Thanks for reporting that and for checking out our network. Have you tried customer service or checking directly with myself? Always available to troubleshoot and see why a member is having any kind of problems. I assure you that those download speeds are not our standard. Otherwise we would be out of business. I do agree that here and there, we receive a complaint about speeds, and when that occurs we get our IT team to work with the member and pinpoint the problem. It's something thats at the top of our list to improve on a regular basis and give our members a pleasurable experience. We also compare with the Top sites often, and we have found that depending on day of week, and time of day, even some of the Top sites out there tend to lag.
We recently had many new site updates, a new Model Page which will launch by Friday, and a new Scene page which will launch very shortly afterwards. On the new scene/video page you will now have options for DL and streaming to optimize the experience, and we are on our hosting providers regularly to make sure were getting optimized speeds. Trust me, if there is a global problem then we will be the first ones to say...No Good, and remedy that as quickly as possible.
If your still having problems, please contact me. We can narrow down the problem, and comp you for your time. Cheers.
Thank you for your Positive comments. We really appreciate that! I just wanted to let you know that our yearly Price has dropped dramatically since you last utilized this option. It was $269.99 in the past, but now we have lowered the Network Price to $149.99, and all of the single sites are $119.99. Much more affordable :) For the Network that Breaks down to $12.50 per month for 20 + Exclusive Updates each week. Less then 50 cents a day for 4 Movies per day. Pretty Sweet Deal! Hope you will come back to us soon and enjoy your week!
Just a quick reply to your comment. The 2Day Trial information on the previous email is incorrect. It's a 2 Day Trial and a customer has 48Hours to cancel it. It's exactly that, a 2 Day Trial. I will be communicating with Support today to make sure that is very clear. I'm not sure where that information as retrieved, but it is not written anywhere on our sites that someone must cancel the 2 Day-Trial, 2 days before it ends. That would make no sense at all.
Though I cant speak for the thousands or millions of Small sites out there who may or may not be into trickery, I guarantee you that it is not our method of workmanship here. Our communication is always open. Cheers.
We appreciate your feedback, though your tone should not be pointed to all the Adult companies out there, and even calling PU/TBP weak? What is that? To me that just doesnt show much of a reputable character on your behalf, to be honest with you, while were all being honest here. The work it takes to run a Premium Site with all of its many variables is immense, and in this day and age with Piracy, it's a constant battle just to break even. We, and I speak for all Top-Notch Adult companies out there who have put their Souls into the work are not out to Destroy our reputations with cheating tactics, we understand the customer is umber 1, however, evolution of Products and the way they are presented to consumers must all be taken into consideration to survive in this landscape.
Those Cross-sales that you hate so much are actually something that other consumers enjoy. They get a deal to try something out they may not have tried otherwise, and they enjoy it. If we didnt have consumers actually taking the cross-sale and being happy with the Product they receive, we would not employ it. It's very rare that we have a complaint about them, but when we do, its usually the same individuals, posting on a forum, rather then contacting the webmasters directly to resolve their situations, or customer Service, which in our case i'm sure they would resolve the issues, and if not, my email is always open to resolve issues at either Marketing.email@example.com or firstname.lastname@example.org.
Individuals spreading their ideas of who we are and how were trying to destroy the Adult World on Forums, I just dont get that. Come on, seriously? Not a reputable Site because of a Cross-Sale thats highly visible? Most definitely a Joke. Weve been around for over a decade, and we are very reputable with open communication for everyone.
Thank you for Posting this. I assure you, it is not out intentions to rip anyone off. Were not a fly by night company who has just appeared and looking to squeeze every dollar out of our customers. We are one of the largest Adult Production studios in Europe, if not the largest, so where would that leave of us if we got into the practice of ripping people off. Doesn't make any sense.
I assure you that if this is truly the case, that you will be refunded. The Pre-check Cross -sale we have on our exit page is quite a visible one. True, I dont like the idea that it is cross-checked either, but I know as a personal consumer myself that before I click submit for a payment, I check pretty closely, and this Cross-sale is not hidden in anyway.
Furthermore, im sure if you mentioned to the team at Gamma Support, they would make things right as they are also a very reputable company, and looking to tarnish their image. Please send me an email at Marketing.email@example.com and I will make sure all of this is handled. Apologies for your experience. It's rare that we have a situation like this. And for the record, the 2 Day-Trial is exactly that. You can cancel anytime within that 48Hours and you should not be charged, so I will look into that as well. Cheers.
Thansk for your feedback. I would put that under the 2 Day Free Trial if it were accurate, but its not. You should be able to cancel at anytime within the 48hours of the Trial without being Billed. If this is not the case for anyone, please let me know and also who you were in contact with in Support, because it shouldnt be any other way. And actually if you message me at firstname.lastname@example.org and send me your member details - I will personally see that you get access to DDF Network. Have a good day!
Thanks for your detailed comment as well. Much appreciated. We totally understand regarding the cross sell on our site. Unfortunately is something that has been working quite well with minimal negative impact, though I have forwarded your comment to our team at Gammae to see if there any other alternatives for using these kind of cross sales.
The only thing I disagree with is that its trickery, or hidden. The cross sale is in plan site, and can easily be unchecked. Personally, if it was hidden, I wouldnt like that either., but its quite obvious were it is positioned on the Join Form.
Thank you though for your honest opinion. The last time someone brought this up I also mentioned it to Gammae, so we'll see what happens, but int he meantime, the other thing is that we have 24 hour customer service at www.ddfsupport.com, and if anyone problems are not resolved there, please always feel free to drop me a line at - email@example.com, and I will make sure its resolved. Have a great day!
Actually, all you have to do in most cases, is contact the webmasters of the sites. Easy Peezy. They dont want bad business, if they are in good business. We have been around for a long time, and were not out to rip anyone off. It bothers me that users can so easily write damaging comments that are not credible at all. If you do your homework when your shopping for quality Porn, you would check out multiple review sites, such as Porn Users, Rabbits Reviews, Pornadept, etc, and see what you get for your money.
Recently we have dropped our Prices tremendously, and when you think about what you actually get for your money, were the ones actually being ripped off. You can Download Full HD Exclusive, quality movies and Photos that took alot of time and hardwork, with amazing women fulfilling fantasies on a regular basis. Plus Archives with so much Porn that I dont care how horny a customer is, they would be challenged to watch it all. Thats my two cents. Were not ripping anyone off. Happy Surfing!
DDF Network is the the Site you must Join to have access to all 13 of our websites. It doesnt state anywhere on Hands on Hardcore that it is a Network of sites, so we apologize for the confusion there.
However, Hands on Hardcore does now have 3 Exclusive Updates Per week, and will be seeing some more action real soon. We are also in the Process of Building a DDF Style Hardcore Portal, with only Hardcore content. So if someone only wants Hardcore Action, its still a great deal. Cheers.
Sorry, but you are completely incorrect on that Point. Its a 2 Day Free Trial, and states very clearly that it will Rebill into a Monthly Membership. A customer can Cancel at anytime within the 48 Hours if they do not like the Product. As in all other Membership sites. credit card or billing details are acquired to make the transition into membership as smooth as possible. If we were to just give away 2 Days without acquiring billing details, well that wouldnt be smart business.
Could I ask you specifically, what kind of Lingo would you prefer to have underneath the 2 Day Free Trial to make it more clear, without jumbling up the Join Page with a bunch of words? I ask that sincerely as we are always looking for ways to improve, as you will see in the Phase 1 Relaunch of DDF Network tomorrow.
Thanks for your feedback, but we have been in the industry far too long to start being deceptive. We offer High Quality content, at a pretty good deal, ad we stand by that. Cheers.
Thanks for posting this! Yes we now have a standard 2 Day Free Trial for all of our sites, renewing into monthly membership. Good way to get in their and see all the great content before purchasing a membership. Fresh new Site Redesign is right around the corner, nice time to get in on the action :)
Thank you for your feedback. Yes it is true, our Euro Teen Erotica site is not the most updated site in our Network, but we do try to put very Quality content up there, whether it is Purchased or filmed in our Studios. We will be relaunching the site in the coming months and are now working ideas regarding the content. The Best deal is by far the Network, as you get an enormous amount of content and 50 + Exclusive Updates per Month.
We have also recently dropped the Yearly fee of the Network to $149.99 from $269.99....Quite the deal for what you get.
Ace from DDF Here. Thanks for the feedback, it is very much appreciated. We understand your frustrations with some recycled content. It is definitely something that we do not intentionally do. Unfortunately in this business, Actors and Actresses call in sick from time to time and sometimes just cancel and dont show up for shoots. On a good day were able to scramble and have an agency send a replacement, but it doesnt always happen. So unfortunately we need to recycle because of this at times.
Sites like Hairy Twatter are quite small, and content is increasing, but the biggest Value of these smaller sites is within the Network and not as stand alone. Were in the process of a full Network redesign, and all the sites within, plus an adjustment in pricing. Were hoping to launch that in 2 to 3 months, but in the meantime we are making some small updates, and refreshing those old Banners and images will be part of that. We hope you will keep coming back to check out all the new stuff were working on, and continue to give us feedback on how we can improve.
Thanks for checkin in. Ive been informed by Gammae that these issues have been tested and addressed. I know they are doing the best they can to keep customer satisfaction at the highest level. Feel free to contact me directly as well if you do have any kind of issues, and I will respond to remedy the problem as fast as I can for you. Thanks again and have a great weekend.
Thanks for bringing this to our attention, though in the future, we have a new and very streamlined Customer Support Powered by Gamma Entertainment. If you click on any of the Support or Cancellation buttons on our website you will be directed to www.ddfsupport.com, where you have a streamlined set of choices for Support- Feedback - Cancellation. Probably one of the best in the Industry.
Sure, you may be offered another Product, but from personal experience, just about every Company out there these days does something similar and hopes that they can entice a customer who is leaving into finding something else they may like. Your never forced to accept.
Were not trying to trick you, or steal your money. Weve been in business for over 15 years, and we dont intentionally do bad things to get negative feedback or a tarnished reputation. You cant please everyone, but we do our best, and are continuously striving to appease the vast majority.
When you sign a contract, you Cross all your T's and dot all your i's, same when getting a membership, always look closely before you decide your going to accept an agreement. There is nothing hidden. Everything is in plan site.
If you cant reach support by Phone, there is a 24 hour livechat 7 days a week and an online ticketing system. Many ways to get in touch.
I apologize for your problems trying to cancel. We recently gravitated all of our Support to Gamma...using the Contact us or Support link should take you to www.ddfsupport.com which has many options for our customers including cancellation. This is the first ive heard of such a problem. The process is supposed to be easier for our customers, not more difficult. If you dont mind I am going to copy and paste your message and send it straight to the director of Gamma. I would like to get to the bottom of this problem so that it doesnt happen again. If you dont mind, could you email me at firstname.lastname@example.org. I'd like to see what I can do to make this right for you.
Thanks Denners! Weve been working on finding talents yet undiscovered, one of our new Projects, and we have a slew of them coming soon. Thanks for your continued fanship. I also just sent an email to Gamma and they promised me that they will simplify the cancellation process. Regarding the email confirmation from DDF with User and PAss after joining, I checked in NATS, and its all setup to generate when the confirmation from the biller goes through. I will sign up myself tomorrow and see that its working properly, and if not, it will be fixed. So thank you Very much for bringing this to our attention and have a rockin week ahead!
Thanks for the positive compliments Elephant, much appreciated! Yes we are working hard and fine tuning a Super Sweet design for all the sites with much more interactivity with the site as well as our models. We will definitely have some Christmas specials coming soon, and affiliates are rolling out a 2 Day Free Promo with 25% discount on monthly recur for life of membership. We hope to see you as a member soon!
In the future we plan to Re-Do all sets which have stunning models, or are particularly often requested. Currently I dont believe we have the resources for that unfortunately though as our main focus is bringing all of our sites into the future in terms of look, content, and member interface. Moving forward we just want to have the Best quality of FULL HD available, and focusing on creating more unique sets and scenarios.
Thanks for your very detailed message! I really appreciate the insite on the billing Procedure. Im going to bring that up today with management. My feeling personally since I have been here is that the whole billing procedure, look and feel must change. Recently a decision was made to have our Billing go through Gammae, in the hopes that things would run smoother. They also do our retention, so thats why you see these new changes.
I will bring these other issues up Asap, and you can bet that once the new designs roll out in a couple months....these problems will be completely ironed out, if not before.
Were making a lot of improvements...we hope you can bare with us on the growing pains :)
Thanks for the nice compliment on the site though and always feel free to reach out. If I get your email...I will definitely respond.
Yes.....Most websites these days realize that customer retention is an important aspect of running a business, and so of course, we try our best to keep a customer around longer. We encourage feedback, and we are doing our best to improve everything we can....including quicker response to emails.
I am sorry you are experiencing this problem, but we have recently streamlined things ( And are further streamlining things with completely new Design and much friendlier navigation coming soon! ) with a dedicated Support website powered by Gammae. If youi click on Support in the navigation tab you will be taken to www.ddfsupport.com and you should have smooth sailing from there. It could take 24hours response for a cancellation, but you shouldnt have the problems your mentioning here.
Im not sure exactly what your mentioning throughout the rest of your comment in regards to :
7 choices of billing co. and all of the DDF-sites to choose from - none of them worked - and it took a hell of a time to go through all.
But I will check with IT guys as this is the first report of this kind of issue.
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