thank you very much for the compliment, it is always good to hear about a customer satisfied with the product.
Unfortunately I cannot promise that we will change the number of pictures added to each sets. What I can promise though is to forward your request to our content team and the providers, and let them decide if they see fit to increase the photo-count.
Thank you very much for your feedback, highly appreciated.
Forgive me for the late answer. You have indeed very keen eyes, this feature is under re-construction, as our IT team is trying to make it more user friendly. Unfortunately it results some bugs in a few browsers, I'm afraid you experience this at this very moment.
Hopefully it will be fixed very soon (along with some other bugs) and we can introduce some new features too.
Stay tuned for updates and thanks for your continuous interest.
A tiny correction. "It is not a bug, it is a feature" as often said, and indeed it will be a feature very soon. It is work-in-progress at the moment, missing some useful utility (like turning transparent when it overlaps the text, and so on), and currently it is a slightly bit bugged.
But hopefully it will work properly very soon.
Thank you very much for your observation, and happy to hear your positive feedback about the network.
If the problem still persists, please open a ticket in our zendesk ticket system. Feel free to mention my name, I've already let our support department know about the issue, they will investigate it for you.
We will compensate you for the lost time, naturally. Thanks again for letting us know about the problem.
Thanks for the kind feedback, Gasperdian, highly appreciate it.
Unfortunately business is like this. Models and performers will come and leave all the time. Some of them decide to go for solo only, others just do it for a living and stop when they have enough. Again others start a totally different lifestyle that would conflict with their adult career.
I hope that sooner or later new beautiful stars and skilled performers will arrive to replace the old ones, and everyone will find his or her own favorite. Until then, keep your eyes on the industry, hopefully there will be many out there for your liking.
Thanks again for taking the time to give a feedback and happy surfing.
You are totally right, and though we are aware that it may cause some confusion for the old-time collectors and we are honestly sorry for it, merging the content into the new two-network system would cause some serious content duplication. We felt awkward and even unfair toward our paying customers, so we decided to remove those selection sites.
Good news though, that - as much as I know - we haven't deleted any content so they have to be somewhere there in the network. Let me give you an approximate direction about the current location of the content of the given selection sites. Although it surely won't be 100% accurate, it still can give an idea about the whereabouts of the scenes you may looking for.
Currently 21Sextury Network (Club Sandy or Pix&Video) contains the sets of the following selection sites:
Similarly, 21Sextreme Network (mostly Zoliboy) contains the sets of the selection sites below:
We are really sorry for the continuous problem, but unfortunately the issue is not on our side (or more fair to say, that not only).
To permanently correct it would require some work on the payment processor's part, and unfortunately we don't have real control over there, thanks to the secure nature of the transactions itself.
It is sure that the issue comes from the false synchronization between their system and ours, which modifies your subscription data in ours in a wrong way.
Nevertheless, I'll try to dig into the problem, call them and see if we can solve it somehow for good. Until then, let me ask for your further patience, and naturally we will add the lost days as a compensation.
First of all, please let me apologize for the late reply, but business matters kept me away from the forum.
Indeed, we are also experiencing this slowdown, and we made and still making an extended investigation to find out the core of the problem. Slowdowns happened in the past too for some reason or another, but we managed to resolve them in a few days. This is something new though and having a third party server provider doesn't help to speed up the repair process, for our greatest sorrow.
Nevertheless, we are on it and we've found a few possible glitches which has been already forwarded to our partner in hope they can locate the issue and resolve it in the very near future.
Until it happens, let us ask for your patience and accept our apologies for the inconvenience.
You are totally right about your complain and our deepest apology for the sudden drop of support speed. For a short period of time we had a bit of reorganization at our hand which kept us busy. Not to mention that - as usual - we struggled with numbers on the support department at the worst possible time (isn't that typical? :) )
Either way, now everything is back to normal, and we're working on the slightly piled up tickets with full speed. Though it may take a day or two to fully restore the balance, we will make sure to compensate everyone for the possibly lost time.
Please accept our apologies again, and everyone who might be involved.
Yes, this video enhancement is an ongoing, but quite slow process. The content team is constantly on it, but it still takes a lot of time. They usually re-edit 50 or so videos in each month, but there is still around 2000 sets to go. Definitely will take some time.
When there is a reasonable number of upgraded videos, there is usually news posted about it in the 'Fanclub' section (21Sextury Classics... today you have to go back to the 8th page to find the latest list, but there will be a new upcoming sometimes soon).
Sorry it takes that long, but I hope it will worth the time to wait.
I've checked into the matter, as promised. The situation looks like this:
In the past, we indeed used this video, but because of some issues, it has been removed from the site (something with the pictures and stuff). You were very prompt with download, that's why it is in your collection (in a way, you had a rarity for a time :) ).
Now, that the pictures were repaired, the whole set got to be uploaded again. I would say download the pictures again, but the video is indeed the same.
Sorry for the confusion it may have caused to anyone. We try to keep these mistakes at the minimum.
Thank you very much for the feedback, Porndog, is is nice to see a member's opinion about our sites. Unfortunately there is some misunderstanding I need to get straight here.
First of all we don't have any hidden agenda. We don't limit neither the amount you download, nor the speed which you can download with. We don't use DRM and we don't restrict our members in any ways.
The reason you experience such a thing is very likely originated from your next issue, namely the IP changes.
It is not a manual thing we do. Believe me, we don't pick members and mess with them, or accuse them on any ways. Our aim is to make our members happy and satisfied.
The mails you get are coming from our security protocol, something which exist to serve the safety of the accounts of the countless members. Unfortunately, in some cases the IP address changes regularly, and if you log from session to session from different IP addresses (it often happens with wireless connection, with some proxies, and a few Internet provider, such as AOL, also directs their customers' net traffic in such a way), our protocol changes your password and send you the new one... just to be sure your access hasn't been compromised.
The significant majority of our customers will never experience such a problem, but unfortunately we cannot put the security of countless accounts into risk for the few uncomfortable occasions.
Nevertheless, we are really sorry for this inconvenience. Be so kind, Porndog, and open a ticket if you find the time, we will try to find out a solution to help you or compensate you in one way or another.
Really sorry for the late reply, got tangled up by all the kinkiness around adult industry. :) Nevertheless, I'm here now and more than ready to reply.
Unfortunately the inability to check or comment an existing ticket through the ticketing system is a valid issue which we try to resolve. As someone correctly pointed out above, our ticketing system is powered by Zendesk. It is a great service but it has some limitations we are trying to work around at this very moment.
Until then, further comments can be added by simply replying on the confirmation mail. This reply will be added to a given ticket and we will see it in our system.
I'm pretty sure that we will have a solution somewhere in the middle of the next week. I'll keep you updated about the topic.
About support accessibility. Feel free to contact us by using either the "I HAVE A PROBLEM" button in the members' section (on the Settings tab), or click on the CONTACT US button on the bottom of any of our pages, or just open a ticket using this URL: http://21sextury.zendesk.com/anonymous_requests/new
We will get these and will try to reply as soon as possible (support can be a tad bit slower during weekends).
I guess we have some misunderstanding here. The 21Sextury Credit was created to be an additional feature, not to restrict our customers in any ways. It is an alternative way to purchase scenes without subscribing for a full month or year, and they also serve the needs of those who prefer micro transactions instead of a full membership. We also give these Credits as a gift for active subscription days, so you can acquire sets from our other Network, or purchase scenes from these accumulated Credits even after your subscription has expired.
Nevertheless, was sorry to read that you had issues with your subscription, Schlemihl. If I remember well, personally I was the one checking your ticket, and found no problem at all. Not sure what could have been the issue, but please, whenever you experience any difficulties, open a ticket ( http://21sextury.zendesk.com/anonymous_requests/new ) and we will try to resolve it as soon as possible. Believe me, it is important for us to know you are happy and satisfied with your subscription and the service.
So altogether there will be two mature updates per week, ergo eight mature updates per month.
The first fresh material will arrive on 18th August according to our current plans, and will start with Grandpas Fuck Teens. Please keep in mind that the date is not carved into stone, please handle it according to that.
As for the Daily Sex Dose, we have suspended the updates for now. We will decide about its fate in the future.
PinkPanther's solution is excellent, that's one of the reasons we've created 21Sextury Credit. In the future we plan to introduce other options, such as buying membership from credit points, or purchase membership for the second Network on a significantly lower price.
Of course these options are yet to be made. Meanwhile, feel free to use the credits to buy any tempting scenes you would love to have in your collection :)
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