PinkPanther's solution is excellent, that's one of the reasons we've created 21Sextury Credit. In the future we plan to introduce other options, such as buying membership from credit points, or purchase membership for the second Network on a significantly lower price.
Of course these options are yet to be made. Meanwhile, feel free to use the credits to buy any tempting scenes you would love to have in your collection :)
To understand this, it is important to understand that at the moment we have members with their own privileges. Membership is for a lifetime.
Attached to each member there can be as many access as he wants (usually two since we decreased the number of Networks).
So in this case the free membership means that you can login as a member. You don't have access yet, but you can check around, see the updates and in the future we plan to give our members other gifts.
But I won't open an argument and burden this fantastic forum with it. You know where to contact with me if you wish to continue this discussion.
I cannot stop to be amazed by your comment. If we put aside the fact that your feedback is written in a manner which offends every readers and an open offense on our business credibility (which can lead to legal cases), it is still contains many misinterpretation.
Let me clarify a few things:
- Our email is not a spam. It is a system message only offered to our old members. Nobody else got it, only people in our database. I'm pretty sure that every porn user knows the difference.
- Secondly, as the mail already stated it, this Free Membership DOESN'T offer you full access (which somehow were left out from your forum comment). It is nothing else but a possibility to login and browse around in our members' section which is rarely offered by adult sites (at least according to my knowledge).
- Similarly, as an old member you could get a major discount if you'd like to resurrect your old membership, which is - I think - also a generous offer.
I understand that it is disappointing not to get a full, free, all-around access which gives you an everlasting account in return for a few month spent in our system, but I don't think anyone should expect that.
With all respect, if you are disappointed by something like this, I'd suggest to leave the network indeed.
Exactly Moonbyrd, in the future all new subscribers (everyone who joined after 16th February) will get our new offer. Members joined before that date still will be able to check the old offer which they've subscribed for.
Keeping simplicity in mind, we offer two well describable Networks at the moment: 21Sextury Network and 21Sextreme Network. Let me not waste your time here, if you are interested in details, please find all the information on the link below:
Along with the new layout we also introduced some new features. One of them was to leave behind the flash streaming technology and swap to the quicker, comfortable WebM streaming. There were also some changes in the download formats.
This whole new set of features was debuting on 1st August. From that day forward, all new scene releases support the new layout, but the scenes released before that requires an upgrade to be able to run in this new panel. It is a job has to be done and we do it continuously, but it surely will take some time to finish with them all.
So to make the long story short, the scenes released after 1st August run in the new format, the ones before that not... or more precisely not yet.
We are really happy to hear that the new layout found a positive welcome by the users. We would like to point out that beside the face lift and the upgraded functions, there are also some less obvious changes on the page. We fixed a few errors, including the issue that caused newly started videos crash from time to time.
I hope we can keep on satisfying you with our content, and will be able to provide a comfortable and user-friendly surface for your uninterrupted entertainment.
I totally agree with your opinion, Randyman. A civilized tone should be expected in every social environment, let it be real or a virtual one (such as a forum or even a comment system), but not only because moderators enforce the rules.
Unfortunately it seems to be too much to ask for when it comes to the generic internet community (I hope you forgive me for the personal opinion) and there will always be people without manners... and their comments will reflect their defect. True, even the prettiest of models are ready to get dished by random people, it is part of their job and a by-product of their popularity, but it won't justify the existence of comments like those.
Still, it is always a touchy matter when it comes to deleting a comment, especially if there are no set rules or guidelines that would draw the line between 'allowed' and 'forbidden'. (Yes, there is still a thing called common sense, but let's face it, common sense is quite a subjective concept) The very fact our Network lacks such rules is totally our fault, something we'd like to apologize for and will try to implement as soon as possible. Armed with that, it will be much easier to deal with posts breaking the rules and going too far.
It also will require some resource management, because the main focus of our Support team was mostly member management and member support instead of moderating comments on the model page (which would require quite many people to handle)... but that is something we should worry about.
What I can do and will do is to forward this issue to our Support team so they can take the necessary steps.
Thank you very much for pointing it out for us, and I hope that aside this you all have a great time in our Network.
thank you very much for the compliment, it is always good to hear about a customer satisfied with the product.
Unfortunately I cannot promise that we will change the number of pictures added to each sets. What I can promise though is to forward your request to our content team and the providers, and let them decide if they see fit to increase the photo-count.
Thank you very much for your feedback, highly appreciated.
Forgive me for the late answer. You have indeed very keen eyes, this feature is under re-construction, as our IT team is trying to make it more user friendly. Unfortunately it results some bugs in a few browsers, I'm afraid you experience this at this very moment.
Hopefully it will be fixed very soon (along with some other bugs) and we can introduce some new features too.
Stay tuned for updates and thanks for your continuous interest.
A tiny correction. "It is not a bug, it is a feature" as often said, and indeed it will be a feature very soon. It is work-in-progress at the moment, missing some useful utility (like turning transparent when it overlaps the text, and so on), and currently it is a slightly bit bugged.
But hopefully it will work properly very soon.
Thank you very much for your observation, and happy to hear your positive feedback about the network.
If the problem still persists, please open a ticket in our zendesk ticket system. Feel free to mention my name, I've already let our support department know about the issue, they will investigate it for you.
We will compensate you for the lost time, naturally. Thanks again for letting us know about the problem.
Thanks for the kind feedback, Gasperdian, highly appreciate it.
Unfortunately business is like this. Models and performers will come and leave all the time. Some of them decide to go for solo only, others just do it for a living and stop when they have enough. Again others start a totally different lifestyle that would conflict with their adult career.
I hope that sooner or later new beautiful stars and skilled performers will arrive to replace the old ones, and everyone will find his or her own favorite. Until then, keep your eyes on the industry, hopefully there will be many out there for your liking.
Thanks again for taking the time to give a feedback and happy surfing.
You are totally right, and though we are aware that it may cause some confusion for the old-time collectors and we are honestly sorry for it, merging the content into the new two-network system would cause some serious content duplication. We felt awkward and even unfair toward our paying customers, so we decided to remove those selection sites.
Good news though, that - as much as I know - we haven't deleted any content so they have to be somewhere there in the network. Let me give you an approximate direction about the current location of the content of the given selection sites. Although it surely won't be 100% accurate, it still can give an idea about the whereabouts of the scenes you may looking for.
Currently 21Sextury Network (Club Sandy or Pix&Video) contains the sets of the following selection sites:
Similarly, 21Sextreme Network (mostly Zoliboy) contains the sets of the selection sites below:
We are really sorry for the continuous problem, but unfortunately the issue is not on our side (or more fair to say, that not only).
To permanently correct it would require some work on the payment processor's part, and unfortunately we don't have real control over there, thanks to the secure nature of the transactions itself.
It is sure that the issue comes from the false synchronization between their system and ours, which modifies your subscription data in ours in a wrong way.
Nevertheless, I'll try to dig into the problem, call them and see if we can solve it somehow for good. Until then, let me ask for your further patience, and naturally we will add the lost days as a compensation.
First of all, please let me apologize for the late reply, but business matters kept me away from the forum.
Indeed, we are also experiencing this slowdown, and we made and still making an extended investigation to find out the core of the problem. Slowdowns happened in the past too for some reason or another, but we managed to resolve them in a few days. This is something new though and having a third party server provider doesn't help to speed up the repair process, for our greatest sorrow.
Nevertheless, we are on it and we've found a few possible glitches which has been already forwarded to our partner in hope they can locate the issue and resolve it in the very near future.
Until it happens, let us ask for your patience and accept our apologies for the inconvenience.
You are totally right about your complain and our deepest apology for the sudden drop of support speed. For a short period of time we had a bit of reorganization at our hand which kept us busy. Not to mention that - as usual - we struggled with numbers on the support department at the worst possible time (isn't that typical? :) )
Either way, now everything is back to normal, and we're working on the slightly piled up tickets with full speed. Though it may take a day or two to fully restore the balance, we will make sure to compensate everyone for the possibly lost time.
Please accept our apologies again, and everyone who might be involved.
Yes, this video enhancement is an ongoing, but quite slow process. The content team is constantly on it, but it still takes a lot of time. They usually re-edit 50 or so videos in each month, but there is still around 2000 sets to go. Definitely will take some time.
When there is a reasonable number of upgraded videos, there is usually news posted about it in the 'Fanclub' section (21Sextury Classics... today you have to go back to the 8th page to find the latest list, but there will be a new upcoming sometimes soon).
Sorry it takes that long, but I hope it will worth the time to wait.
Really sorry for the late reply, got tangled up by all the kinkiness around adult industry. :) Nevertheless, I'm here now and more than ready to reply.
Unfortunately the inability to check or comment an existing ticket through the ticketing system is a valid issue which we try to resolve. As someone correctly pointed out above, our ticketing system is powered by Zendesk. It is a great service but it has some limitations we are trying to work around at this very moment.
Until then, further comments can be added by simply replying on the confirmation mail. This reply will be added to a given ticket and we will see it in our system.
I'm pretty sure that we will have a solution somewhere in the middle of the next week. I'll keep you updated about the topic.
About support accessibility. Feel free to contact us by using either the "I HAVE A PROBLEM" button in the members' section (on the Settings tab), or click on the CONTACT US button on the bottom of any of our pages, or just open a ticket using this URL: http://21sextury.zendesk.com/anonymous_requests/new
We will get these and will try to reply as soon as possible (support can be a tad bit slower during weekends).
I guess we have some misunderstanding here. The 21Sextury Credit was created to be an additional feature, not to restrict our customers in any ways. It is an alternative way to purchase scenes without subscribing for a full month or year, and they also serve the needs of those who prefer micro transactions instead of a full membership. We also give these Credits as a gift for active subscription days, so you can acquire sets from our other Network, or purchase scenes from these accumulated Credits even after your subscription has expired.
Nevertheless, was sorry to read that you had issues with your subscription, Schlemihl. If I remember well, personally I was the one checking your ticket, and found no problem at all. Not sure what could have been the issue, but please, whenever you experience any difficulties, open a ticket ( http://21sextury.zendesk.com/anonymous_requests/new ) and we will try to resolve it as soon as possible. Believe me, it is important for us to know you are happy and satisfied with your subscription and the service.
thank you very much for all the constructive comments about the new credit system. I'm happy to see your positive approach to this new function.
Please let me add a few notes to clear some of the confusion.
As you've very correctly mentioned before, 21Sextury Credit is meant to be a bonus, something to offer a chance to buy scenes even after your subscription has expired, or buy scenes from our other Network you may not have access to. These purchased scenes are attached to the lifetime account, and will also be available for lifetime.
Although the usage of the credits are quite limited at the moment, we promise to expand the options in the future. Of course it would be a tad bit too early to speak about details just yet.
Very important: This whole credit system doesn't mean that we plan to introduce DRM. It never was part of our policy and we won't implement it now either.
A few words about the model names and scene titles.
We are aware that some of our members prefer to see it constantly and find the mouse-over requirement uncomfortable. We are currently working on a solution which both looks good and comfortable to satisfy every needs, it hopefully will go live soon.
As usual, we try to follow all of your feedback. Please keep sharing your opinion and ideas with us about the new look and features (or about anything), we are grateful for every constructive comments.
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