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Webmaster : Netsirk (25)

View Feedback:   Replies (45)         Other:   Site Feedback (53)   |   Replies Received (29)

Replies Given

Your replies to other users's reviews and comments.
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Type Site Feedback / Review Date
Reply
1
N/A Reply of atrapat's Reply

Hi atrapat,

thank you for your feedback! We appreciate you taking the time to browse through the new features and test them out. The guys worked hard to get this built!

I have taken your comments directly to the project team. They'll take a look and I'll update you on any further improvements.

Email me anytime if you see opportunities for us to improve.

Thanks again,

Kris.


03-17-09  11:39am

Reply
2
Visit Bang My Step Mom

Bang My Step Mom
(0)
Reply of mr smut's Comment

Hi there,

I can confirm the site is still active. Our last update was in December with more planned in the future.

It might be useful to know that this site is available as a Bonus Network Site for members of Porn.com along with 38 others all with some pretty amazing Exclusive content.

Hope that helps.


01-26-09  09:05am

Reply
3
Visit Download Pass

Download Pass
(0)
Reply of messmer's Reply

Hi Messmer,

thanks so much for your very detailed emails earlier this week.

To everyone:

It's very difficult for us to diagnose speed issues with users. Typically someone will login to pornusers and complain about speed, or email me and then never reply again. This doesn't help us figure out what the problem might be, or if there really is a problem. Usually (don't hit me) it's an ISP or routing issue. We try and get in contact with everyone who posts issues and resolve them - we're in the business of happy!

This week Messmer took some time out and tested download speeds for us and provided valuable and specific feedback. You should know he also refused gratuities from me as well so that he can remain objective. You guys are lucky to have him looking out for you.

The result of the testing has been a small network tweak and a big change in download speeds that everyone will benefit from. I invite you to try it out. We're also in the process of a larger upgrade that we hope will boost speeds even further for downloads and streaming.

Have a great weekend everyone and happy surfing,

Kris.


04-24-09  01:01pm

Reply
4
Visit Download Pass

Download Pass
(0)
Reply of spacenick's Comment

Hi spacenick,

We're sorry that you had issues with your download speeds at Downloadpass.com but I can assure you that none of our sites restrict user download speeds in any way.

Did you contact customer support? If you're still a member please let me know your login ID, you can email me through my profile here.

As messmer said, most members can download well over 1mb/s from our sites. Fast download speeds are the norm. Porn users demand fast downloads and our guys work hard to ensure you guys get it. You are free to download Downloadpass.com's videos (as a member) as fast as your connection allows.

I have asked our tech guys to tell me what our url timeout is so I can answer properly to that. I'll get back to you all as soon as they reply.

Kris


04-09-09  08:22pm

Reply
5
Visit Download Pass

Download Pass
(0)
Reply of proud pervert's Comment

Hi proud pervert,

We're sorry that you were not happy with the access you received. I have looked through the ads on tbp, pornusers, or downloadpass but could not find a reference to an "all access trial".

We are definitely not attempting to trick our users. Porn users are a smart bunch! The trials are designed as "trials" only so you can test out the site. Full-access is granted to full subscribers to the site. When your 3day trial is over you receive full-access as your membership becomes a full subscription. The trial is a slice of the pizza, not the pizza :-)

The monthly subscription price we offer through tbp and pu is an excellent value! Take advantage!

We can all agree that streaming is a highly individual experience. Unfortunately you may have experienced issues with your isp, connection or software. If anyone has issues with streaming on our sites we encourage you to contact our customer support for troubleshooting and help.

stay proud,

Kris


03-16-09  11:36am

Reply
6
Visit Download Pass

Download Pass
(0)
Reply of messmer's Reply

We definitely take customer feedback seriously for all the sites in our network.

They sent me the final proof of the replacement video error screen today. I hope you never see it on our videos but it is going to be very effective. And funny! I'll post a pic and link on the PORN.com blog once it's live.

Happy surfing.

Kris.


02-04-09  04:20pm

Reply
7
Visit Download Pass

Download Pass
(0)
Reply of messmer's Reply

Thanks for saving me time checking that! :-)

02-04-09  12:10pm

Reply
8
Visit Download Pass

Download Pass
(0)
Reply of TrashMan's Reply

Hey TrashMan,

I never noticed that before! I'll forward your comment onto the right people. We're re-encoding a lot of video lately to increase streaming speed/quality and download quality. I'll let the guys know.

To your size questions - most vids are available for download in HD 2048k DivX, 1024 WMV's and 500k MP4's now. Something for everyone!


02-04-09  12:09pm

Reply
9
Visit Download Pass

Download Pass
(0)
Reply of messmer's Review

Thanks for the review messmer,

We really appreciate it when someone takes the time to review our sites. Especially when they've also spent some real time on the site like you have here. I'd like to reply to a few of your points and see if I can help.

Scene link errors happen and we do everything we can to stop them. It's frustrating when you end up in the wrong place. We regret that you encountered these. You can send me an email with some of them if you remember. For next time there is a link just below the download buttons "Having problems with this video? Report the Problem Here", that email goes straight to our Technical Team's inbox where they will fix the problem.

Session Expired errors are actually not what they appear to be. When there is an error with a video it displays a message that says "Session Expired, please reload your browser..." but your logged-in session has not expired, the error message is incorrect. The error is usually in the encoding process and sometimes the user's flash player. We were alerted to this problem just a week ago by a review on this board and the video guy should have a new (accurate, and cool) error message up in the next few days. Sorry for the confusion.

Search filtering is in the works! We have tested our filtering tools on another of our site. It works by filtering search results by category (cumshot,teen etc..) and then by keywords like "police officer" or "glasses". It's pretty sweet and I'll keep you all posted when it's added to downloadpass.com

Sign-in has some extra steps designed to stop password bots. It's a balance between convenience and security. It's come up before in reviews so I'll bring it up with the team this week.

We try and make our cancellation process as simple as the sign-up process. I'm glad that you didn't have any troubles.

Thanks again for the feedback!

Kris


02-04-09  11:54am

Reply
10
Visit Download Pass

Download Pass
(0)
Reply of vavoyeur's Comment

Hi there Vavoyeur,

sorry for the delay in getting to your comment, it's been a crazy season!!

What you're experiencing is an error with the specific videos you're watching. That error doesn't mean that your session has timed out but rather that the video or your system is experiencing an error.

(We're having the error message changed to something more useful right now actually.)

If you hit the "Broken" button underneath the video player you can report a broken video or error anytime.

I hope that helps!

Cheers


01-22-09  02:33pm

Reply
11
Visit Ebony Auditions

Ebony Auditions
(0)
Reply of pornagain's Comment

Hi pornagain,

sorry that you didn't enjoy your time at Ebony Auditions. I'm surprised you didn't find anything to your liking. I just double-checked the material this site comes with. As of today there are:

23,408 Videos
3,979 DVDs
5,129,069 Pictures
130 Bonus Sites

Again, sorry that you didn't enjoy your membership. Others should note elonlybuster's review and the massive amount of material offered for the price when considering this site.

Cheers!


01-26-09  08:59am

Reply
12
Visit Lethal Hardcore

Lethal Hardcore
(1)
Reply of SFguy's Comment

Hi SFGuy,

This is definitely not policy and is out of the ordinary.

Please message me the email address you signed up with so I can look into this (and make sure you get your refund).

Is it possible that someone else (in your house) has your credit card number? We get a large number of calls each week from people who didn't realize a friend/sibling/spouse had used their card.

Send me your email and we'll get it fixed up for you.

Kris


09-02-13  06:52am

Reply
13
Visit Mega Site Pass

Mega Site Pass
(0)
Reply of OneMan's Reply

Hi OneMan,

Again - very sorry that you were disappointed by the temporary files and lack of responses. We are not disputing your review at all.

All that we ask is that people give honest reviews and post their experiences. It helps other users find/avoid sites and prompts webmasters to improve.

I just wanted to clarify that the files you don't like (I don't like them either) are in fact temporary and you caught us at a bad time. With our pants down maybe a little ;-)

Also someone should have replied to your emails. It looks like they went to our customer service provider, I'll follow up with them. There's no excuse for that and it's one of the reasons I publish my email on pornusers - as a backup. We don't want people to ever end up left out in the cold.

I do want to make sure that we have this clear about your downloadporn.com upgrade - it did not work properly. We were not attempting to deceive you in any way.

The upgrade was to grant you full download access like the text said. It's obvious now that this didn't happen the way it was supposed to. We would never charge anyone to upgrade from "streaming only" to "streaming only", that's as absurd as it sounds. You were supposed to get full-download access. Please email me, I'd like to at the very least fix your access.

Sorry your experience left you frustrated.

Kris.


07-23-09  09:09pm

Reply
14
Visit Mega Site Pass

Mega Site Pass
(0)
Reply of OneMan's Review

Hi OneMan,

I'm sorry that you had a poor experience on our site. Please email me kris@porn.com so I can help you.

I want to address a few of the issues you brought up in your review - the HD videos, emailing the owner, and the Upgrade.

We're in the process of upgrading our high-def videos, and unfortunately that means that some H264 encoded MP4 files are being used in place of the HD files while they're being processed. These files are not distorted - try using Quicktime or VLC player and they will work fine. The sites we have listed as "HD" or "Bonus", "Exclusive" etc... will be re-encoded first so if you're a member watch for those this weekend/next-week.

I'm not sure who you emailed but please email me directly and let me know how I can help. It sounds like there was a problem with your upgrade - it should have allowed you to download, and I can check/fix your login if you let me.

I'm sorry that the upgrade offer confused you on Megasitepass.com, we certainly were not attempting to trick you.

The membership you originally purchased did not include downloading full videos.

From your comment it sounds like you went to the DVD page, which displays an offer in large letters "FULL DVD ACCESS IS YOURS FOR JUST $X.XX PER MONTH", there are some details about what access is granted and below there is a large button that says "CLICK HERE FOR FULL DVD ACCESS"

When a customer clicks for "FULL DVD ACCESS" they are accepting our offer of enhanced access for an additional cost.

From your comment you didn't receive download access which is unfortunate and I can imagine quite frustrating!

Again, please email me kris@porn.com and I will do what I can to help.

Cheers,

Kris.


07-23-09  12:11pm

Reply
15
Visit Mega Site Pass

Mega Site Pass
(0)
Reply of OneMan's Comment

Hi OneMan,

I'm sorry that the upgrade offer confused you on Megasitepass.com, we certainly were not attempting to trick you.

The membership you originally purchased did not include downloading full videos.

From your comment it sounds like you went to the DVD page, which displays an offer in large letters "FULL DVD ACCESS IS YOURS FOR JUST $X.XX PER MONTH", there are some details about what access is granted and below there is a large button that says "CLICK HERE FOR FULL DVD ACCESS"

When a customer clicks for "FULL DVD ACCESS" they are accepting our offer of enhanced access for an additional cost.

From your comment you didn't receive download access which is unfortunate and I can imagine quite frustrating!

You are clearly unhappy with the result of this so please email me and I can try and help you out - kris@porn.com

Kris.

PS: I'll post this on the review you left as well.


07-23-09  12:03pm

Reply
16
Visit Porn.com

Porn.com
(0)
Reply of yadayada321's Comment

I looked into this and there was an issue with one of the servers delivering the streaming porn goodness. It's been fixed and measures taken to ensure the same problem can't happen again.

Sorry anyone for the inconvenience, email me if you are a member and saw these errors and this bothered you.

Kris.


03-22-10  01:52pm

Reply
17
Visit Porn.com

Porn.com
(0)
Reply of yadayada321's Review

Hi yadayada321,

thanks for the review!

A few of your points are actually straight-up errors and I'd love to know where you saw them. Error messages, incorrect video sizes, incorrect video format etc... are all things we can easily fix if we know where they happened. Shoot me an email at kris@porn.com if you experience this again and I'll get our guys to fix it up.

Cheers,

Kris.


03-22-10  12:42pm

Reply
18
Visit Porn.com

Porn.com
(0)
Reply of yadayada321's Comment

Hi yadayada321,

I'm sorry you're having trouble viewing videos. Can you send me an email to kris@porn.com ?

I am not seeing any errors on the videos. Please send me a link to one that errors for you and your userid so I can test it over here.

If something is wrong you can be sure we'll fix it right away.

Kris.


03-22-10  12:13pm

Reply
19
Visit Porn.com

Porn.com
(0)
Reply of dracken's Reply

Hey I'm glad I could be of use!

We take our customer support very seriously. In late August we brought all our customer support in-house to give our members the attention they deserve. No member is ever ignored.

Enjoy!

Kris.


11-10-09  02:12pm

Reply
20
Visit Porn.com

Porn.com
(0)
Reply of rome476's Reply

That's weird, I haven't been getting updates lately!

There was an issue that day with the DVD quality downloads but we fixed it up quick and it's rock-and-roll as usual now.

Sorry for the inconvenience! (and the slow response)

Kris.


11-02-09  12:23pm

Reply
21
Visit Porn.com

Porn.com
(0)
Reply of Belthazar's Reply

Hi Belthazar,

We've one-upped the old AVI files and replaced them with HQ WMV files. They're excellent quality and look great on a big screen or a TV.

Happy Surfing,

Kris


09-23-09  10:06am

Reply
22
Visit Porn.com

Porn.com
(0)
Reply of bamboostate's Comment

Hi bamboostate,

welcome to pornusers!

Thanks for the heads up on the screencaps. I have noticed that some of them were in need of attention in the last few days and they are being re-added. We also had a few users report them to us (one of them must have been you!) and they will get fixed. I will get out my matches and light a fire under the tech guys.

This is definitely not an adult site where the members are ignored ;-)

Kris


07-25-09  01:45pm

Reply
23
Visit Porn.com

Porn.com
(0)
Reply of james4096's Reply

Hi james4096,

Thanks for your post. And yes, customer service is an area that we're really focusing on this year and we hope to set the bar high for our competitors before the year is out.

I have no intention of picking apart your post. I appreciate that you've taken the time to post a well-thought-out opinion. What you're saying makes complete sense and you're entitled to your point of view.

The other sites you mention are great sites but we all do things a little bit differently. I hope that surfers don't think we're trying to be shady as like I said before - it's certainly not our intent. The best thing about pornusers is that you can read other people's experiences with a site before buying (and you get great discounts!) and make an informed decision.

Thanks again for posting,

Kris.


07-25-09  01:00pm

Reply
24
Visit Porn.com

Porn.com
(0)
Reply of atrapat's Reply

Hi atrapat,

I'm sorry! I didn't mean to ignore you! I sometimes miss posts because I think I already replied, please don't take it personally. My brain is just a little quirky somedays ;-)

I've never seen it where someone signs up to two of our sites before. I made a quick call to our biller and they told me they'd stop you if you tried to sign up twice.

I'll watch out for that double-effect tho. We wouldn't want anyone to fall into that.

Thanks for your feedback!

Kris.


07-23-09  12:29pm

Reply
25
Visit Porn.com

Porn.com
(0)
Reply of james4096's Comment

Hi james4096,

The intent behind displaying overlapping porn content on different site layouts is to satisfy differing porn users' tastes. It is never our intent to trick anyone into signing up to our sites. Unhappy customers cost us money when they cancel and poor reviews cost us new sales. It's in our best interest to make you happy!

We gear different sites towards different types of users. The examples you gave are good ones and we have long-time customers on all three. All three of those sites have different navigational structures, different layout and different video players. Some members of PORN.com would hate surfing porn on Downloadpass.com and members of Downloadpass.com might hate PORN.com

We invite people to check out all of our sites and pick the one that suits you the best - that's what's so great about PORNUSERS.com

We hope that you like one of our sites / designs and become a customer but we have it posted on the wall in the office...

"Different Strokes for Different Folks...."

Happy surfing,

Kris


07-23-09  12:19pm


*Message rows highlighted in light orange are replies to replies.

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