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Webmaster : SelenaMetArt (11)

View Feedback:   Replies (12)         Other:   Site Feedback (1619)   |   Replies Received (3)

Replies Given

Your replies to other users's reviews and comments.
Shown : 1-12 of 12  

Type Site Feedback / Review Date
Reply
1
Visit ALS Scan

ALS Scan
(1)
Reply of greg909's Comment

Hi,

I wanted to thank you for making us aware of your concerns. We strive to give exceptional customer service in all areas, and the security and safety of our customers is of utmost importance to us.

If you would like to mail our support team, we'd be glad to look into this further for you, and have our technical team work with you if necessary.

What we've found is that adult sites are often targeted URLs for ransomware. The end user is silently infected at another site. Then when the target URL is visited, the trigger is pulled and the ransom aspect of the trojan is activated.

When customers do encounter this on our site, or any site, we encourage them to disable java,(and leave it disabled if possible) and run the free version of Malwarebytes.

If you have specific questions, concerns, or need assistance, please contact us, and we will be glad to help.


11-25-13  12:03pm

Reply
2
Visit ALS Scan

ALS Scan
(1)
Reply of elephant's Comment

I do apologize for that. Our mailers are sent out in waves, and some of the first ones went out with an incorrect link code. Once our Support staff started receiving emails about it, our technical team was notified and the problem fixed.

We do have testing procedures in place, but somehow, this one got by us. :)

If anyone did not get to take advantage of this opportunity and would like to, please email our Support team, and reference this thread. We'll make sure that you are taken care of.


08-20-13  11:44am

Reply
3
Visit Met Art

Met Art
(2)
Reply of lk2fireone's Reply

Sometimes, if a model asks for her sets to be removed, the site will agree. Even though in many cases the site owns the rights to the photosets. I believe they do it out of respect for the model's wishes.

Though it does vary from situation to situation, that is the most frequent reason that content is removed. We try avoid it, yet at times, it is the right thing to do. :)


08-20-13  11:48am

Reply
4
Visit Met Art

Met Art
(2)
Reply of taken4granted's Reply

I wanted to confirm that this was a Comcast related issue, and if anyone is still experiencing downtime to please email our Support team....support at met art.

We do apologize for the inconvenience, and I encourage anyone with any questions about this or any other matter to contact our Support staff. :) They are there to help make your user experience as great as it can be, and to give you information in rare instances like these when there are connectivity issues.


06-20-13  02:06pm

Reply
5
Visit Met Art

Met Art
(2)
Reply of taken4granted's Comment

First, I'd like to apologize for the downtime. It was one of those instances on the Internet when things were truly out of our control. :)

Second, I'd like to reassure you that the situation didn't only apply to you. Multiple customers were affected, and the common thread in them was either being a Comcast customer in certain geographic locations or being a customer of an ISP that leases from or routes through Comcast in those regions. The earliest reports that we received of the issue was late June 13th/early June 14th. It returned to normal functionality on June 18th.

If you have not already, please contact our Support team at support at met art, and reference this thread for more information.


06-20-13  01:59pm

Reply
6
Visit Met Art

Met Art
(2)
Reply of luv lickn clit's Comment

I'm sorry to hear that the tool isn't working for you. I know that it can be frustrating when something doesn't function like we expect it to. Especially when it has to do with your favorite Met-Art models!

Many of our members are using this feature successfully, and we'd be glad to help you troubleshoot the issue. You can reach our support team at support at metart.com for assistance.

When you do, please feel free to point their attention to this thread. We'd love to offer you a free month at one of our sites for the inconvenience you are experiencing. :)


04-01-13  08:01am

Reply
7
Visit Met Art

Met Art
(2)
Reply of lk2fireone's Comment

I wanted to first thank you for your comments not only about MetArt, but about other sites within our network. We truly value the feedback of our members. It helps us grow and maintain our standards of excellence in erotic artistry.

You are absolutely correct. The site does not update 6 times a day every day. Typically, you will find the large updates at the beginning of the month, with 4 daily being the standard. I looked, and there were indeed only 3 updates on January 13, 2013. I don't know what caused that. Most likely, a set was accidentally removed.

I do apologize for that, and would be glad to arrange a free 30 day membership to Erotic Beauty for you for, not only the inconvenience, but for your input. Please contact me with your current username, and I'll take care of that. :) selena@metart.com

I also agree with your last point. We do an incredible amount of updates. Between pictures and videos, a rough count shows 132 updates in January 2013 for MetArt members. That's a lot of beauty to enjoy!

Thank you for your continued support of the MetArt Network. :)


03-01-13  08:26am

Reply
8
Visit Michael Ninn

Michael Ninn
(1)
Reply of lk2fireone's Comment

I agree with PinkPanther. ~smiles~ Personal preference for style certainly comes into play with MichaelNinn.com, as it does with any other site. The partnership truly is a win/win/win...not only for Ninn and MetArt, but for porn aficionados that love his work, and the lovely ladies that are part of helping create his vision.

02-04-13  11:35am

Reply
9
Visit Sex Art

Sex Art
(2)
Reply of elephant's Comment

Hi,

Hopefully one of our members will jump in with some feedback, but in the meantime, I'll be glad to address your questions. :)

The trials are legitimate. They are full access trials, with the same benefits as regular membership.

Depending on the payment processor, you may be able to self cancel. If not, we have Support coverage 7 days a week, and we strive for timely responses.

There are a couple of other things you should know about our current trial system. First, though it does vary depending on which platform your membership processed through, your safest bet is to view it as a 24 hour trial as opposed to calendar days.

The other item I wanted to be clear on is that we do pre-authorize your card upon join. So if the terms of your trial are 1 day free, rebilling at $29.99, then when you sign up, your card is pre-authorized for that amount. If cancelled within the trial period, the hold on the funds is released. If you like the site, and want to continue (we hope that you will!)...then the pre-authorized amount will fully charge at the end of the trial period.

If you don't get more input from other TBP members, and you have any questions, drop our Support team a line. :)


01-31-14  03:26pm

Reply
10
Visit Sex Art

Sex Art
(2)
Reply of Arlen84's Review

I wanted to thank you for your review. We very much appreciate customer feedback, and strive to give an exceptional member experience.

I'm sorry that we didn't meet your expectations in regards to the bitrate. I can tell you that the encoding has recently been bumped to 8000k. We'd love to have you come back and take a look. Feel free to touch bases with our Support staff, asking for Victoria, and referencing this thread. :)

Thanks also to everyone that has commented. Your support and enjoyment of the site means a great deal to us. We have an awesome holiday promotion going on now. So be sure to check your inbox, or drop Support a line for a link.

Happy Holidays from all of us at Metart!


12-20-13  10:24pm

Reply
11
Visit Viv Thomas

Viv Thomas
(0)
Reply of RLane's Reply

You are very welcome. :) If you are already a SexArt member, you can get a free 2 day all-access trial to check it out. If you are logged in at SexArt, look for "More Girls" in the upper right hand corner for our Upgrades area.

Member's area trials are currently free for 2 days, then rebill. You can cancel before they rebill at the biller's website, or you can write our Support staff and they will cancel for you.

If you have any questions, let us know.


08-06-13  07:24pm

Reply
12
Visit Viv Thomas

Viv Thomas
(0)
Reply of Wittyguy's Reply

I just wanted to clarify that the site is not recycling old content.

I do agree that the VivThomas approach is more traditional hardcore than what is found on SexArt. :)

Otherwise, it's a matter of taste, and I love seeing users give feedback and assistance to other users!


07-31-13  12:42pm


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