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Webmaster : Brazzers (2)

View Feedback:   Replies (4)         Other:   Site Feedback (1251)   |   Replies Received (2)

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Type Site Feedback / Review Date
Reply
1
Visit Brazzers

Brazzers
(5)
Reply of RagingBuddhist's Reply

LOL

I just realized I called you Ragging a second time...sorry about that!


12-04-07  01:39pm

Reply
2
Visit Brazzers

Brazzers
(5)
Reply of RagingBuddhist's Reply

Hi Ragging Buddhist,

let me answer your points.

1. Paycom is Epoch, they just started solely branding the name Epoch now, we have to make the changes on our end for that.

2. I use Firefox myself all the time, I see the links and they are clickable for me. Also, our programmers mostly work on Firefox as well, so that browser usually rarely has coding problems for us. If things aren't being displayed correctly for you, please take a screenshot of what you are seeing and email it to me, bastone (at) brazzers (dot) com.

Finally, your feedback is very much appreciated. We always take the time to read comments, both negative and positive, and we do so as well in our members areas where our members are free to post comments on every scene and are interacting with each other more and more.

Let me know if you have anymore questions.

Thanks,
Tony Bastone


12-04-07  07:27am

Reply
3
Visit Brazzers

Brazzers
(5)
Reply of RagingBuddhist's Comment

Hi Ragging Buddhist,

I am in charge of the back end of Brazzers Network, which includes billing and members areas. I would like to address you concerns and clarify a few points you brought up.

1. It is fairly easy to cancel your membership with us, if you have any questions, we're easy to reach through support(at)brazzers(dot)com or you can visit our customer service page, www.brazzerssupport.com.

2. 403 error messages are on Epoch pages, not ours. Epoch is one of a few billers we use, if their pages are redirecting, it's a problem on their end, not ours.

3. "No thanks, please cancel my subscription immediately, cancel my membership and remove my access to the site. " For that comment, this is just bad wording used on our end. Even if you cancel, you do have access until your membership is set to expire, which is 30 days including the day of purchase depending on which join option you have chosen. We will have to change this in the near future.

4. We do not make anybody jump through hoops to cancel, we have a very dedicated customer support system in place that answers our members questions in a timely manner. We aim to please our members as much as possible.

If you have any questions, do not hesitate to contact us.

Best Regards,
Tony Bastone
VP Brazzers Entertainment


12-03-07  03:05pm

Reply
4
Visit Movie Box

Movie Box
(0)
Reply of pissed off's Comment

Hey,

my name is Tony and I run that site. Please contact me via email and I will look into this issue for you at bastone@moviebox.com. If our support department did not take care of this situation accordingly please advise me and forward me any email conversation you had with our agents and I will make sure this situation does not occur again.

Sorry for the inconvenience.

Tony


01-09-09  08:01am


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