,

Thank you for your report.
We are working to solve this problem!

Best regards,
Endre


07-07-09  04:03am

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Reply of zzzins's Comment

Hi,

Using download managers is still allowed!

FDM must be an older app that is unable to export the sessions from the browser. You should consider trying a different util. :)

I can personally vouch for the DownThemAll! Firefox extension, as I use it myself.
https://addons.mozilla.org/en-US/firefox/addon/201


Some other download managers that could be worth checking out:
- Flashget ( http://www.flashget.com/ )
- Getright ( http://getright.com/ )
- Flashgot Firefox Extension ( http://flashgot.net )


The design is a matter of taste of course, but the new layout has some new features like clickable keywords, integrated archives, and a proper search function.

Best regards,
Endre


07-03-09  10:23am

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Reply of Denner's Comment

Hi,

The ALS Scan - 1By-Day bonus sets exchange was finished last week.

Starting today, we add original 1By-Day sets again on Saturdays!

Best regards,
Endre


06-20-09  07:46am

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14
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Reply of Drooler's Reply

Hi,

Thanks for the info about the wrong ZIP filenames. It was simply because the same ZIP program that created the packages was used. The problem has been corrected.

As for Windows blocking the ZIPs, that really is a Windows issue. Have you managed to solve it? Maybe it is worth looking at options in your Antivirus/Unpacker program.

Best regards,
Endre


01-19-09  03:06pm

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Reply of PinkPanther's Comment

Glad you like it.
Actually it is 7 sites, not 6 - HouseOfTaboo.com is also included!
Enjoy!


12-21-08  09:08am

Reply
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Reply of PinkPanther's Comment

Some better bargains are still going to happen. The Euro Girls on Girls one was just an extra one - some people seem to like it anyway.

So keep checking! :)


11-11-08  12:02pm

Reply
17
Visit DDF Busty

DDF Busty
(0)
Reply of wildstar's Reply

Hi,

We allow the usage of download managers. I do not know Download Express. But generally for download managers, you need to use one that integrates into your browser. Copy pasting addresses to an outside program will not work!

I just tested DDF Busty with the download manager I use - the DownThemAll extension for Firefox. I right clicked the movie file, selected "Save link with DownThemAll", and the download started without any problems.

Can you do something similar using your download manager?

Best regards,
Endre
DDF Productions


08-16-09  11:08am

Reply
18
Visit DDF Busty

DDF Busty
(0)
Reply of Monahan's Comment

Yes, this is correct.

The memberships sold in August are all non-recurring. So after they run out, they won't rebill!

Have fun with the network memberships! :)

Best regards,
Endre
DDF Productions


08-10-09  04:46am

Reply
19
Visit DDF Network

DDF Network
(6)
Reply of Cybertoad's Reply

Hi Again CyberToad, and thanks for your in-depth review and answers to our questions.

- All the Points you make are quite Valid and the items regarding Cancellation and Customer Service will be Investigated. For the record, we have thousands of Happy Customers each month, and it is very rare that we get complaints about the Cancellation Process, but I will definitely look into that personally, as well as the Download Speeds.

- As far as communications were working on Much better comms of benefits for Members....Coming very soon,

- Search....I'll have tech check that out as well though ive checked Personally, and yes sometimes unrelated items may appear, but for the most part, our search has more options then most other sites provide.

- Firefox....though if you have some definitive pages which you were stuck on....if you could send those to me via email could speed up the process :)

Really thanks for your feedback....always helps to get our users view so we can continually improve, and thats exactly what we plan to do in the coming months. Stay tuned!


06-30-14  08:39am

Reply
20
Visit DDF Network

DDF Network
(6)
Reply of Cybertoad's Review

Thanks for your review, we appreciate it :) Wanted to go over a few of the Cons to understand them better and resolve them for the future if you don't mind.

Cons :
1/2 the inventory is old to very old.

Well this is the nature of having a site which stems back from 1999. We are looking into the possibilities of Remastering all the old content...but it is arduous, and with over 20 new releases each week....main focus is on New content, old content is more of a Bonus.

Navigation is inconsistent.

Should be pretty straight forward right now. Would you mind explaining a bit further?

Piss poor search never worked.

Some examples of what didn't work? There are many options for search, including a Free Search, and advanced search feature, both for sets, and models, as well as story text, but we would love to know whats not working on your end.

Slow downloads

This should be pretty good now compared to the past however it does also depend on your DL Speed. Example of DL Speed compared to Filesize?

Difficult cancellation

We have a cancel membership button inside the My Profile sector and at the Footer of each page on the site. What problems did you encounter? My email is always open, any feedback from a Member having problems, including cancellation is resolved very quickly. Marketing.ddf@Gmail.com

Download format varies allot even during same time frame.

This should not be. Only in Old sets, Prior to 2011 as technologies were different back then. Can you provide me with an example?

Not all movies have picture.

Some sets are Video only and are clearly Marked on the Cover Image.


06-30-14  01:45am

Reply
21
Visit DDF Network

DDF Network
(6)
Reply of Monahan's Comment

Hello Monahan,

Thanks for bringing that to our attention. However I just checked and the link is still active with the Discount Pricing. Thats a continuous Price at the moment for TBP. Could you make sure your cookies are cleared and try again? If the problem persists do let me know, otherwise would be great if you can update on PornUsers. Much appreciated!


03-04-14  01:26am

Reply
22
Visit DDF Network

DDF Network
(6)
Reply of Monahan's Reply

Hello Monahan,

Thanks for the reply. Yeah were implementing the proper labeling for Dl's this week, and the good news is that it will be active on all updates. IT managed to find the solution, quite happy about that! Also the Cover will have a separate link for Download. This will all be updated with the new Set Page. It's complete, were just running some tests in the next couple days before release. I will Ping you here once it's up. Thanks guys and have a great week!


03-03-14  06:40am

Reply
23
Visit DDF Network

DDF Network
(6)
Reply of Schirm's Comment

Hello Schirm,

Marketing Manager here at DDF. Thank you for posting this. Actually gave me some ammunition for something Ive wanted to have done for some time now. You are absolutely correct, for the collectors out there, the download Process and name of files has not been the best.

We recently redesigned our Scene Page, and it will be rolled out by the end of this week - Much Cleaner with Built in Player. In the Original plan I had a Tab which displayed the story and had the ability to download the full Size DayPic/Cover, but while on holiday a decision was made to remove it. I also asked to have the files named to that of the actual scene. IT told me that This is supported for content sent out from our servers. However content on CDN does not work the same way and they are working on a solution for that problem. I plan to follow up on this until its done because I believe it is a necessary evolution.

You can also count on the Full Size Day pic being implemented on the download of videos or somewhere else on the scene page. I'll make sure it happens. Your email validates my point, so thank you!


02-17-14  02:08am

Reply
24
Visit DDF Network

DDF Network
(6)
Reply of PinkPanther's Comment

Hello Pink Panther,

Thanks for reporting that and for checking out our network. Have you tried customer service or checking directly with myself? Always available to troubleshoot and see why a member is having any kind of problems. I assure you that those download speeds are not our standard. Otherwise we would be out of business. I do agree that here and there, we receive a complaint about speeds, and when that occurs we get our IT team to work with the member and pinpoint the problem. It's something thats at the top of our list to improve on a regular basis and give our members a pleasurable experience. We also compare with the Top sites often, and we have found that depending on day of week, and time of day, even some of the Top sites out there tend to lag.

We recently had many new site updates, a new Model Page which will launch by Friday, and a new Scene page which will launch very shortly afterwards. On the new scene/video page you will now have options for DL and streaming to optimize the experience, and we are on our hosting providers regularly to make sure were getting optimized speeds. Trust me, if there is a global problem then we will be the first ones to say...No Good, and remedy that as quickly as possible.

If your still having problems, please contact me. We can narrow down the problem, and comp you for your time. Cheers.

Paul aka Ace - webmaster@ddfcash.com


12-12-13  01:11am

Reply
25
Visit DDF Network

DDF Network
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Reply of Monahan's Reply

Hello Monahan,

Thank you for your Positive comments. We really appreciate that! I just wanted to let you know that our yearly Price has dropped dramatically since you last utilized this option. It was $269.99 in the past, but now we have lowered the Network Price to $149.99, and all of the single sites are $119.99. Much more affordable :) For the Network that Breaks down to $12.50 per month for 20 + Exclusive Updates each week. Less then 50 cents a day for 4 Movies per day. Pretty Sweet Deal! Hope you will come back to us soon and enjoy your week!

Best--Ace


07-22-13  01:54am


*Message rows highlighted in light orange are replies to replies.

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