Hi Again CyberToad, and thanks for your in-depth review and answers to our questions.
- All the Points you make are quite Valid and the items regarding Cancellation and Customer Service will be Investigated. For the record, we have thousands of Happy Customers each month, and it is very rare that we get complaints about the Cancellation Process, but I will definitely look into that personally, as well as the Download Speeds.
- As far as communications were working on Much better comms of benefits for Members....Coming very soon,
- Search....I'll have tech check that out as well though ive checked Personally, and yes sometimes unrelated items may appear, but for the most part, our search has more options then most other sites provide.
- Firefox....though if you have some definitive pages which you were stuck on....if you could send those to me via email could speed up the process :)
Really thanks for your feedback....always helps to get our users view so we can continually improve, and thats exactly what we plan to do in the coming months. Stay tuned!
Thanks for your review, we appreciate it :) Wanted to go over a few of the Cons to understand them better and resolve them for the future if you don't mind.
1/2 the inventory is old to very old.
Well this is the nature of having a site which stems back from 1999. We are looking into the possibilities of Remastering all the old content...but it is arduous, and with over 20 new releases each week....main focus is on New content, old content is more of a Bonus.
Navigation is inconsistent.
Should be pretty straight forward right now. Would you mind explaining a bit further?
Piss poor search never worked.
Some examples of what didn't work? There are many options for search, including a Free Search, and advanced search feature, both for sets, and models, as well as story text, but we would love to know whats not working on your end.
This should be pretty good now compared to the past however it does also depend on your DL Speed. Example of DL Speed compared to Filesize?
We have a cancel membership button inside the My Profile sector and at the Footer of each page on the site. What problems did you encounter? My email is always open, any feedback from a Member having problems, including cancellation is resolved very quickly. Marketing.ddf@Gmail.com
Download format varies allot even during same time frame.
This should not be. Only in Old sets, Prior to 2011 as technologies were different back then. Can you provide me with an example?
Not all movies have picture.
Some sets are Video only and are clearly Marked on the Cover Image.
Thanks for bringing that to our attention. However I just checked and the link is still active with the Discount Pricing. Thats a continuous Price at the moment for TBP. Could you make sure your cookies are cleared and try again? If the problem persists do let me know, otherwise would be great if you can update on PornUsers. Much appreciated!
Thanks for the reply. Yeah were implementing the proper labeling for Dl's this week, and the good news is that it will be active on all updates. IT managed to find the solution, quite happy about that! Also the Cover will have a separate link for Download. This will all be updated with the new Set Page. It's complete, were just running some tests in the next couple days before release. I will Ping you here once it's up. Thanks guys and have a great week!
Marketing Manager here at DDF. Thank you for posting this. Actually gave me some ammunition for something Ive wanted to have done for some time now. You are absolutely correct, for the collectors out there, the download Process and name of files has not been the best.
We recently redesigned our Scene Page, and it will be rolled out by the end of this week - Much Cleaner with Built in Player. In the Original plan I had a Tab which displayed the story and had the ability to download the full Size DayPic/Cover, but while on holiday a decision was made to remove it. I also asked to have the files named to that of the actual scene. IT told me that This is supported for content sent out from our servers. However content on CDN does not work the same way and they are working on a solution for that problem. I plan to follow up on this until its done because I believe it is a necessary evolution.
You can also count on the Full Size Day pic being implemented on the download of videos or somewhere else on the scene page. I'll make sure it happens. Your email validates my point, so thank you!
Im the Marketing Manager here at DDF Productions, and I commend you for trying to inform the Porn Public about our malicious intents, however all of your information is completely inaccurate, and thats not very nice to write things about a company and try to slander our name without the Pure Facts.
When did we change ownership? Not once since our existence. Shady practices? Sorry, but thats not how we got where we are, and we dont plan to start getting shady now. Whats the sense in that? We want our customers to be happy. Did you try reporting this problem to our Customer service or Tech team? There are many reasons why you could be experiencing differential speeds, but I promise you that throttling the speeds to save bandwidth hasnt even crossed our minds. Is our hosting company doing something like that? I doubt it, but if we did find such a thing occurring, we would migrate to someone more reliable. Our content is put up for our customers to watch, and we know how important it is to get the right speeds. We want you happy, not unhappy.
Now do problems occur from time to time. Sure, and when they are reported, we do everything we can to fix them. And if our customers are not happy, we happily refund them if its a valid reason.
And rip our site downloading day and night? Well thats a great confession to the honesty and integrity of your character. Yes, as a member its your privileged to download our content. But from the sound of who you are morally, I'd be quite happy if we never saw you again on any of our sites.
Thanks for reporting that and for checking out our network. Have you tried customer service or checking directly with myself? Always available to troubleshoot and see why a member is having any kind of problems. I assure you that those download speeds are not our standard. Otherwise we would be out of business. I do agree that here and there, we receive a complaint about speeds, and when that occurs we get our IT team to work with the member and pinpoint the problem. It's something thats at the top of our list to improve on a regular basis and give our members a pleasurable experience. We also compare with the Top sites often, and we have found that depending on day of week, and time of day, even some of the Top sites out there tend to lag.
We recently had many new site updates, a new Model Page which will launch by Friday, and a new Scene page which will launch very shortly afterwards. On the new scene/video page you will now have options for DL and streaming to optimize the experience, and we are on our hosting providers regularly to make sure were getting optimized speeds. Trust me, if there is a global problem then we will be the first ones to say...No Good, and remedy that as quickly as possible.
If your still having problems, please contact me. We can narrow down the problem, and comp you for your time. Cheers.
Thank you for your Positive comments. We really appreciate that! I just wanted to let you know that our yearly Price has dropped dramatically since you last utilized this option. It was $269.99 in the past, but now we have lowered the Network Price to $149.99, and all of the single sites are $119.99. Much more affordable :) For the Network that Breaks down to $12.50 per month for 20 + Exclusive Updates each week. Less then 50 cents a day for 4 Movies per day. Pretty Sweet Deal! Hope you will come back to us soon and enjoy your week!
Just a quick reply to your comment. The 2Day Trial information on the previous email is incorrect. It's a 2 Day Trial and a customer has 48Hours to cancel it. It's exactly that, a 2 Day Trial. I will be communicating with Support today to make sure that is very clear. I'm not sure where that information as retrieved, but it is not written anywhere on our sites that someone must cancel the 2 Day-Trial, 2 days before it ends. That would make no sense at all.
Though I cant speak for the thousands or millions of Small sites out there who may or may not be into trickery, I guarantee you that it is not our method of workmanship here. Our communication is always open. Cheers.
We appreciate your feedback, though your tone should not be pointed to all the Adult companies out there, and even calling PU/TBP weak? What is that? To me that just doesnt show much of a reputable character on your behalf, to be honest with you, while were all being honest here. The work it takes to run a Premium Site with all of its many variables is immense, and in this day and age with Piracy, it's a constant battle just to break even. We, and I speak for all Top-Notch Adult companies out there who have put their Souls into the work are not out to Destroy our reputations with cheating tactics, we understand the customer is umber 1, however, evolution of Products and the way they are presented to consumers must all be taken into consideration to survive in this landscape.
Those Cross-sales that you hate so much are actually something that other consumers enjoy. They get a deal to try something out they may not have tried otherwise, and they enjoy it. If we didnt have consumers actually taking the cross-sale and being happy with the Product they receive, we would not employ it. It's very rare that we have a complaint about them, but when we do, its usually the same individuals, posting on a forum, rather then contacting the webmasters directly to resolve their situations, or customer Service, which in our case i'm sure they would resolve the issues, and if not, my email is always open to resolve issues at either Marketing.email@example.com or firstname.lastname@example.org.
Individuals spreading their ideas of who we are and how were trying to destroy the Adult World on Forums, I just dont get that. Come on, seriously? Not a reputable Site because of a Cross-Sale thats highly visible? Most definitely a Joke. Weve been around for over a decade, and we are very reputable with open communication for everyone.
Thank you for Posting this. I assure you, it is not out intentions to rip anyone off. Were not a fly by night company who has just appeared and looking to squeeze every dollar out of our customers. We are one of the largest Adult Production studios in Europe, if not the largest, so where would that leave of us if we got into the practice of ripping people off. Doesn't make any sense.
I assure you that if this is truly the case, that you will be refunded. The Pre-check Cross -sale we have on our exit page is quite a visible one. True, I dont like the idea that it is cross-checked either, but I know as a personal consumer myself that before I click submit for a payment, I check pretty closely, and this Cross-sale is not hidden in anyway.
Furthermore, im sure if you mentioned to the team at Gamma Support, they would make things right as they are also a very reputable company, and looking to tarnish their image. Please send me an email at Marketing.email@example.com and I will make sure all of this is handled. Apologies for your experience. It's rare that we have a situation like this. And for the record, the 2 Day-Trial is exactly that. You can cancel anytime within that 48Hours and you should not be charged, so I will look into that as well. Cheers.
Thansk for your feedback. I would put that under the 2 Day Free Trial if it were accurate, but its not. You should be able to cancel at anytime within the 48hours of the Trial without being Billed. If this is not the case for anyone, please let me know and also who you were in contact with in Support, because it shouldnt be any other way. And actually if you message me at firstname.lastname@example.org and send me your member details - I will personally see that you get access to DDF Network. Have a good day!
Thanks for your detailed comment as well. Much appreciated. We totally understand regarding the cross sell on our site. Unfortunately is something that has been working quite well with minimal negative impact, though I have forwarded your comment to our team at Gammae to see if there any other alternatives for using these kind of cross sales.
The only thing I disagree with is that its trickery, or hidden. The cross sale is in plan site, and can easily be unchecked. Personally, if it was hidden, I wouldnt like that either., but its quite obvious were it is positioned on the Join Form.
Thank you though for your honest opinion. The last time someone brought this up I also mentioned it to Gammae, so we'll see what happens, but int he meantime, the other thing is that we have 24 hour customer service at www.ddfsupport.com, and if anyone problems are not resolved there, please always feel free to drop me a line at - email@example.com, and I will make sure its resolved. Have a great day!
Actually, all you have to do in most cases, is contact the webmasters of the sites. Easy Peezy. They dont want bad business, if they are in good business. We have been around for a long time, and were not out to rip anyone off. It bothers me that users can so easily write damaging comments that are not credible at all. If you do your homework when your shopping for quality Porn, you would check out multiple review sites, such as Porn Users, Rabbits Reviews, Pornadept, etc, and see what you get for your money.
Recently we have dropped our Prices tremendously, and when you think about what you actually get for your money, were the ones actually being ripped off. You can Download Full HD Exclusive, quality movies and Photos that took alot of time and hardwork, with amazing women fulfilling fantasies on a regular basis. Plus Archives with so much Porn that I dont care how horny a customer is, they would be challenged to watch it all. Thats my two cents. Were not ripping anyone off. Happy Surfing!
DDF Network is the the Site you must Join to have access to all 13 of our websites. It doesnt state anywhere on Hands on Hardcore that it is a Network of sites, so we apologize for the confusion there.
However, Hands on Hardcore does now have 3 Exclusive Updates Per week, and will be seeing some more action real soon. We are also in the Process of Building a DDF Style Hardcore Portal, with only Hardcore content. So if someone only wants Hardcore Action, its still a great deal. Cheers.
Sorry, but you are completely incorrect on that Point. Its a 2 Day Free Trial, and states very clearly that it will Rebill into a Monthly Membership. A customer can Cancel at anytime within the 48 Hours if they do not like the Product. As in all other Membership sites. credit card or billing details are acquired to make the transition into membership as smooth as possible. If we were to just give away 2 Days without acquiring billing details, well that wouldnt be smart business.
Could I ask you specifically, what kind of Lingo would you prefer to have underneath the 2 Day Free Trial to make it more clear, without jumbling up the Join Page with a bunch of words? I ask that sincerely as we are always looking for ways to improve, as you will see in the Phase 1 Relaunch of DDF Network tomorrow.
Thanks for your feedback, but we have been in the industry far too long to start being deceptive. We offer High Quality content, at a pretty good deal, ad we stand by that. Cheers.
Thanks for posting this! Yes we now have a standard 2 Day Free Trial for all of our sites, renewing into monthly membership. Good way to get in their and see all the great content before purchasing a membership. Fresh new Site Redesign is right around the corner, nice time to get in on the action :)
Thank you for your feedback. Yes it is true, our Euro Teen Erotica site is not the most updated site in our Network, but we do try to put very Quality content up there, whether it is Purchased or filmed in our Studios. We will be relaunching the site in the coming months and are now working ideas regarding the content. The Best deal is by far the Network, as you get an enormous amount of content and 50 + Exclusive Updates per Month.
We have also recently dropped the Yearly fee of the Network to $149.99 from $269.99....Quite the deal for what you get.
Ace from DDF Here. Thanks for the feedback, it is very much appreciated. We understand your frustrations with some recycled content. It is definitely something that we do not intentionally do. Unfortunately in this business, Actors and Actresses call in sick from time to time and sometimes just cancel and dont show up for shoots. On a good day were able to scramble and have an agency send a replacement, but it doesnt always happen. So unfortunately we need to recycle because of this at times.
Sites like Hairy Twatter are quite small, and content is increasing, but the biggest Value of these smaller sites is within the Network and not as stand alone. Were in the process of a full Network redesign, and all the sites within, plus an adjustment in pricing. Were hoping to launch that in 2 to 3 months, but in the meantime we are making some small updates, and refreshing those old Banners and images will be part of that. We hope you will keep coming back to check out all the new stuff were working on, and continue to give us feedback on how we can improve.
Thanks for checkin in. Ive been informed by Gammae that these issues have been tested and addressed. I know they are doing the best they can to keep customer satisfaction at the highest level. Feel free to contact me directly as well if you do have any kind of issues, and I will respond to remedy the problem as fast as I can for you. Thanks again and have a great weekend.
Thanks for bringing this to our attention, though in the future, we have a new and very streamlined Customer Support Powered by Gamma Entertainment. If you click on any of the Support or Cancellation buttons on our website you will be directed to www.ddfsupport.com, where you have a streamlined set of choices for Support- Feedback - Cancellation. Probably one of the best in the Industry.
Sure, you may be offered another Product, but from personal experience, just about every Company out there these days does something similar and hopes that they can entice a customer who is leaving into finding something else they may like. Your never forced to accept.
Were not trying to trick you, or steal your money. Weve been in business for over 15 years, and we dont intentionally do bad things to get negative feedback or a tarnished reputation. You cant please everyone, but we do our best, and are continuously striving to appease the vast majority.
When you sign a contract, you Cross all your T's and dot all your i's, same when getting a membership, always look closely before you decide your going to accept an agreement. There is nothing hidden. Everything is in plan site.
If you cant reach support by Phone, there is a 24 hour livechat 7 days a week and an online ticketing system. Many ways to get in touch.
I apologize for your problems trying to cancel. We recently gravitated all of our Support to Gamma...using the Contact us or Support link should take you to www.ddfsupport.com which has many options for our customers including cancellation. This is the first ive heard of such a problem. The process is supposed to be easier for our customers, not more difficult. If you dont mind I am going to copy and paste your message and send it straight to the director of Gamma. I would like to get to the bottom of this problem so that it doesnt happen again. If you dont mind, could you email me at firstname.lastname@example.org. I'd like to see what I can do to make this right for you.
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