I get an automatic confirmation after my cancellation and again a coformation on the last day of my subscribtion. They billed my just 1 time (for 1 month). I joined via Direct Debit (not Credit Card).
But I think there are no longer bonus sites with the subscrption. Be carefull! I think they bill you again if you click on other sites. I sent an E-Mail to the support team, because I want to know if I have to pay extra if I click on the icons of other sites, but I get no answer.
Just wanted to also warn users to stay away from Centrobill, they cancelled my subscription 4 months ago in response to my request, had an email asking if I wanted to stay with a discount etc, I replied no thanks, I then presumed everything was cancelled, so I thought. They been billing every since, I have tried to cancel again, tried to email, no answer from them, I am now changing my card because of this. This company is fraudulent and all porn sites that use them, please stay away from them....
German Goo is still ripping off users, just from a new location. freeones.com has allowed German Goo to post ads even after thebestporn.com delisted the site for numerous unresolved user complaints regarding improper billing and cancellation practices.
I've never been a member at this site and likely never will be. I was surprised at the number of people who reported the same problems over and over. And I was really surprised that the webmaster seemed so concerned and involved yet nothing ever got resolved. If it was the site, shame on them. If it was the biller, then the site should have severed that relationship quickly.
The sad part is that this looks like it might be a case of a good and unique site being destroyed by a third-party biller.
Two thumbs up for the TBP/PU staff in deciding to de-list them.
I am seriously fed up with this company! Warning! DO NOT JOIN!
Since the date I joined last month I wanted to cancel my membership so it did not recur. I have been trying and trying and trying to cancel it over and over to no avail! I am about to be billed again in a week and I can not afford it. They also signed me up to myporndownloads.com, which I did not realize until my membership was processed and confirmed. I am stuck with two fucking bills I can not repeatedly pay. I have only gotten an automated message from centrobill (once, out of the many times I tried to contact them) saying they would be in contact with me soon. This was about two weeks ago and I have heard nothing. I sent a message to customer support at the germangoogirls.com website as well and it took several days until I finally got a response. I got a message from Marie, in an unprofessional manner, asking me to stay longer and I said no, that I wanted both my subscriptions cancelled. I was told that, if confirming my request to cancel, I would be assured the fastest response possible and I have not heard shit from them since the date I got that email. I was not even told that it would be cancelled after my reply, only that I would be 'assured the fastest response.' Either these people are frauds or they are fucking idiots and I am tired of the stress I have been carrying with me over the possibility of being billed again when I can not afford another charge to their website! Do not sign up to germangoogirls.com, or any website that uses centrobill! Complete unprofessional frauds that will steal your money! Be warned!
I recently checked my cc balance and noticed that I have been repeatedly billed by ggg although I thought I cancelled my subscription 5 months ago. I checked the billing site and found out that my subscription was still active, so I cancelled it again.
Checking my email account, I found out that they had sent me an email 5 months ago, saying something like "we would like to keep you as a customer. If you still want to cancel, respond to this email with a reason."
Basically: they expect you to read and reply to their email in order to complete your cancellation! If you do NOT reply, your subscription will remain active, regardless if you hit the "cancel my sub" button on the billing site or not. This silent agreement thing is unacceptable in my books and I will stay FAR away from any site that charges through this biller.
Also, my new attempt to cancel the subscription was ignored. No email, no nothing, I'm still a member of this site, whether I want it or not.
I am trying to cancel the rebill since mid January. Inititally I was contacted and I was offered bonus content when I kepp my subscription.I replied and expressed that I still wanted to cancel. Of course there was no reaction from Centrobill and the web form does not seem to work.
I contacted the suport numerous times and I have also tried Nicky from Eurorevenue as the actual content host.
Of course radio silence.
I have been rebilled now and despite numerous submissions via the contact form for refunds on the centrobill website there was no response but auto messages.
Does anybody else has still issues cancelling the subscription?
Here's my less than stellar experience with Centrobill. It does have a (sort of) happy ending.
Ten days prior to the re-bill date for an annual German Goo Girls account, I went to the Centrobill website, clicked the 'consumer' button, looked up my GGG account, and clicked the 'cancel' button. Instead of the expected result, the webpage displayed the vague message "Your request has been forwarded to customer service".
No details provided about 'customer service', no contact info, no reference number, no e-mail. A day later I got a teaser e-mail from Marie at e-support24 suggesting "If you stay with us, we'll give you access to some additional sites". I replied with "No thanks - please cancel".
Several days later and Centrobill still showed the GGG account in the same state: active and set to rebill early in Jan 2014.
I sent e-mails to support at Centrobill (with cc: to e-support24) requesting cancellation status. Autobot e-mail responses received from Centrobill.
Tried calling the 877 number - this appears to be hard-wired to an answering machine. (Centrobill, e-support24 and EuroRevenue all share this same number, btw).
After several more days of silence, I sent more e-mails and got more autobot responses.
Three days after the re-bill date, a charge from Centrobill showed up on my CC account.
I sent another (strongly worded) e-mail. Autobot response.
Note that all e-mails I sent were thread-complete.
Finally (mid-Jan 2014), an e-mail from Marie at e-support24 stating:
We have already processed the issue but it can take a while till you get the refund. Due to bank procedure it will take up to seven business days. In case you have any questions, please do not hesitate to contact me directly.
The e-mail had no direct contact info for Marie.
Three days after Marie's e-mail, a refund from Centrobill was posted to my CC account. So, yay! to that and Thank You, Marie.
In summary: the Centrobill cancel process and is hard to use and evidently requires support staff to manually process cancellations. E-mails to e-support24 will be answered ... eventually. E-mails to Centrobill support result in semi-useless autobot responses. Calling the Centrobill 877 number is a waste of time and effort.
While Centrobill did eventually make good, they had use of my funds for +10 days. IMO: a questionable business practice.
Though GGG does have interesting content, I'll not do business with them again nor with any other site that uses Centrobill/e-support24.
You may wish to consider this and other related user comments before activating an account with GGG/Centrobill.
Creditcard Fraud!! Please read if you are a victim too.
This website makes it impossible to cancel your subscription: they deliberately make it as obscure as possible to explain to you how you can end your subscription. They only give you one option - requesting via an online chatform on this webpage: http://e-support24.com/ . And that webpage is "broken". Any emails sent to email@example.com are only anwered by some vague automated messages, leading you to believe they HAVE received your request to cancel, but then will bill you again.
Not directly relates with this creditcare scam is, but indicating this company isn't very bonafide:
-the fact that they sell all your private information (including real name!!) to spammers, and your emailaccount will get spammed from the day you sign up with them
-when subscribing to this website they try to trick you in a very sneaky way to sign up for another (payed!) website that you never asked for.
Look at the other complaints on this website and see how the webmaster "Sumom Ltd"/"Nicky" always reacts within hours, telling you about a "communication problem" that is "unacceptible", requesting you to either email to firstname.lastname@example.org or email@example.com.
This shows that they CAN respond to you almost immediately. However, when you do: again no response.
I tried 4 times now: no reaction.
The only way to stop this is via the creditcard companies. If you are a victim too, and they have taken money from your account after you tried to cancel: Please, inform your credit card company:
-their Tos, especially 7.4, which clearly states there is only ONE way to cancel the subscription
-explain how that webpage that is referred to in 7.4 is dysfunctional
-make sure you keep your emails that you have send to them, indicating you want to cancel your subscription
-provide them with links to this, and other review websites, which have comments from others that have been scammed.
Personally I have a contact within Mastercard, and make sure they will take action. But it is important that other companies are also warned.
Obviously, the billing company is seperate from GermanGooGirls, and their next step - after this method gets blocked, they will simply change company, and it starts over again.
For now, it is absolutely advisable to stay away from this website. If they do decide to better their lives - which I hope, because I like their content! - there are ways to check this before you sign up.
So, if you do want to sign up, do these checks:
-look in their FAQ and see if they give you a clear and simple answer on the question how you can end your subscription
-be very careful if they still try to trick you to sign up for other websites that you haven't asked for; if this is the case, you can be sure they will try to steal from you in other ways too.
Also, it would be a VERY good idea if this website also would give a clear warning..
(I wonder how long it will take "Nicky" to tell about the "communication problem" and this is "unacceptable")
I see I am not the only one that has troubles with this company; I have been a member before, also then I cancelled after the first term of subscription ended because there didn't seem to be a proper way to end the account, but at least, back then, it worked, and my account got actually cancelled.
This time: the online webform doesn't work, and there is NO proper response to any emails in which I indicat I want to cancel my subscription. Although, in their automated responses they clearly indicate that they know I want to cancel, but they simply don't do it and bill my credit card again.
But that's not all: also a few days after I subscribed the spam started coming. Spam that used my real name! I have never ever given my real name using this email account; the only exception being when I became a member of GermanGooGirls.com
It is therefore very clear that they, or their billing company, are responsible for selling this information.
This is what I don't understand: GGG make one of the best porn movies, and their excellent website are loaded with exclusive high quality movies. And then they decide to treat the people that are willing to pay for this content like this; if you are honest enough to pay for it, they steal from you, and as a reward your name gets used for spam.. I mean really.. Is this the way to fight piracy??
Stay away from this website; they don't treat you like you deserve as a paying customer!
Centrobill ignores that I want to cancel my ggg membership. I try it with the function "Cancel membership", after this I want to contact the support. The message function does't work.
I send a message to the support of the ggg-site. No reaction. What can I do?
On January 2nd I subscribed to a 2 day trial membership on germangoogirls.com. On that very day I decided to cancel that membership. The "cancel membership"-form on Centrobill's site didn't lead to a result, so I used "contact support" on the very next day (still during the trial period). I got an email, if I really wanted to quit which I answered that they should proceed with the cancellation. To that I got no further answer and the membership stayed active and I've been charged 39,95EUR though I cancelled before the end of the trial period. After that I addressed Centrobill once more using "Apply for refund", but haven't gotten any information. I also tried centrobill's support email, but my membership's still active :(
GGG's billing service 'CentroBill' ignores cancellation of my membership and keeps on billing me. You only get useless automated responses to emails from CentroBill!
It's a shame that a website has to resort to such fraudulent practices.
I joined in July cancelled a few days later, got a email confirming the cancellation from centrobill.com and they rebilled my account for a second month anyway. Looks like the scam billing practices have returned to this otherwise great site.
UPDATE 8/23/13: Thanks to Nicky and the rest of the helpful support staff for addressing the issue so quickly (whatever it may have been). After a rocky start, looks like everything is good-to-go now and I am enjoying some of the best material the internet has to offer.
Joined via epoch for the full year... got my user, pass, member ID and everything instantly via the web and email. It states I should be good to log in immediately.
Unfortunately, I try my user and pass and nothing happens in the login screen. I click the Customer Support link and it just sits endlessly on a "Centro Support" screen without doing anything.
Will update the comment if this gets fixed (really hope it does... a year membership is expensive).
I joined via Centrobill the new CC Processor and paid just 20 Euro for a month (for US customers: 20 Dollar), you can also join via Epoch. I have access to all sites (GGG + 13 Bonus Sites.
Under "Bonus Content" I have access to 12.500 DVDs (oldies but goldies), with new DVDs every day.
After cancellation via the Centrobill Homepage I was irritated because I get no confirmation E-Mail, but after sending an E-Mail to Centrobill and the customer support of GGG, I received 2 confirmation E-Mails.
I think it is finally safe and recommendable to join this unique German Bukkake Site.
PS: after I joined GGG, I get E-Mails with the subject heading "GGG and a link" from a fake sender E-Mail adress, my real name in the E-Mail and a suspicious link (maybe a link to maleware). Be carefull, the GGG registration page may not be safe. These E-Mails came not from GGG or the Processor.
If you not see the cross sale on the credit card form, which says
"I would like to buy 1 Day Free Trial Membership for €0.01, service: myporndownloads.com
There is €0.01 access fee. After 1 day membership will renew at €39.95 every 30 days until you cancel"
Then you have to pay the 39 bucks because their terms and conditions state you have to cancel one day prior to the end of the trial membership. Which is impossible if it's an 1 day trial.
Here their terms at http://docs.eurorevenue.com/terms.fiscal.html:
7.4 TO CANCEL AUTOMATIC RENEWAL OF TRIAL AND/OR MONTHLY MEMBERSHIP, NOTIFY THE COMPANY AT LEAST ONE DAY PRIOR TO THE END OF THE PAID TRIAL PERIOD BY VISITING WWW.E-SUPPORT24.COM. YOU ACKNOWLEDGE THAT THIS IS THE ONLY WAY OF CANCELLING YOUR SUBSCRIPTION.
This is no trial membership. Nice way to earn some money.
Watch the pre checked box for additional sites. I "unchecked" the box and they still got me. They should be removed from doing business on the web. If they need to operate that way, operate somewhere else.
ok i tried to create an account for ggg. and when i went to click full access they made me fill out the access form which you pick your name password e-mail postal code etc then you continue to put your credit card info in and what service you want. i had everything ready then clicked ok it then said this exactly........
i REALLY want to sign up for this site. how do i do it
Maybe i will write a full review later, i am currently a member (monthly membership) and already was very suspicious about the billing company i never heard of before.
They have a Pre-Checked Cross-Sells for a trial at "myporndownloads.com", which i remember to have unchecked while signing up. However, after my account was created, i received information that i have joined there too. I went to the billing support website and found out, that there is NO way to cancel your membership using the site ( see for yourself at http://e-support24.bzdescsupport.com ). You will have to write an email to them or go to their live chat, where i was able to chat to someone after staying in a waiting queue for 25 minutes. The chat guy then cancelled both germangoogirls and the unwanted "myporndownloads.com" for me. I will check my credit card bill the next weeks to see everything is okay.
The site itself is expensive and has currently only 13 scenes in HD (720p), all others have DVD-Quality or lower.
I suggest anyone who wants to join to be very aware about the billing and to wait maybe 6 month or so, until they have more scenes in an acceptable quality.
The GGG company is famous for its unique content and it is a real shame that they don't treat their customers in a proper way.
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