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User : rwprof (0)  

Feedback:   All (1)  |   Reviews (0)  |   Comments (1)  |   Replies (0)

Other:   Replies Received (4)  |   Trust Ratings (0)

Replies Received

Replies to your reviews or comments.
Shown : 1-4 of 4  

Type Site Feedback / Review Date
Reply
1
Visit Karup's PC

Karup's PC
(1)
Reply of rwprof's Comment from ondradost:

I have got the same problem with my membership canceling....hope someone is gonna solve that.I have already sent email...still the problems.

12-05-08  03:51am

Reply
2
Visit Karup's PC

Karup's PC
(1)
Reply of rwprof's Comment from TheRizzo:

I have never had nothing but fast, prompt customer service from Karups. Very few sites provide anywhere near the level and quickness of support from my experience. Glad to see Jeff respond so quickly to this comment and look forward to hearing the resolution when rwprof gets back to him.

11-14-08  08:59pm

Reply
3
Visit Karup's Hometown Amateurs

Karup's Hometown Amateurs
(1)
Reply of rwprof's Comment from Karup:

Hello Rwprof,

Wow, I counted 3 separate complaints in your post...

A) "You cannot (as far as I can tell) cancel from the EENT page".
B) "I have emailed support quite a few times, gotten only one response, and silence after that".
C) "They revamped the site, and I can no longer access it".

I'll address each, one by one...

A) You can absolutely cancel your membership from the "EENT page". Our cancellation page is linked from all over the site. It's linked twice from the credit card signup page, once from the "congratulations, your membership has been approved" page, once from the login page, from our terms & conditions page, and from our Member Support Center. The main cancellation page is here -
http://www3.karupspc.com/cancel.htm
All of those cancellation forms are used daily by numerous members and are working just fine.

B) Can you please forward me the e-mails you've sent to our customer support e-mail addresses? You said you've received one reply - what was the name of the person that replied? As a result of the thousands of spams we get every single day, we've had no choice but to begin using "Spam Arrest", so if you e-mail our customer support e-mail addresses, you will get an automated response from Spam Arrest asking you to confirm you are a legit person by clicking on a link. You only have to do this one time, but if you don't do it, we will never receive your e-mails. Once you let me know what e-mail address you contacted us from, I can look into if this is what prevented us from receiving your e-mails.

C) We revamped our members area layout several months ago. It has in no way led to access issues for any of the thousands of members we had before the revamp and had/have after the revamp. If you have access issues, I assure you, they are not related in anyway to our new members area layout. Again, please let me know your e-mail address (or username) so I can look into your membership and see what the problem is with your access.

Please e-mail me at - webmaster@karup.com - so I can look into each of your issues. I'll be happy to post the details of my findings on Pornusers for everybody to read once I hear from you.

Regards,
Jeff

P.S. I looked for a membership with "rwprof" in the e-mail or username and found nothing, so I have nothing else to go off of until I hear from you. I'll be waiting patiently and I give you my word with anybody reading this as a witness that if we are truly at fault, I will double the amount of membership time you have lost, are owed, and have remaining in the site at no extra cost to you.


11-13-08  02:03pm

Reply
4
Visit Karup's Hometown Amateurs

Karup's Hometown Amateurs
(1)
Reply of rwprof's Comment from Denner:

It looks bad....
But rwprof - did you try to cancel via the website itself? They have this form to cancel.
Didn't you get feedback from that cancel?
It's also bad news that the webmaster has not given you an ok respons from your e-mails.
I think it would be appropriate of the site/webmaster to answer to this problem here at PU....


11-13-08  07:30am


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