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Webmaster : Ed Freiland (16)

View Feedback:   Replies (20)         Other:   Site Feedback (1771)   |   Replies Received (9)

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Your replies to other users's reviews and comments.
Shown : 1-20 of 20  

Type Site Feedback / Review Date
Reply
1
Visit 21Sextury.com

21Sextury.com
(11)
Reply of biker's Review

Thanks again for the feedback. Please contact me anytime if you need my assistance or have an idea!

Best,
Ed


04-07-14  06:55am

Reply
2
Visit 21Sextury.com

21Sextury.com
(11)
Reply of biker's Review

Hi,

First of all, thank you for the good and detailed review Biker.
I'd have a few comments only, regarding the technical issues you mentioned in the 'cons' section.

1. I believe you shouldn't call the mentioned issue a 'gimmick' as there can be a confusion only. If you go to our Scenes page and remove the check mark from 21Sextreme, the filtering tool won't list scenes from that network if you search for specific scenes, categories.
Secondly, I don't think it's a problem if you see scenes from the different networks. If you like them, you may interested in that network too.. if not, simply ignore them. Nobody forces you to sign up the additional networks.

2. The quality of the older scenes:
As you've mentioned we have huge amount of scenes and many has been shot before the HD era. We're continuously re-converting the old scenes so this 'issue' will disappear soon.

3. The technical problem with the photosets: There can be a local issue or a setup problem on your side, and of course our site may contains bugs.. The easiest way to resolve these issue if you contact us directly (open a ticket) and we provide you technical help in 24 hours.

And finally a comment to Cybertoad: I've already replied to your last post and offered my help too but I have not heard anything from you yet. You tell that our customer service is bad, but I can't help you without exact details.

Monahan, I'd be happy to see you among our members again! Let me know if you need my assistance.

Greetings,

Ed
ed(at)21sextury.com


04-07-14  04:45am

Reply
3
Visit 21 Sextreme

21 Sextreme
(2)
Reply of eggyfish's Review

Hi Cybertoad,

I'm sorry to read about this. Could you please send me a pm to ed(at)21sextury.com? I'd like to check the status of your tickets and find the reason why you have not received a reply.

Thank you,
Ed


04-04-14  02:00am

Reply
4
Visit 21 Sextreme

21 Sextreme
(2)
Reply of eggyfish's Review

Hi,

thank you eggyfish and all of you guys for the comments.
As you may know I manage the Customer Service of 21Sextury so I'm a bit surprised to read this post.
It seems almost all questions have been answered by others but I'd like to confirm a few details.
I think it's marked enough clear on the site what you get for your subscription. If you subscribe to 21Sextury you gain access to all sites under this Network, but don't get access to 21Sextreme or 21Naturals. If you log in, the site automatically filters the scenes you have access to. You can reach / see the trailers of the 21Sextreme and 21Naturals scenes too but the full access requires subscription.
We have a credit system what can be confusing. It's a BONUS feature only, this way you can collect scenes for lifetime access (you can reach them online after the expiry date of you subscription) OR you're able to purchase scenes from sites you have not subscribed.
I think it's a really user friendly feature.

It depends on your taste that you like our site design or not so I can't tell you more about this.
We're improving navigation continuously: it has changed a lot during the past months and we'll add new functions etc... but we really need your feedback. Feel free to send us constructive and detailed feedbacks - but with simply abusive comments we can't do anything.

Dear eggyfish, please contact me via our ticket system or send an email to support(at)21sextury.com and let's discuss about your problems.

Best regards,

Ed Freiland
Customer Service


03-31-14  08:30am

Reply
5
Visit 21Sextury.com

21Sextury.com
(11)
Reply of mike11w's Comment

Hi,

Thanks for sharing your opinion with us. I think it is unnecessary to argue about the first part of your message as it mostly depends on your taste.

About the unavailable scenes:
We have 3 individual networks. If you subscribe to 21Sextury Network, 21Naturals or 21Sextreme scenes are not included. It's possible that you tried to reach scenes from networks you have not subscribed.
Let's talk about the details but I'd need your account details. I'm waiting for your ticket. (http://21sextury.zendesk.com/anonymous_requests/new)

Best regards,
Ed
Customer support


01-27-14  01:42am

Reply
6
Visit 21Sextury.com

21Sextury.com
(11)
Reply of dudemanonegro's Reply

Hi,

Thank you for the detailed reply, it's much appreciated.
It's very important to know more about the taste of our members so we can find the way how to improve our sites. If the lesbian content is requested we'll pay attention to this niche.

Kind regards,
Ed


01-23-14  05:11am

Reply
7
Visit Lez Cuties

Lez Cuties
(0)
Reply of Triple's Comment

Hi,

I've responded to this thread below your another topic here. I hope you find it useful.
Thank you!

Ed Freiland


01-08-14  08:55am

Reply
8
Visit 21Sextury.com

21Sextury.com
(11)
Reply of Triple's Review

Hi Triple,

Thank you for your useful review, it's much appreciated to know more about your opinion.
Indeed, the lesbian sites have less updates nowadays but we're planning to make them alive again. Furthermore, on 21Naturals you can find more and more fresh lesbian scenes.
We're working on the conversion of the old videos as well. Most of them is from the pre-HD era so it's a longer process. We pay attention to this request and if you check our site regularly you can see the process is continuous.
And last but not least: we're offering 3 individual Networks so it's normal that 21Sextreme can't be the part of 21Sextury. 21Sextreme contains our 'extreme' themed scenes so we can't mix them with the 21Sextury content. The credits system allows you to choose scenes from the Networks you have not subscribed so you're not forced to purchase a subscription if you like a scene there.

I hope I could help you with my answers. And thanks again for the useful feedback.

Best regards,
Ed Freiland


01-08-14  08:52am

Reply
9
Visit 21Sextury.com

21Sextury.com
(11)
Reply of jack1002's Comment

Hi,

Thank you for posting your thoughts about 21Sextury. Below I'd like to reflect to your points:

First of all, a few words about the design and navigation which has changed a lot during this year. Our goal was to make it more clear, faster and more simple than it was before. You're true you have to discover the features of the new navigating system but it can be really simple if you once learn it. Of course there can be bugs as on every site but we're ready to fix them. We're waiting for your reports / requests and advices to improve our service.
Secondly, let me talk about the new file format. According to our researches (based on the users' habits) the wmv version wasn't really popular. As we're talking about an old format we replaced them with mp4 files. They are offering higher quality and supported by almost all media players. Please note, we're offering different qualities to choose from.

And finally about the content:
You're true there were changes as well. Based on many requests and feed backs we've stated to prepare scenes with more "natural" look as well. The changes of lighting, shooting techniques are influencing the product as well, so you can find a bit different photosets attached to our scenes. The quality has not changed at all: the high-res pictures are still offering the highest quality. I totally understand if you personally don't like the new direction of scenes. Please note it's really hard to satisfy the claim of all customers.

Let me say again: we're waiting for your feedback, requests and bug reports as well. Open a ticket anytime on our site and we'll pay attention to it.

Greetings,
Ed Freiland


10-15-13  09:04am

Reply
10
Visit 21Sextury.com

21Sextury.com
(11)
Reply of TheSquirrel's Reply

Hi,

Thanks again for the feedback guys. If you have any direct questions or simply need our assistance contact us via email or open a ticket.
TheSquirrel: if you afraid of the pre-checked cross sale only, I'm sure I can help you to decline it. (for example simply uncheck the box)

Kind regards,
Ed


10-14-13  12:57am

Reply
11
Visit 21Sextury.com

21Sextury.com
(11)
Reply of Monahan's Reply

Hi,

First of all, thanks for your feedback about out site and service. It's really important for us to know more about your thoughts and taste.
We've had several important changes during the last 2 years but our main goal is to make a clear, quick and easy-to-use service which offers high quality content in different niches.
Monahan you're right, our Network structure changed a lot: we're offering 3 different bundles with individual subscriptions as we categorized the content by the taste of our customers. For example: many customers don't like the granny content and don't want to pay for it so they choose the 21Sextury Network...and vise versa. I believe the wide range of categories and the amount of the content worth the price of an additional subscription. Don't forget to mention that our price became lower then it was years before, and there are many new options...
We've got many changes in the update frequency as well. We'd like to follow our customers' taste and produce more scenes in the more popular categories. Anyway many non-updated site will have new content soon and new subs sites will be introduced as well.
21Naturals as our latest release is growing continuously so you'll see more and more content on it.

We're always happy to receive your feedback so don't hesitate to contact us directly. I'm sure we can find great, customized solutions for you. You can be sure that we're paying big attention to the customers' requests.

Best,
Ed Freiland


10-04-13  03:23am

Reply
12
Visit 21Sextury.com

21Sextury.com
(11)
Reply of benmar51's Reply

Hi,

The changes and improvements of our site are based on the feedbacks we received from our customers. The segmented download option was used by a really small percentage of our users and caused lots of complication.
We turned off a not so popular option and introduced lots of new and useful features. (mobile compatibility, better streaming quality etc.)

I hope you'll find our new features useful in the long run.

Best regards,
Ed Freiland


09-27-13  08:36am

Reply
13
Visit 21Sextury.com

21Sextury.com
(11)
Reply of martinlongbow's Comment

Hello Guys,

Here's Ed from 21Sextury. Thank you for your feedback, it's really useful for us to see our customer's needs.
We're working hard to produce fresh scenes with the most beautiful models in wide range of niches, but of course we can't satisfy all special needs.
It's true, our Networks has channels without recent updates but you can be sure that we're eager to show you more and more scenes on our most popular sites. Your satisfaction is really important so we're trying to find new directions as well. For example we introduced a brand new network called 21Naturals which will have more and more channels as well.

Thanks again for your valuable feedback!

Kind regards,
Ed


08-07-13  12:51am

Reply
14
Visit 21Sextury.com

21Sextury.com
(11)
Reply of Randyman's Comment

Hi,

There is absolutely no connection between the status of your account and the download speed. There could be a temporary technical issue, problems with our servers or a problem on your side as well. I recommend you to check again the site and give a try to a different browser as well.
If the issue still persists please contact our Customer support anytime on the link below. We reply all pending requests in a few hours.
The fastest way to resolve technical issues if you contact us directly and include detailed information.
https://21sextury.zendesk.com/anonymous_requests/new

Kind regards,

Ed Freiland
Member manager
ed(at)21sextury.com


06-14-13  02:22am

Reply
15
Visit 21Sextury.com

21Sextury.com
(11)
Reply of saksonya's Comment

Hello,

This is Ed from the Customer Service of 21Sextury.com
If you have any problem or question about our site, feel free to open a ticket anytime on the following page:
https://21sextury.zendesk.com/tickets/new
All tickets will be answered in 1 business day. If you haven't received a reply (it may arrived to your mailbox as a spam) please send us an email to support(at)21sextury.com.

About the site navigation:
We have had many upgrades in our member area to make navigation easier and more simple. It's possible that there is a technical issue with some browsers, so we recommend to use Firefox or Chrome to enjoy the site.
Last but not least, your recommendation regarding the HD pictures is appreciated, we'll notice it and forward this idea to our developers.

Kind regards,
Ed Freiland


06-04-13  02:29am

Reply
16
Visit My Horny Asians

My Horny Asians
(0)
Reply of lk2fireone's Comment

Hi,

First of all, I'd like to thank you the honest feedback, but I'm sure there is a kind of misunderstanding.
If you're checking the Join page of My Horny Asians you can see clearly how our pricing works.
http://signup.myhornyasians.com/signup/s...hp?step=2&signup

The mentioned $9.95 / per month is available if you're choosing the annual option. If you purchase a subscription for one year it costs $119.40 which means $9.95 monthly price. It's a really beneficial offer instead of the regular $29.95 per month.
To avoid the confusing situations you can read the followings indicated: "billed at one installment of $119.40 one time"

Last but not least, we're offering a discounted, monthly recurring subscription for 21Sextury Network for PornUsers, where you can get the first month for $9.95.

Best Regards,
Ed Freiland


05-06-13  12:12am

Reply
17
Visit 21Sextury.com

21Sextury.com
(11)
Reply of brotherlove's Comment

Hello,

First of all, thank you for your useful feedback.
During the past few weeks we renewed our member area especially the 'Scenes' and 'Models' pages. The new filtering tool helps you to find easier the requested models / scenes.
Indeed, in the first days of running items appeared in the order of popularity which could be a bit confusing. We made some improvements so now you can order scenes by popularity and by publication date as well.
Similarly on the Models page you'll see the latest scenes first.
To sum up, hopefully we could fix the issues you mentioned.

About technical support:
We're receiving technical error reports / feedbacks in our ticket system. You can find our FAQ page or open a new ticket on the following link:
https://21sextury.zendesk.com/home
All ticket will be answered within 1 business day.
If you opened a ticket you surely received a reply. If not, please send me a personal email to my mail address below and I'll check your tickets in our system.

Kind regards,

Ed Freiland
Member manager
ed(at)21sextury.com


04-08-13  06:44am

Reply
18
Visit 21Sextury.com

21Sextury.com
(11)
Reply of tangub's Comment

Hi,

You surely noticed that we upgraded our member area during the past weeks and made several changes to make the navigation easier. The old filter has been turned off and we introduced the brand new 'Scenes' and 'Models' pages. By using them you can find easier the requested scenes or models. As it's a new improvement it may contains a few bugs, but we're continuously checking the scene tags to get proper search results.
There can be a technical issue if you're using Internet Explorer - in this case please give a try to a different browser.
About bug reports please open a ticket on our site and the customer service will help you to resolve it.
https://21sextury.zendesk.com/tickets/new

Kind regards,
Ed


03-28-13  05:18am

Reply
19
Visit 21Sextury.com

21Sextury.com
(11)
Reply of RustyJ's Comment

Hi,

21Naturals is our newest network which is growing continuously. Similarly to 21Sextury and 21Sextreme it will have a couple of channels (sites in different categories e.g. foot fetish)
We introduce a new channel soon, so keep your eyes on 21Naturals.com.

Kind regards,
Ed


03-28-13  03:40am

Reply
20
Visit 21Sextury.com

21Sextury.com
(11)
Reply of rearadmiral's Comment

Dear rearadmiral,

Thank you for your feedback. It's possible that you modified the layout settings on the Settings page, but you can modify them easily to restore the original setup anytime.
If the problem still persists, you can give try to a different browser as well.

If you have any additional question, don't hesitate to contact our customer service on the following page:
https://21sextury.zendesk.com

Kind regards,
Ed Freiland
Member manager


02-08-13  12:42am


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