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Webmaster : Sumom Ltd (9)

View Feedback:   Replies (18)         Other:   Site Feedback (262)   |   Replies Received (14)

Replies Given

Your replies to other users's reviews and comments.
Shown : 1-18 of 18  

Type Site Feedback / Review Date
Reply
1
Visit German Goo Girls

German Goo Girls
(0)
Reply of jimmy455's Comment

Hi,

This matter has been taken care off. Our customer support is much more efficient now and the cancellation in question has been processed.

As always if you have a problem I urge you to email me directly at nicky@eurorevenue.com and I will see to that the matter is being handled ASAP.

Best Regards,
Nicky
GermanGooGirls.com


03-06-14  07:13am

Reply
2
Visit German Goo Girls

German Goo Girls
(0)
Reply of gak68's Comment

Dear Valued Customers,

We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.

The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.

Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.

Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.

If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.

Sincerely,
Nadya
Head of Sales
Sumom Ltd


02-20-14  07:53am

Reply
3
Visit German Goo Girls

German Goo Girls
(0)
Reply of PeTho's Comment

Dear Valued Customers,

We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.

The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.

Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.

Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.

If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.

Sincerely,
Nadya
Head of Sales
Sumom Ltd


02-20-14  07:52am

Reply
4
Visit German Goo Girls

German Goo Girls
(0)
Reply of Baersday's Comment

Dear Valued Customers,

We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.

The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.

Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.

Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.

If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.

Sincerely,
Nadya
Head of Sales
Sumom Ltd


02-20-14  07:52am

Reply
5
Visit German Goo Girls

German Goo Girls
(0)
Reply of woodyxxx's Comment

Dear Valued Customers,

We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.

The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.

Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.

Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.

If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.

Sincerely,
Nadya
Head of Sales
Sumom Ltd


02-20-14  07:51am

Reply
6
Visit German Goo Girls

German Goo Girls
(0)
Reply of woodyxxx's Comment

Dear Valued Customers,

We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.

The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.

Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.

Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.

If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.

Sincerely,
Nadya
Head of Sales
Sumom Ltd


02-20-14  07:50am

Reply
7
Visit German Goo Girls

German Goo Girls
(0)
Reply of thirstyfish's Comment

Dear Valued Customers,

We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.

The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.

Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.

Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.

If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.

Sincerely,
Nadya
Head of Sales
Sumom Ltd


02-20-14  07:49am

Reply
8
Visit German Goo Girls

German Goo Girls
(0)
Reply of sevencity77's Reply

Dear Oliver,

Could you please forward me your user details at nadya@eurorevenue.com? I will take care of the cancel request.

Thanks,
Nadya
Head of Sales
Sumom Ltd


02-20-14  07:48am

Reply
9
Visit German Goo Girls

German Goo Girls
(0)
Reply of sevencity77's Comment

Dear Valued Customers,

We would like to apologize to anyone who faced issues with membership cancellation and assure you that any outstanding cancel requests are being handled in a timely manner. We have done our best to address the concerns pertaining the speed of cancel requests execution. In most cases the delays were caused by missing cancellation confirmation e-mail from the requesting member. We issued a policy to automatically cancel memberships if there is no cancellation confirmation within 48 hours since the contact attempt of our customer support representative. We are convinced that the changes we have made to the cancellation execution process will eliminate any potential issues.

The process of a cancel request submission is straightforward and transparent – you can submit it either via the Customer Support link at the bottom of our members area and tour pages, or via the online form e-support24.com, or via Centrobill’s web site centrobill.com. Once the cancellation request has been received, it is forwarded to our customer support representative, who initiates contact with the requesting member and asks for a confirmation of the cancel request. If there is no confirmation within 48 hours since the contact attempt, our representative still cancels the membership.

Centrobill is a reliable and legitimate billing processor which has served us very well for a long time already. It has a good reputation among its clients. We assure you that any delays with cancellation were caused by shortcomings of the process itself and not by the parties being involved in credit card fraud or anything of that kind.

Another note on spam. We have NEVER provided 3rd parties with the database of private member information and we will NEVER do so.

If anyone still has issues with canceling their membership – please report to us at Nadya@eurorevenue.com or Nicky@eurorevenue.com with your user details, and we will make sure that the issues get addressed immediately.

Sincerely,
Nadya
Head of Sales
Sumom Ltd


02-20-14  07:46am

Reply
10
Visit German Goo Girls

German Goo Girls
(0)
Reply of sevencity77's Comment

Hi,

Our support department is being revamped and these problems should not occur any more after that.

I urge you o email me directly at nicky@eurorevenue.com if you have not been replied to in a timely manner.

Check boxes with a extra membership is very common and absolutely no scam, they are fully visable and you can just uncheck It.

Best,
Nicky


02-02-14  01:12pm

Reply
11
Visit German Goo Girls

German Goo Girls
(0)
Reply of sevencity77's Comment

Hi,

I have forwarded all emails that I have received to our customer support for cancellation and possible refund. If you haven't gotten a response I am sorry for the inconvenience, please email me again and I will make sure personally that you will be taken care off.

nicky@eurorevenue.com

Best,
Nicky


01-31-14  04:59pm

Reply
12
Visit German Goo Girls

German Goo Girls
(0)
Reply of thirstyfish's Comment

Hi,

Our support should be in order now. We are sorry for the inconvenience. Email me: nicky@eurorevenue.com and I will make sure our customer support prioritize your requests.

I understand It's frustrating to not get a response, we have worked hard to get this problem solved.

Best,
Nicky


01-27-14  07:17am

Reply
13
Visit German Goo Girls

German Goo Girls
(0)
Reply of woodyxxx's Comment

HI,

Yes the billing company is separate from the GGG site. Every email that comes to me I personally forward to the people in charge of customer support and cancellation. The support@eurorevenue.com email goes to the customer support of germangoogirls.com whch in turn is in contact with centrobill. But you should also be able to make a cancelrequest via the form on our members area.

Best,
Nicky


01-22-14  03:55pm

Reply
14
Visit German Goo Girls

German Goo Girls
(0)
Reply of woodyxxx's Comment

Hi,

We have had some troubles with our customer support. This is ofc unacceptable and we are sorry for the inconvenience. If you have not yet received a response on your requests please email: support@eurorevenue.com with the info and your requests.

Best,
Nicky


01-20-14  08:36pm

Reply
15
Visit German Goo Girls

German Goo Girls
(0)
Reply of Baersday's Comment

Hi,

We have had a problem with the contact forms for centrobill. Please email support@eurorevenue.com

Best,
Nicky


01-19-14  11:01am

Reply
16
Visit German Goo Girls

German Goo Girls
(0)
Reply of PeTho's Comment

Hi,

There seems to have been a communication problem between centrobill and the germangoogirls.com support. Please email me your username to: nicky@eurorevenue.com and I will personally make sure you get the correct customer support.

Best,
Nicky
GermanGooGirls.com


01-14-14  08:34am

Reply
17
Visit German Goo Girls

German Goo Girls
(0)
Reply of gak68's Comment

Hi,

This is not how we usually conduct our customer support as the customer's are very valuable to us. Please email me at nicky@eurorevenue.com and I will make sure our support team handles your cancellations and refunds ASAP.

Best Regards,
Nicky
GermanGooGirls.com


01-01-14  04:03pm

Reply
18
Visit German Goo Girls

German Goo Girls
(0)
Reply of tdq4567's Comment

Hi,

Is this a browser problem maybe? Please try a different browser. If not email me to nicky@eurorevenue.com and I will get you sorted. Sorry for the inconvenience.

Best Regards,
GermanGooGirls.com


08-22-13  04:32am


*Message rows highlighted in light orange are replies to replies.

Shown : 1-18 of 18  

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