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Your replies to other users's reviews and comments. |
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Feedback / Review |
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MPL Studios
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Reply of
skippy's Comment
MPL Studios uses different layers of security on our web site. We are reasonable and accessible to our members regarding access and download issues that come up. We post our site's rules on our Terms of Use page.
The only issue that came into play regarding this customer was his inability to login for the first time using the Username and Password assigned by CCBill. The customer wasn't being blocked on our end for violating any rule. He simply wasn't entering his login details correctly...and so he was locking himself out. We choose to have strong passwords assigned rather than allowing easily cracked, easy to remember logins as a first choice for new members.
Upon signup, we provided this customer a working login to our members area. However, we can't do the logging in for him.
It should be noted the customer never requested to have his login changed by us, nor did he ask for any help testing his existing login he was having trouble with.
Both we would have done gladly had he asked for help.
It should also be noted: 12 minutes after we received the customers email, the same email he posted here, he had logged in successfully and already downloaded a 4000 res set. Nothing changed on our end. He had the ability to login all along. He just wasn't entering his login details correctly leading up to that.
To save him further frustration, we closed his account, refunded his subscription, and sent him notification.
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02-08-13 07:27am
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Reply
2
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MPL Studios
(2)
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Reply of
Horndog's Comment
Relax. It isn't anything you did wrong. There was simply a technical problem late last night and early this morning that required immediate service to the site. Write in to MPL's webmaster and he'll gladly compensate you for the inconvenience of the delay. OK?
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03-05-12 09:25am
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Reply
3
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MPL Studios
(2)
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Reply of
PinkPanther's Reply
For a limited time, the $19.95/month price is now included for all recurring months. That's a great deal. The sale price is no longer limited to the first month only.
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12-24-11 10:42am
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