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Webmaster : BrazzersRep (3)

View Feedback:   Replies (4)         Other:   Site Feedback (2073)   |   Replies Received (2)

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Type Site Feedback / Review Date
Reply
1
Visit Brazzers

Brazzers
(4)
Reply of hodayathink's Comment

This is an error, you should still have access to the "expired members area" where you can see all the new content released and watch the trailers. If you contact http://brazzerssupport.com/ they will assist you in getting that access you should have had already.

09-29-12  08:22am

Reply
2
Visit Brazzers

Brazzers
(4)
Reply of larrysanders's Reply

I can't add a screen capture but I added a link to one. If you honestly tell me that its impossible to see the text I'm talking about and its a flat out deception that's a different issue, but its clearly stated there.

http://hotchyx.com/btc/c/adult-image-hosting-view-14.php?id=3581screenshot.png

I totally get the stigma associated with adult business but we make a concerted effort to be forthright about what members are getting. Sketchy tactics and buried text may work in the short term but longterm sustainability comes from customer satisfaction and transparency, as much as is feasible.

That said, if you contacted customer support and no one was able to assist you, on that point we failed and there is no excuse for that, except that it happens and I apologize.


09-10-12  05:22pm

Reply
3
Visit Brazzers

Brazzers
(4)
Reply of larrysanders's Reply

I can clarify this, how it works it that as long as you keep your primary membership (whichever you bought first) active, you can buy a one lifetime access membership to any of the other sites on the portal.
There is no deception, it clearly states that as along as you have the primary you'll have lifetime access.

Regardless of what you assumed there was no deception or rhetoric. It literally says "Lifetime Mofos access as long as you keep your Brazzers Membership" and can't be any clearer.

I maintain my position, reading is fundamental.


09-10-12  01:35pm

Reply
4
Visit Brazzers

Brazzers
(4)
Reply of jonno's Comment

Hi Jonno,

This is support from Brazzers, I'm reading your comment and I would like to say in the name of Brazzers as whole that we are very sorry for what happened with you.

I don't know if this issue has been resolved. But If anything please send us an email to marketing@brazzers.com to discuss further more the issue.

Thank you and have a good one.


09-04-12  01:02pm


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